Windstream Hosted Solutions (WHS) Overview

WHS Division Overview

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Synopsis

Overview

Customers

Parent

Leading provider of Infrastructure as a Service (IaaS)Cloud Computing | Dedicated Hardware | Colocation

Fortune 500 Company 15,000 Employees 6 Billion in Yearly Revenue

Over 10 years experience (23) Enterprise Class – SSAE16 facilities Nearly 1000 customers

Combined Footprint

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Take a Data Center Tour

http://www.windstreambusiness.com/resources/videos/hi-touch-approach

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Windstream Hosted Solutions Snapshot

• SAS-70 Type II/SSAE16 facilities

• Power redundancy• Environmental controls

Enterprise Class Enterprise Class Facilities Facilities

• 10+ years experience• 1,000+ customers• 80+% of customers host

production level environments

ProvenProven Track Record Track Record

Unmatched Technical Unmatched Technical ExpertiseExpertise• Consultative, technical

sales process• 24 x 7 support• 65+ Tier 3 engineers

Hi Touch ServiceHi Touch Service

Enterprise-class solutions Enterprise-class solutions designed from the designed from the

ground up for the SMEground up for the SME

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• Extensive experience deploying complex solutions

• Short time to production• SAS-70, PCI, SOX, HIPAA

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Our Vision of the Data Center

Data Center Overview

Tier II and III, SAS 70 Type II/SSAE16 compliant data centers System + System uninterruptible power supply (“UPS”) systems, and carrier neutral

network connections Heating, ventilation and air conditioning (“HVAC”) systems to maintain temperature and

humidity within strict tolerances Hardened facilities with automated facility management tools Fire control with early warning smoke detection, clean agent suppression and/or dry-pipe

sprinkler system 24 x 365 NOC & facilities staff provide for high security externally and internally Service Level Agreement (“SLA”) backed guarantee of 100% power availability Modular builds - most expansions are less than four years old (10k sf or larger) 24-36 in raised floor no open systems or racks

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Managed Services Overview

WHS Cloud

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Benefits of “Hi-Touch” Approach

Windstream Hosted Solutions team works closely with customer to understand their environment and their unique IT needs, never pushing a “shrink wrapped” solution

Based on customer requirements, Windstream Hosted Solutions technical review staff will custom design a solution to meet the technical and budgetary needs of the customer

Continual “hi-touch” service throughout the life of the relationship, which enables Windstream Hosted Solutions to reconfigure the environment on demand based on customer needs

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SME Customers Select Hosted Solutions Because of our “Hi-Touch” Custom Approach

“Hi-Touch” Support Model

Hosted Solutions is dedicated to providing superior customer service and industry leading performance with full redundancy and 100% uptime.

Centralized Engineering teams are organized into silo’s for quality assurance, delivery and support

Each of our SAS-70 Type II/SSAE16 data centers has their own local NOC and provides fault tolerant, cross site monitoring of the other NOCs

Customers have access to real time info on ticketing, network, announcements, performance and more through our customer portal

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Trusted By Top Brands

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Biotech/Healthcare Retail/ConsumerTechnology Banking/Finance Digital Media