Bruce Temkin: The Customer Experience Imperative: A Contact Center Boot Camp for Surviving in the New Economy

OpenSpan - Alligning Desktop Analytics to Drive Enterprise Performance

OpenSpan POC

The TELUS Way: An OpenSpan Customer's Journey for Optimizing the Call Center Agent

5 Strategies to Transform Your Contact Center into a Revenue Generation Center

Openspan recruiting

Openspan smarter-workforce

OpenSpan by the Numbers - Infographics

OpenSpan for Healthcare in Claims and Customer Service

OpenSpan by the Numbers - 2014: A Fantastic year for the company

Openspan Contact Center Workflow Needs

Openspan For Call Center 2013

OpenSpan Desktop Analytics Datasheet

What is the effective customer service agent?

Customer Experience infographic

OpenSpan Proof of Concept use case study

OpenSpan - A Better Way to Work, A Better Way to Manage

OpenSpan for HealthCare: Four Member Service Representative Readiness Strategies to Contend with the Affordable Care Act (ACA)

OpenSpan Webinar Sept. 17th with Donna Fluss, DMG Consulting - Desktop Analytics: Optimizing the Customer Experience

OpenSpan Claims Automation Service