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What if we do not “CHANGE”

(why WE need continuous improvement)

2Let’s start with McDonald

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Supplier Input Process Output Customer

Material / component provider

Materials / recipes / components

The step by step sequences of process to transform raw material into product

The product / service that we created

Group or individuals external to the organization, who used or affected by our product/service

4We are to satisfy our customer … (is it enough?)

We have range of products

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In every single industry there is now overcapacity of production

Sir Martin Sorrell, chief executive WPP

“”

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We’re living in Hyper Competitive Market

7And free flow information

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Our customers have more references

They have more choice

They have higher expectation

They become demanding

More than ever, We must ‘CHANGE’ (improve) continuously to

stay in business and to grow …

“FASTER – CHEAPER – DIFFERENTIATE & BETTER”9

“what’s it going to cost us if we do not ‘change’?” you ask. Well, “what is it costing you

now not to do it?”

If you do not have the “real” facts, the truth is you really don’t know,… but you probably sense what your cost of wastes is costing you. You can

feel it, and it’s not a comfortable feeling.

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LET START ‘CHANGE’ … RIGHT NOW

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Thank you!

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