Post on 03-Jan-2016
description
Your BusinessYour Business
Southern Illinoisan CarriersSouthern Illinoisan Carriers
run their own business.run their own business.
MeetingMeeting AgendaAgenda
Your BusinessYour Business Your Customers ExpectationsYour Customers Expectations ProfitProfit Profit PlusProfit Plus About the InvoiceAbout the Invoice ContractContract Future SessionsFuture Sessions
YourYour BusinessBusiness
Our carriers are exceptional!Our carriers are exceptional!Welcome to the team!Welcome to the team!
Expect a good experienceExpect a good experience You can also expect, profits to help meet your goalsYou can also expect, profits to help meet your goals Build confidence, gain skills, learn responsibility Build confidence, gain skills, learn responsibility Customer Service SkillsCustomer Service Skills Organizational SkillsOrganizational Skills Good Reputation & ResumeGood Reputation & Resume
Our carriers are exceptional!Our carriers are exceptional!Welcome to the team!Welcome to the team!
Expect a good experienceExpect a good experience You can also expect, profits to help meet your goalsYou can also expect, profits to help meet your goals Build confidence, gain skills, learn responsibility Build confidence, gain skills, learn responsibility Customer Service SkillsCustomer Service Skills Organizational SkillsOrganizational Skills Good Reputation & ResumeGood Reputation & Resume
YourYour BusinessBusiness
Route Contract & AgreementRoute Contract & Agreement
By entering into this agreement you are establishing By entering into this agreement you are establishing your own independent business and creating a your own independent business and creating a contractual relationship between The Southern contractual relationship between The Southern
Illinoisan and yourself to provide a service which Illinoisan and yourself to provide a service which meets your customer’s satisfaction.meets your customer’s satisfaction.
Termination of contract - requires 28 days noticeTermination of contract - requires 28 days notice Coinciding with the bill cycleCoinciding with the bill cycle
YourYour BusinessBusiness
Bundle ManagementBundle ManagementYour Invoice & MailboxYour Invoice & Mailbox
Read your bundle top.Read your bundle top.
Starts, Stops, Expirations, Service Requests, MessagesStarts, Stops, Expirations, Service Requests, Messages Correct paper countCorrect paper count
Count before you go - Draw and CountCount before you go - Draw and Count Sunday ProceduresSunday Procedures Envelopes & FlyersEnvelopes & Flyers
Invoices, Special notes & instructions, Contests, Invoices, Special notes & instructions, Contests,
Last paper stickersLast paper stickers Vacation Packages - Vac-PaksVacation Packages - Vac-Paks
Your BusinessYour Business
SuppliesSuppliesCustomers expect to receive their papers in a dry readable Customers expect to receive their papers in a dry readable
condition everyday, and in all types of weather. condition everyday, and in all types of weather.
Remember the customer is the reason for your new business.Remember the customer is the reason for your new business. EquipmentEquipment
Carrier Bag, Route lists (delivery & subscriber), Collection bookCarrier Bag, Route lists (delivery & subscriber), Collection book SuppliesSupplies
Daily & Sunday - rubber bands & plastic bagsDaily & Sunday - rubber bands & plastic bags
To order supplies: Call the Supply Hotline -you need your route To order supplies: Call the Supply Hotline -you need your route and account number - They will be delivered on the next days and account number - They will be delivered on the next days
bundle top and charged to your next invoice.bundle top and charged to your next invoice.
Your BusinessYour Business
Your Route AlternatesYour Route AlternatesYou are responsible for providing your own alternates on those You are responsible for providing your own alternates on those
days you prefer not to deliver.days you prefer not to deliver.
Family vacations, emergencies, sickness or just to get a day offFamily vacations, emergencies, sickness or just to get a day off When using an alternate outside your householdWhen using an alternate outside your household
• Call your DM with the name, address, and phone number of Call your DM with the name, address, and phone number of your alternate, and the days they will deliver.your alternate, and the days they will deliver.
