The Help Desk is Dead - MISAC 2013 - Dan Turchin
The Help Desk is Dead. Now Go Re-invent Yourself.
ServiceNow mobile roadmap December 2013
Defining the service-oriented enterprise - June 2014 - Dan Turchin
ServiceNow Town Hall - Central Ohio SNUG
Mobile Strategies That Work - ServiceNow - July 2013
ServiceNow mobile strategy - March 2014 - Chicago SNUG
The help desk is dead turchin - it smf mn lig - may 2013
Service Assurance for Modern Apps - BigPanda NA SNO - April 2015 - Dan Turchin
The future of AI in IT - Dan Turchin - SFHDI - March 2017
The CIO survival guide: Neva webcast - May 2017
Using data science to automate event correlation - June 2016 - Dan Turchin - BigPanda