KIN24x7 and Googling & Wiki'ing
Reinvigorating reference
Lifelong Learning for Librarians: Free Professional Development and Current Awareness Resources and Tips handout
Googling, Tweeting, and Wikifying: Utilizing (And Participating In) The Internet's Most Popular Sites
Don’t Know Much About… Faking it Through the Reference Transaction While Still Providing Quality Service
Advanced Virtual Reference Training
Don't Forget to Smile: Utilizing Soft Skills within the Virtual Reference Transaction
Beyond Google: Not Just for the Reference Librarian
Life-Long Learning for Librarians: Free Professional Development and Current Awareness Resources and Tips
Reference Is Dead! Long Live Reference! The Future of Reference Services
Working with Wikipedia: Leveraging the Online Encyclopedia to Serve Your Patrons (and the World)
Beyond Google: Alternatives to the Internet Juggernaut
To Infinity & Beyond! Taking Google Beyond the Basics
Why Not Wikipedia: Appropriate Uses of Online Resources
KnowItNow: Ohio's Online Reference Service
BattleDecks: The Tournament in Toledo
Don't Panic! A Reference Review for Public Service Staff