• Provide your alternate with complete delivery instructions, Provide your alternate with complete delivery instructions, bundle management instructions, our phone numbers, and bundle management instructions, our phone numbers, and supplies.supplies.
Your Customers Expectations Your Customers Expectations
What do your customers want?What do your customers want?What do your customers want?What do your customers want?
Customer ExpectationsCustomer Expectations
Customer SatisfactionCustomer SatisfactionYour customer is the reason for your new business.Your customer is the reason for your new business.
Successful carriers have told us that customers expect:Successful carriers have told us that customers expect:
Prompt deliveryPrompt delivery Proper placementProper placement Dry, readable paperDry, readable paper Consistent deliveryConsistent delivery Consistent billingConsistent billing Respect for their propertyRespect for their property Bundle Strapping and Materials Bundle Strapping and Materials
Service ManagementService Management
Serving your customers is your agreed upon responsibilityServing your customers is your agreed upon responsibility
Communication is crucial to your success!Communication is crucial to your success!
Timely RedeliveryTimely Redelivery
Verification of Customer SatisfactionVerification of Customer Satisfaction
Redelivery ExpenseRedelivery Expense
Create Solutions to Save Your CustomersCreate Solutions to Save Your CustomersOne saved customer is worth about $45 or more annually!One saved customer is worth about $45 or more annually!
Bundle DeliveryBundle DeliveryService ManagementService Management
Your CustomersYour Customers
Carriers - Carriers - Southern Illinoisan & The At Home with FlipsideSouthern Illinoisan & The At Home with Flipside
Racks/ Vending MachinesRacks/ Vending Machines Stores & Gas StationsStores & Gas Stations NIE - Newspapers in EducationNIE - Newspapers in Education MailbagsMailbags
* Any outlet who provides our newspaper for retail sale * Any outlet who provides our newspaper for retail sale to Single Copy customers.to Single Copy customers.
Your ResponsibilitiesYour Responsibilities
Verify your load - Delivery ScheduleVerify your load - Delivery Schedule Trained alternate driverTrained alternate driver Bundle - weather protectionBundle - weather protection Promotional materialsPromotional materials
Corner & rack cards, store displays Corner & rack cards, store displays
Special packages - sample bags or packagesSpecial packages - sample bags or packages Recycle Bins for newspaper returnsRecycle Bins for newspaper returnsTimely redelivery - Redelivery expenseTimely redelivery - Redelivery expense
Your BusinessYour Business
Equipment you may need:Equipment you may need:
Rack KeyRack Key Slugs or “Banana”Slugs or “Banana” Bellatrix WandBellatrix Wand Bundle BagsBundle Bags Rack Return & Repair Hotline numbersRack Return & Repair Hotline numbers Vehicle & Backup to Accommodate LoadVehicle & Backup to Accommodate Load Cellular PhonesCellular Phones
Rack DeliveryRack Delivery
Front window presentation/ Rack CardsFront window presentation/ Rack Cards Call in rack returns everyday Call in rack returns everyday Set the Sunday price and reset daily priceSet the Sunday price and reset daily price Keep machines clean, nothing under rackKeep machines clean, nothing under rack CommunicationCommunication
Rack Returns Hotline / Extension 5062 Rack Returns Hotline / Extension 5062
Rack Repair Hotline / Extension 5063Rack Repair Hotline / Extension 5063
Call with any concerns or new outlet potentialCall with any concerns or new outlet potential
Dealer Delivery Dealer Delivery
Drop at designated drop locationDrop at designated drop location24 hour stores - bring in bundles and set up display24 hour stores - bring in bundles and set up display
Hucks proceduresHucks proceduresDSDsDSDs
Replace any missed bundleReplace any missed bundle Redelivery Charges Redelivery Charges Protect papers in bad weatherProtect papers in bad weather NIE - Newspapers in EducationNIE - Newspapers in Education
Carrier DeliveryCarrier Delivery
Bulk Drop or Home DeliveryBulk Drop or Home Delivery Weather ProtectionWeather Protection Sunday ProceduresSunday Procedures 3 Part Delivery - Special Sections3 Part Delivery - Special Sections Promotional ProductsPromotional Products Carrier SuppliesCarrier Supplies
At Home with FlipsideAt Home with Flipside
At Home with FlipsideAt Home with Flipside
You are contracted to deliver theYou are contracted to deliver the
““At Home with Flipside” weekly.At Home with Flipside” weekly. Each Tuesday you will receive At Home with FlipsideEach Tuesday you will receive At Home with Flipside Who should receive At Home with Flipside Who should receive At Home with Flipside Weekly delivery listWeekly delivery list Verification of delivery / CompensationVerification of delivery / Compensation Customer Delivery ExpectationsCustomer Delivery Expectations
Customers should receive the same service as daily Customers should receive the same service as daily subscribers.subscribers.
