Post on 12-Feb-2016
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Whole Foods is All Whole Foods is All TeamsTeams
Presented by:Presented by:Antoine MarcqAntoine MarcqDavid RumerDavid RumerKeith KinvigKeith KinvigMatt HeynenMatt HeynenMimika Mimika KarountzosKarountzos
Resourced from Charles Fishman
Fast Company Issue 2 Page 103
April 1996
Whole FoodsWhole Foods The World’s Largest Organic Foods RetailerThe World’s Largest Organic Foods Retailer
Whole FoodsWhole Foods“We obtain our products locally and from all over the world, often from small, uniquely dedicated food artisans. We strive to offer the highest quality, least
processed, most flavorful and naturally preserved foods”.
HistoryHistory 1980: Opened their first store in Austin Texas1980: Opened their first store in Austin Texas
1991: 12 Stores in 3 states1991: 12 Stores in 3 states Projected: 100 stores by Jan 2000Projected: 100 stores by Jan 2000 187 Stores in Canada, United States of America and the United Kingdom187 Stores in Canada, United States of America and the United Kingdom
Performance MeasuresPerformance MeasuresJob SatisfactionJob Satisfaction
2006: Fortune Magazine named Whole Foods Market the152006: Fortune Magazine named Whole Foods Market the15thth best company to work best company to work for in Americafor in America
Whole Foods Market has place in the top 100 every year for the past nine years.Whole Foods Market has place in the top 100 every year for the past nine years.
Performance Measures Performance Measures FinancialFinancial
2002: Revenue of $2.7 billion 2002: Revenue of $2.7 billion
2005: Revenue: $4.7Billion2005: Revenue: $4.7Billion
33rdrd Quarter of 2006: YoY growth of 18% Quarter of 2006: YoY growth of 18%
2005: Net Profit of $136 million2005: Net Profit of $136 million
That’s more then double the industry standard!That’s more then double the industry standard!
Why are they successfulWhy are they successful All work is TeamworkAll work is Teamwork Being Your Own toughest CompetitorBeing Your Own toughest Competitor Anything worth doing is worth measuringAnything worth doing is worth measuring Sustainable SuccessSustainable Success
All Work is TeamworkAll Work is Teamwork
All Work is TeamworkAll Work is Teamwork On average each profit centre is comprised of 10 On average each profit centre is comprised of 10
teams teams
Each of these teams has a team leader Each of these teams has a team leader
These Team Leaders are on a team with the These Team Leaders are on a team with the store leaderstore leader
The store leader is on a team with other regional The store leader is on a team with other regional store leadersstore leaders
The company’s regional store presidents are on The company’s regional store presidents are on the final teamthe final team
All Work is TeamworkAll Work is Teamwork Potential employees are recommended Potential employees are recommended
by store leaders to a specific teamby store leaders to a specific team
After a 30 day trial period there is a vote After a 30 day trial period there is a vote to determine if a full time position will to determine if a full time position will be offeredbe offered
2/3 of the team members must vote in 2/3 of the team members must vote in favour of offering a full time positionfavour of offering a full time position
All Work is TeamworkAll Work is Teamwork Teams, stores, and regions compete against Teams, stores, and regions compete against
each other in quality, service, and profitabilityeach other in quality, service, and profitability
The results of the competition translate The results of the competition translate directly into bonuses, recognition, and directly into bonuses, recognition, and promotionspromotions
The competition helps ensure the democratic The competition helps ensure the democratic process of selecting team members is workingprocess of selecting team members is working
All Work is TeamworkAll Work is Teamwork The teams create ownership and The teams create ownership and
accountability among all employeesaccountability among all employees
Specific goals can be assigned to each Specific goals can be assigned to each team and the performance is easily team and the performance is easily evaluatedevaluated
