Post on 01-Feb-2016
description
Writing MPQrsquos amp KSArsquos
AIM-IRS 39th ABMTS
MILWAUKEE WI
August 2008
AIM-IRS KSA Presentation
Presented By Kathleen M Bell Mary Murphy
Moderator Vicky L Harding
What are KSAs and Why are they Used KSArsquos are indicators of
Knowledge Skill Ability
Seekers of applicants use them to help evaluate potential in the ranking process
Rankers of applications use them to help identify the best qualified candidate for the vacant position
KSAs ndash KNOWLEGE
Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo
KSAs ndash SKILLS
Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things
Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo
KSAs ndash ABILITIES
Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
AIM-IRS KSA Presentation
Presented By Kathleen M Bell Mary Murphy
Moderator Vicky L Harding
What are KSAs and Why are they Used KSArsquos are indicators of
Knowledge Skill Ability
Seekers of applicants use them to help evaluate potential in the ranking process
Rankers of applications use them to help identify the best qualified candidate for the vacant position
KSAs ndash KNOWLEGE
Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo
KSAs ndash SKILLS
Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things
Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo
KSAs ndash ABILITIES
Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
What are KSAs and Why are they Used KSArsquos are indicators of
Knowledge Skill Ability
Seekers of applicants use them to help evaluate potential in the ranking process
Rankers of applications use them to help identify the best qualified candidate for the vacant position
KSAs ndash KNOWLEGE
Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo
KSAs ndash SKILLS
Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things
Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo
KSAs ndash ABILITIES
Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
KSAs ndash KNOWLEGE
Knowledge statements refer to an organized body of information or a procedure applied directly to the performance of a function Knowledge statements demonstrate ldquoHow you know what you knowrdquo
KSAs ndash SKILLS
Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things
Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo
KSAs ndash ABILITIES
Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
KSAs ndash SKILLS
Skills refer to observable competence to perform manual verbal or mental functions including manipulation of data or things
Skills can often be measured by performance tests They include examples that demonstrate ldquoHow well you do what you dordquo
KSAs ndash ABILITIES
Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
KSAs ndash ABILITIES
Are competencies to perform an observable behavior or a behavior that results in an observable product Ability statements demonstrate ldquohow you do what you dordquo
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
KSAs ndash Other Characteristicshellip
Refer to physical or mental characteristics that do not fall into one of the other categories For example ldquowork well in team environmentsrdquo would be applicable to applying for a detail on a task team or for positions that require team work
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Common KSArsquos Required
Decision Making amp Problem Solving Leadership Motivation Communication Interpersonal SkillsTeam Building Planning and Organizing Critical ThinkingAnalytical Skills Ability to Influence Others
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
OK now that you know what KSAs are Whatrsquos Your Next Step
Research the job Find out what are the
KSArsquos for the job Evaluate your strengths Think about how your
strengths relate to the KSArsquos for the job
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Research the Jobhellip
Go to the business unitrsquos website-learn about the business unitrsquos mission goals structure etc
Study the position description
Talk to People-find out the inter-workings of the office and position
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Determine the KSAs for the Jobhellip
Know what the KSAs are for the vacant position
Compare the KSAs on the vacancy announcement with the position description
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Evaluate Your Strengthshellip
Identify your major accomplishments What is something that you did well What is something that you enjoyed What is something where you solved a problem What is something about which you are proud
What skill sets are involved
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Evaluate Your Strengthshellip
Most people possess two types of skills Learned Skills Natural or Intuitive Skills
Identify your skill sets Take a look at what you identified as accomplishments List the skills that went into making the accomplishments
happen
Separate your accomplishments by KSAs (Is it knowledge a skill or an ability)
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Relate your Strengths to the Job
As you prepare your paperwork for a job consider that you are selling a producthelliphellipYOU
The application is a chance to make a sale and must focus on what the customer seeks (the KSAs)
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Relate Your Strengths to the KSArsquos
