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WHAT CAN YOU DO WITH TWILIO?DEVANG SACHDEV, HEAD OF CONTENT, TWILIO

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SOFTWARE APPLICATIONS

COMMUNICATIONSSYSTEMS

2

SOFTWARE APPLICATIONS

COMMUNICATIONSSYSTEMS

3

YOU WALK AWAY WITH NEW IDEAS

GOAL

TACTICS

DEMOS

REAL EXAMPLES

4

Nike employs more software developers than shoe designers

Goldman Sachs has more software developers than Facebook

Target in shift from IT outsourcing, hires software developers

GE is on track to become a ‘top 10 software company’

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Est. 2008

$30B

Est. 1957

$7BEst. 1906

$4B

Est. 2006

$7BEst. 2009

$66B

Est. 1908

$57B

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Cloud Platforms are the New Building Blocks

CO M P U T E & STO R AG E

MAPS COMMUNICATIONS S O F T WA R E ANALYTICS

PAYMENTS

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Communications is Transforming Applications

“I’m on the corner of 4th & Main.”

Your reservations are confirmed for Friday.

“I’ll help you resolve this issue right now.”

The keys are under the mat.

This new fall look is perfect for you.

“Calling to check in on our newest product.”

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You Use Twilio

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Twilio is Three Things

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Twilio is Three Things

P R O G R A M M A B L E C O M M U N I C AT I O N S C L O U D

Most comprehensive suite of cloud communications

APIs.

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Twilio is Three Things

P R O G R A M M A B L E C O M M U N I C AT I O N S C L O U D

Most comprehensive suite of cloud communications

APIs.

S U P E R NETWORK

Globally interconnected software powering flywheel of growth.

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Twilio is Three Things

P R O G R A M M A B L E C O M M U N I C AT I O N S C L O U D

Most comprehensive suite of cloud communications

APIs.

S U P E R NETWORK

Globally interconnected software powering flywheel of growth.

B U S I N E S S M O D E L F O R I N N O V AT O R S

Disruptive business model that puts customer

success first.

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The Programmable Communications Cloud

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The Programmable Communications Cloud

P R O G R A M M A B L E V O I C E2008

10

The Programmable Communications Cloud

P R O G R A M M A B L E M E S S A G I N G2010

P R O G R A M M A B L E V O I C E2008

10

The Programmable Communications Cloud

P R O G R A M M A B L E V I D E O2015

P R O G R A M M A B L E M E S S A G I N G2010

P R O G R A M M A B L E V O I C E2008

11PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

Composable Building Blocks

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

11PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

Composable Building Blocks

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

Contact Center

12PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

Contact Center

Composable Building Blocks

12PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

Contact Center

Mobile Marketing

Composable Building Blocks

12PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

Contact Center

Mobile Marketing

Anonymous Communications

Composable Building Blocks

12PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

Contact Center

Mobile Marketing

Anonymous Communications

Instant Lead Alerts

Composable Building Blocks

12PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

TaskRouter

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

Contact Center

Mobile Marketing

Visual Estimates

Anonymous Communications

Instant Lead Alerts

Composable Building Blocks

13PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

Bounded Only by your Creativity

Two-Factor Authentication

Contact Center

Automated Surveys

Anonymous Communications

Dispatch Notifications

Customer Video Care

Instant Lead Alerts

ETA Alerts

Mobile Marketing

Call Tracking

Visual Estimates

Appointment Reminders

14PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

Use Case APIs

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

TaskRouter

Two-Factor Authentication

14PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

Use Case APIs

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

TaskRouter

Two-Factor Authentication

14PROGRAMMABLE COMMUNICATIONS CLOUD SUPER NETWORK BUSINESS MODEL FOR INNOVATORS

Use Case APIs

P R O G R A M M A B L E V I D E OP R O G R A M M A B L E M E S S A G I N GP R O G R A M M A B L E V O I C E

Twilio Voice

Twilio Client

Phone Numbers

Conferencing

Interconnect

Programmable SMS

Short Codes

Programmable MMS

IP Messaging

Messaging CoPilot

Twilio Monitor

Programmable Video

Network Traversal Service

AUTHY

TaskRouter

COLLABORATION

SOFTWARE

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LEAD GENERATION COMMERCE

CUSTOMER SERVICE

Trulia measures how many home buyer leads they pass to realtors by tracking calls

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Home buyers can contact agent via Twilio Phone Number1

NEW INTERACTION UNIQUE #

NEW INTERACTION UNIQUE #

Call are tracked & routed to agent through Twilio.2

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NEW CALL

2

NEW INTERACTION UNIQUE #

NEW INTERACTION UNIQUE #

SMS notification is sent to real estate agent if the home buyer’s call goes to voicemail.3

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HOME BUYER IS INTERESTED IN YOUR

LISTING!

(888) 333-7777

NEW SMSNEW INTERACTION UNIQUE #

NEW SMSNEW INTERACTION UNIQUE #

Trulia uses call statistics to create ROI dashboard for agents.4

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COLLABORATION

SOFTWARE

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LEAD GENERATION COMMERCE

CUSTOMER SERVICE

Uber connects drivers & passengers with each other without disclosing personal phone numbers

REQUEST UBER CAR

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Customer requests Uber pickup and is matched with driver.1

PICKUP NEEDED

REQUEST UBER CAR

1

Customer requests Uber pickup and is matched with driver.1

PICKUP NEEDED

(415) 123-4567 (678) 123-4567(888) 244-1702

PICKUP NEEDEDREQUEST UBER CAR

2 Customer gets ETA alert via Twilio phone number.

2

YOUR DRIVER WILL BE THERE

10 MINUTES

(888) 244-1702 2

2PICKUP NEEDED

(888) 244-1702

MESSAGE SENT TO

PASSENGER

REQUEST UBER CAR

PICKUP NEEDED

YOUR DRIVER WILL BE THERE

10 MINUTES

(888) 244-1702

(888) 244-1702

CALL DRIVER

PICKUP NEEDED

YOUR DRIVER WILL BE THERE

10 MINUTES

(888) 244-1702

(888) 244-1702

Customer can call the driver directly without revealing phone numbers.3

CALL DRIVER

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3

3

3

COLLABORATION

SOFTWARE

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LEAD GENERATION COMMERCE

CUSTOMER SERVICE

Support agents can call and text customers directly from the Zendesk software

Customer support calls are directed to Zendesk.1

1

1

Zendesk routes call to available agent screen over WebRTC.2

2

WEBRTC

2

WEBRTC

Agent sees relevant customer information pop on the screen when answering the call.3

3 WEBRTC

4

4

4

WEBRTC

Agents can use the same screen to text back and forth. Customer receives messages via SMS.4

4

4

4

WEBRTC

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WE CAN’T WAIT TO SEE WHAT YOU BUILD