Motivates employees at all levels to Motivates employees at all levels to achieve their full potentialachieve their full potential
All Work is TeamworkAll Work is Teamwork
2006 — number 152006 — number 152005 — number 302005 — number 302004 — number 472004 — number 472003 — number 322003 — number 322002 — number 482002 — number 482001 — number 412001 — number 412000 — number 722000 — number 721999 — number 481999 — number 481998 — number 34 1998 — number 34
Fortune 100 Best Companies to Fortune 100 Best Companies to Work ForWork For
Anything Worth Doing is Anything Worth Doing is Worth MeasuringWorth Measuring
Anything Worth Doing is Anything Worth Doing is Worth MeasuringWorth Measuring
What gets measured, gets doneWhat gets measured, gets done
A “no-secret” management A “no-secret” management philosophyphilosophy
Every team knows sales information Every team knows sales information from every storefrom every store
Analysis reports monthlyAnalysis reports monthly
Profitability analysisProfitability analysis
Individual teams make decisionsIndividual teams make decisions
Anything Worth Doing is Anything Worth Doing is Worth MeasuringWorth Measuring
Yearly surveyYearly survey
Company explains results of moral Company explains results of moral survey to shareholderssurvey to shareholders
Some team members are frustrated Some team members are frustrated and concernedand concerned
Anything Worth Doing is Anything Worth Doing is Worth MeasuringWorth Measuring
High Trust OrganizationHigh Trust Organization
Cannot have secretsCannot have secrets
Openness allows success in self Openness allows success in self competitioncompetition
Anything Worth Doing is Anything Worth Doing is Worth MeasuringWorth Measuring
Be Your Own Toughest Be Your Own Toughest CompetitorCompetitor
Be Your Own Toughest Be Your Own Toughest CompetitorCompetitor
Accountability Accountability
Ambitious Targets Ambitious Targets
Internal PressureInternal Pressure
Be Your Own Toughest Be Your Own Toughest CompetitorCompetitor
Competition is everywhereCompetition is everywhere
Peer reviewsPeer reviews
Be Your Own Toughest Be Your Own Toughest CompetitorCompetitor
Store TourStore Tour -most intense-most intense -excessive competition-excessive competition
Be Your Own Toughest Be Your Own Toughest CompetitorCompetitor
The Customer SnapshotThe Customer Snapshot -surprise visit-surprise visit -rates 300 items-rates 300 items -important results-important results
““If you don’t cross pollinate, you If you don’t cross pollinate, you become a hick”become a hick”
-John Mackey CEO-John Mackey CEO
Sustainable SuccessSustainable Success
Sustainable SuccessSustainable Success Refined CultureRefined Culture
Whole foods spent 26 yrs. Refining its Whole foods spent 26 yrs. Refining its culture of democracy and disciplineculture of democracy and discipline
Culture put to the testCulture put to the test Plans to open more stores and increase Plans to open more stores and increase
salessales
Sustainable SuccessSustainable Success Transferring cultural valuesTransferring cultural values
Must transfer people who embody themMust transfer people who embody them
In house recruitmentIn house recruitment Recruits up to 30% of new staff from Recruits up to 30% of new staff from
existing supermarketsexisting supermarkets
Sustainable SuccessSustainable Success ““It’s not the size of the company that It’s not the size of the company that
creates the feeling. It’s the core creates the feeling. It’s the core values”values”
All 187 stores exemplify the Whole All 187 stores exemplify the Whole Foods cultureFoods culture
Whole FoodsWhole Foods
Four ThingsFour Things
All work is TeamworkAll work is Teamwork Being Your Own toughest CompetitorBeing Your Own toughest Competitor Anything worth doing is worth measuringAnything worth doing is worth measuring Strategies for sustaining successStrategies for sustaining success
ResultsResults Food marked up as much as 20% Food marked up as much as 20%
over other organic food retailersover other organic food retailers
Double the average industry profitDouble the average industry profit
CustomerCustomerIt’s wonderfulIt’s wonderful
It changes how you shopIt changes how you shop
It’s a “Whole Food” experienceIt’s a “Whole Food” experience
From the Peanut Gallery…From the Peanut Gallery…