Keep it relevant show how you are the one Keep it concise but not skimpy Keep it organized state what you mean Keep it full of examples
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Focus on specific achievementshellip
What was it
What did you do
How did you do it
Who or what benefited from what you did
How were you recognized and rewarded for this accomplishment
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Be precise and to the point
Give specific examples that relate to the individual KSAs
Identify the criteria or standard that was met or exceeded
Identify the skills resources or guidelines used
Address any special problems you solved
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Use the formatting required by the hiring agency which is generally included on the vacancy announcement
Restate each KSA exactly as it appears on the announcement
Answer each KSA even if that particular area is not your strong point (not addressing a KSA may lower the score assigned during the ranking process)
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Personalize your materials ndash do not use wording directly from the position description
Do not assume the readerrsquos familiarity with acronyms and technical terms spell them out the first time you use them
Be consistent in what you list in the KSAs and what is included in your MPQ (Form 9686 andor OF-612)
The KSAs should include more in depth information than the MPQ andor OF-612 but there should not be inconsistencies between the documents
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Limit each narrative statement response to one page Use 12-point size and font type consistently
Remember to make your writing ldquoreader friendlyrdquo Do not assume that the reader is familiar with acronyms and other organization-specific information
Include your name and the vacancy announcement number on EACH PAGE in the event that the pages are somehow separated
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
List two or three accomplishment per KSA
Where possible quantify the results State the percentage change in processing time or
number of cases completed decrease in errors in reports etc
Mention any quality changes that may have resulted from your accomplishments For example I developed a pre-closure case check
sheet for review of the grouprsquos cases that resulted in an increase in our quality for Standard 2 from 60 to 90 met
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs Be specific in describing your accomplishments (avoid vague
statements)
Do As a tax auditor I conducted numerous examinations of individual tax returns I determined the audit scope and depth established the appointment dates identified the necessary documents to address the issues identified and prepared document requests to taxpayers for the information needed I utilized the taxpayersrsquo documents to substantiate items on the returns and was successful in determining the correct tax liability for the cases assigned In all examinations completed I was successful in securing the taxpayersrsquo agreement in each case I completed
Donrsquot I completed examinations of taxpayer returns
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Use active verb with the personal pronoun ldquoIrdquo (avoid passive verbs)
Do I developed a concise one-sheet resource document to be used in responding to customer service calls on filing
Donrsquot A resource document was developed by me to assist in responding to customer calls on filing
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Write in short complete sentences (subject verb proper tense agreement) Economize on words and expressions but donrsquot be too cryptic
Do I presented a time management workshop at the Arearsquos CPE to 50 revenue agents and managers
Donrsquot This fiscal year I presented a workshop addressing various aspects of time management at the Northeast Area Continuing Professional Education Training in Brooklyn New York
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAsExample of a position and the related KSAs
POSITION Support Services Supervisor GS-301-79
PROMOTION POTENTIAL GS-09
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Knowledge of administrative processes (eg procurement personnel records management travel management facilities and time and attendance)
2 Ability to guide and lead others
3 Ability to independently organize coordinate and prioritize a variety of activities
4 Knowledge of legal terminology
5 Ability to communicate effectively orally and in writing
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Your KSAs
Example of a position and the related KSAs
POSITION Secretary (OA) GS-318-08
KNOWLEDGE SKILLS AND ABILITIES (KSArsquoS)
1 Ability to organize prioritize and manage the work of the office
2 Ability to meet required deadlines
3 Knowledge of grammar spelling punctuation and required formats
4 Ability to effectively communicate verbally and in writing
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Reviewing Your KSAs
First let your assessment sit for a day
Review with an eye for proper grammar correct spelling complete sentences and logical presentation
Have you used Records of Tax Enforcement Results (ROTER) in your narrative
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Reviewing Your KSAs
