Fooled by best practice

Ballot Design And Usability Testing Caceo

Answering voters' questions at county election websites

Collaborative analysis techniques for user reseaerch

Rethinking user research for social web

Persona modeler

Don't make me read! Less is more in information for voters

I can't find what i'm looking for

Usability and security in future voting systems

Gaining design insight through recruiting research participants

Iterations paper prototype

Usability and security in future voting systems

Usability of County Election Websites

Anywhere Ballot iterations

Making sense of the data

The users at the end of the mouse - using the 3As to model personas

Counter to intent: Voters' mental models of alternative counting methods

Democracy is a design problem

California's top lessons learned in design and language

Using voter personas to understand who is coming to your election department web site