October 2008 - Transforming from Help Desk to Service Desk, Lowering TCO
Jan2007 Establishing A Service Desk Draft
June2007 Implementing Itil Problem Mgmt
Nov2007 Hiring For Fit
Help Desk Manager’s Crash Course
Feb2007 Kelly Services Hdi Chapter Meeting 020807 Public Domain
Apr2008 Management Developmentfor New Tech Support Managers
October 2008 - Synergizing The Generations Discussion
It Services And Service Catalog(ITIL V3)
Aug2008 Eds Presentation
Working alone can get you in trouble
Think ITSM presents: Service Desk Respect and Improvement Catalysts
Social Networking One Year later
Kcs overview for detroit 2010
Strategic Desktop Virtualization
HDI Motown April 2009 - Windows 7 Links
November 2008 - Virtual Help Desk
Sept2008 Hdi Motown September 2008
June2008 Hdi Quality Presentation
Feb2008 Service Desk Maturity Models & Fram
