JUNE 31st

JULY 7th

UMS BIKE IS FORMED

DEPLOYEDFIRST BIKE

ONE THOUSANDBIKES DEPLOYED

JULY 26th

AUGUST 17th

BIKES DEPLOYEDTEN THOUSAND

AUGUST 30th

TWENTY THOUSANDBIKES DEPLOYED

WE STRIVE TO DELIVER OPERATIONALEXCELLENCE AND SET THE STANDARDFOR HOW DOCKLESS CYCLES CO-EXIST

WITHIN EUROPEAN COMMUNITIES

USEREDUCATION

VISUALOPERATIONS

MANAGEMENT

LOCATION

DATAUSAGE

DATA

STREETTEAMS

CONTRO

LCENTER

API

CSV

AREA BYOPERATING

GEO-FENCE

FLEETVISUAL

OVERVIEW

GEO-FENCEMULTI-TIER

TRACKEDALWAYS

FIELD TEAM

DENSITYTAILORED

HEAT MAP

STREETTEAM

MANAGEMENT

STREETWARDENS

CONTROLCENTER

IN-APPFAULTS

CUSTOMERSERVICE

COLLECTIONVEHICLES

DEDICATED APPFOR REALTIME

RESPONSE

FULLLYINTEGRATED

COMPLETETRACEABILITY

RAPID

HIGH

PRIORITYDamaged and/or unsafe bicycles. Any bike

causing an obstruction, or illegally parked

Resolved within two (2) hours from

reported time

MEDIUM

PRIORITY

Bicycles parked inconsiderately, taking up

pedestrian space, or fallen over. Bikes outside

of agreed geo-fence

Resolved within four (4) hours from

reported time

LOW

PRIORITYBicycles legally parked, inside the geo-fence

but in low usage area, to be rebalanced.

Resolved within twelve (12) hours

from reported time

REACTIVE KPI

Usage rate improved by pro-actively positioning bikes

at high usage areas

Maintain an average of over three (3) journeys per bike, per day

averaged over a month.

Usage rate improved by checking and repositioning

any bike not used for 48 hours

Maintain an average of over three (3) journeys per bike, per day

averaged over a month.

Street warden patrols to pro-actively check bikes for

faults, and flag damaged bikes for collection and

replacement with new bike

90% of fleet available for use or in use at any given time

PRO-ACTIVE KPI

WE BELIEVE THE FUTURE OF DOCKLESSCYCLE HIRE LIES IN OPERATIONAL

AUTONOMY, EMBRACING NEW TECHNOLOGYAND IMPROVING USER EXPERIENCE