At Home with Flipside suppliesAt Home with Flipside supplies At Home with Flipside is a tool to market your service to non-At Home with Flipside is a tool to market your service to non-
subscriberssubscribers
Your Profits!Your Profits!
Your Profits!Your Profits!
Customers = ProfitsCustomers = Profits
Profit ... PlusProfit ... Plus
Profit...PlusProfit...Plus
Extra Profit OpportunitiesExtra Profit Opportunities
Special PromotionsSpecial Promotions
Sample ProductsSample Products Sample BagsSample Bags Extra deliveries - Extra deliveries - example: Thanksgivingexample: Thanksgiving
Bonus daysBonus days Installing TubesInstalling Tubes
Profit ... PlusProfit ... Plus
Marketing Your RouteMarketing Your RouteEach new customer means more cash in you pocket.Each new customer means more cash in you pocket.
Keep your present customersKeep your present customers Attract new customers - Increase your profitsAttract new customers - Increase your profits
Carrier Contests, Free samples, Sampling programs, Carrier Contests, Free samples, Sampling programs,
Full-service marketing departmentFull-service marketing department
Earn a bonus- when you start a new customerEarn a bonus- when you start a new customer
$10.00 for a new 7 day office pay customer!$10.00 for a new 7 day office pay customer!
$ 6.00 for all other frequencies!$ 6.00 for all other frequencies!
About the InvoiceAbout the Invoice
About the InvoiceAbout the Invoice
Retail - Wholesale = ProfitRetail - Wholesale = Profit
Carrier collect customers - portion of your profitCarrier collect customers - portion of your profit Office Pay Customer Credit & your wholesale costsOffice Pay Customer Credit & your wholesale costs
Save your invoices for your route records.Save your invoices for your route records.
About the InvoiceAbout the Invoice
Carrier InsuranceCarrier Insurance
Accidental Medical Coverage Accidental Medical Coverage
TipsTipsCarrier Collect & Office PayCarrier Collect & Office Pay
BondBondAsk How to Save Bond ExpenseAsk How to Save Bond Expense
What What YouYou Can Expect Can Expect
You should earn your profit!You should earn your profit! You should receive your paper everyday in a deliverable You should receive your paper everyday in a deliverable
condition, at a consistent time, and convenient location.condition, at a consistent time, and convenient location. You should receive an accurate bundle count.You should receive an accurate bundle count. You can get an up-to-date route list.You can get an up-to-date route list. You have the right to timely and courteous response to your You have the right to timely and courteous response to your
requests.requests. You should receive equipment and supplies on the next days You should receive equipment and supplies on the next days
bundle.bundle. You have your DM for any assistance with your record keeping.You have your DM for any assistance with your record keeping. Increase profits by increasing the number of papers you deliver.Increase profits by increasing the number of papers you deliver. Earn tips for outstanding customer service.Earn tips for outstanding customer service.
Your BusinessYour Business
Route work is a challenge Route work is a challenge
with many rewards.with many rewards.
ProfitsProfits TeamworkTeamwork Service to your neighborsService to your neighbors On your own responsibilitiesOn your own responsibilities
Welcome to the Team!Welcome to the Team!