Rewrite and rearrange your assessment Does it say what you want
Ask someone else to read your assessment for clarity and understanding
Review your product again Make any appropriate revisions based on the other personrsquos input
You are now ready to submit your application for the job
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Writing Tips and Tools Web Sites
The ABCrsquos of KSAs ndash IRS-Seattle Personnel Office 102001httpaimdcwebirsgovKSA20Brochuredoc
Tutorial ndash Writing Self-Assessmentshttpshrwebirsgovperssatutorial1htm
Tutorial ndash Skills and Assessments vs Accomplishments and Contributionshttpshrwebirsgovperssatutorial18htm
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Preparing The Merit Program
Questionnaire (MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
WHY IS THE MPQ SO IMPORTANT The MPQ is a vehicle for moving your career
in the right direction The MPQ provides a reader with information
about your skills amp abilities The MPQ is your opportunity to describe your
accomplishments and how these qualify YOU for the position you are applying for
The MPQ allows you to communicate to the ranking official or ranking panel that you are the best person for the job
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
PREPARATION TOOLS NEEDED FOR PREPARING
MPQrsquosSF-50 HistoryAwards History
Monetary Non-Monetary
Training HistoryPosition DescriptionCritical Job Elements
Current Position Past Positions Position Applying for
Evaluation and Narratives Annual Departures Roster Recall
Resume Tools Action Phrases Action Verbs
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
COMPLETING YOUR MPQrsquos Strong narratives make the difference Take
the time to really think about what you want to say What skills do you want to highlight What characteristics do you possess that make
you the ideal person for the job Your narratives are your chance to sell
yourself Toot your own horn No one is going to toot it for you
Take credit for your accomplishments donrsquot be modest
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
COMPLETING YOUR MPQrsquos Address each section of the narratives
separately and in the proper order Be specific Donrsquot use generalizations Ask yourself ldquoWHATrsquoS MY POINTrdquo If you
donrsquot have one donrsquot put it in If you do have one make it clear
Give examples that demonstrate your skills and attributes What did you do How did you do it What skill did you use What were the results
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
COMPLETING YOUR MPQrsquos Write in the 1st person Use ldquoIrdquo but do try to
avoid beginning every sentence with ldquoIrdquo Use strong verbs and action words For
example
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
COMPLETING YOUR MPQrsquos
Be concise and clear Remember to keep your point in mind
Be honest Donrsquot make something up just to sound good Be sure your examples support your results
Avoid jargon Remember the ranking official or panel probably does not know your area or your job
Write for someone who is outside your area Never assume they know what you mean
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
COMPLETING YOUR MPQrsquos Think globally Again avoid using an example that
only someone from your area would understand Try to phrase your example so that it illustrates your point while making sense to an outside person
For example instead of saying ldquoI use command codes BDAPL BDADD and BDOUT on a daily basisrdquo try something like ldquoI have extensive IDRS research skills including the use of command codes unique to the Accounting area
Remember your point is that you have IDRS skills
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
COMPLETING YOUR MPQrsquos
Document your work experience The rule is if you donrsquot write it down it wonrsquot be considered
It is OK to use examples from outside the IRS if it is a strong illustration of your point
Watch your grammar and punctuation Submit accurate timely and complete
information on each and every Merit Program Questionnaire (MPQ)
REMEMBER TO SIGN AND DATE YOUR MPQ
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
CHECKLIST FOR MPQS
DO
1048580 Tell the truth
1048580 Be specific
1048580 Use your own words
1048580 Check spelling and grammar
1048580 Have your MPQ proofread by someone else
1048580 Follow directions Submit what is requested
DONT
1048580 Quote from your position description
1048580 Include irrelevant information
1048580 Attach training certificates awards or commendation letters
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Additional ResourceshttpsbsewebirsgovlearningHCO_CPEResume_WritingMPQ_ParticipantGuidepdfPreparing the Merit Program Questionnaire (MPQ) Participant Guide
httpercwebirsgovDOCS2002AWSSPSVacanciesHELPFULHINTSpdfHelpful Hints When Preparing your MPQ
httpercwebirsgovDisplayanswersfolderContentaspfolderID=3Employee Resource Center ndash Hiring Training amp Careers
httpoamcwebirsgovSOARActionVerbsdocAction Verbs
httpsbsewebirsgovlearningCLDMATime_ManagementCLP_Employee_Classroom_Wkshopppt2561WelcomeCareer Learning Plan Workshop
httpcorepublishnoirsgovformsinternalpdf65691l03pdfSample Employee Career Learning Plan ndash Form 10094
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686
Tips on Preparing the Merit Performance
Questionnaire(MPQ)
Form 9686