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BlueCrossAdministrativeRepresentativeTraining

Webinar

June29– 30,2016 PresentedbyJamiZacharyProviderRelationsDepartmentBlueCrossandBlueShieldofLouisiana

Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association and incorporated as Louisiana Health Service & Indemnity Company.

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BlueCrossoffersournetwork providerstheresourcestorequestauthorizationselectronicallythroughiLinkBLUE(www.bcbsla.com/ilinkblue).

Authorizationsapplicationsthatareavailable:

• BCBSLAAuthorizations• Pre‐ServiceReview• BehavioralHealthAuthorizations(NEW)

Aspartofthisaccess,BlueCrossrequiresproviderstodesignateanadministrativerepresentativetomanageanddelegate thataccess.

Authorizations Portal

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• Apersondesignatedtoserveasthekeypersonfordelegatingaccesstoappropriateusersfortheprovider.

• ApersonwhoagreestoadheretoBlueCross’guidelines.

• Apersonwhowillonlygrantaccesstothoseemployeeswholegitimatelymusthaveaccessinordertofulfilltheirjobresponsibilitiesaswellaspromptlyterminateemployeeaccessatsuchtimeasanemployeechangesrolesorterminatesemployment.

What is an Administrative Representative?

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• Onceaproviderhasselectedtheappropriateindividual(s)fortheadministrativerepresentativerole,sendanemailtoProviderIdentMgmt@bcbsla.com.

• TheProviderIdentityManagementteamwillemailyouaninitialpacketthatincludes:• AdministrativeRepresentativeAcknowledgmentForm• AdministrativeRepresentativeProfileSetupInstructions• AdministrativeRepresentativeProfileSetupspreadsheet

• CompletetheformandspreadsheetthenreturntoProviderIdentMgmt@bcbsla.com

How to Setup an Administrative Representative

TheSecuritySetupToolisdesignedtopermitourproviderstheabilitytoallowuptothreeoftheiremployeestoserveasadministrativerepresentatives.

AdministrativerepresentativesmustusetheSecuritySetupToolinordertodelegatesecurityaccesstotheiremployeesforusingtheapplicationscurrentlyfoundonourAuthorizationsPortal,availableoniLinkBLUE (www.bcbsla.com/ilinkblue),undertheAuthorizationsandMedicalPolicysection.

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EachpersondesignatedasanadministrativerepresentativemustcompletetheAdministrativeRepresentativeAcknowledgmentformandtheAdministrativeRepresentativeSetupRequestandemailtoBlueCross’ProviderIdentityManagementdepartment.

How to Setup an Administrative Representative

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• Oncetheadministrativerepresentativeisenrolledinoursystem,aninstructional emailwillbesentthatincludesinstructionsonhowtoaccess“secureemail”information.

• Thefirststepisthattheadministrativerepresentativemustsetupasecureemailaccountinoursecuritysystemtoreceivetheirsecureemail.

• Oncethesecureemailisobtained,youwillneedtoACTIVATEyourtemporarypasswordtoaccessoursecureemailsystem.

• IfyouDECLINEthepassword,thenyouwillnotbeabletoaccessoursecureemailsystemandthereforebeunabletosetupaccesstoourSecuritySetupTool.

From: notification@securemail-bcbsla.comSent:To:Subject:

Your Blue Cross Blue Shield of Louisiana Secure Email password is pending.

To ACTIVATE your new password, click the link below:

https://securemail-bcbsla.com/s/a?cmd=ABA0pbOqQQuR8ZvJ4JzGrixc

This is the last step in this one-time process.

To DECLINE your new password, click the link below:

https://securemail-bcbsla.com/s/d?cmd=ABA0pbOqQQuR8ZvJ4JzGrixc

If the link above is disabled, copy and paste it into your Internet browser address bar.

sample email

The Security Setup Process

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From: information security mailboxSent: Wednesday, June, 2016 9:15 AMTo: ‘firstname@abchosp.com’Subject: Admin Rep-BCBSLA Security Setup Tool

Dear Fname Lname,

You have been designated and set up as an Administrative Representative for use of our Security Setup Tool. This new tool will allow you to set up and delegate security access for staff to access the applications available on our Authorizations Portal.

Application access should be granted individually (by application) to each employee based on the authorizations the employee is responsible for handling. You will also be allowed and required to Terminate the user when an employee terminates employment or is no longer required to perform this function. Please use and maintain the attached User Profile spreadsheet to comply with all administrative representative obligations. For more detail regarding your administrative representative responsibilities, please refer to the copy of the Administrative Representative Acknowledgment Form (that you previously signed) in the attached Security Setup Guide.

SampleAdministrativeRepresentativeNotificationEmail

EmailAttachments• DelegateUserProfilespreadsheet• SecuritySetupGuide• QuickStartSetupGuide

The Security Setup Process

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• Withinthesecureemail,clickonthelinktotheSecuritySetupTool:https://AuthPortalSecurity.bcbsla.comNote:InternetExplorer(IE)11.0(orhigher)isoptimalforusingthetool.Otherversionswillwork;however,youmayencounterIEclosures.

• Youwillreceivetheerror“Systemiscurrentlyunavailable”.

Add Security Setup Tool as a Trusted Site

• YouarerequiredtoaddtheSecuritySetupURLasatrustedsite.Ifyoudonothaveauthoritytoaddatrustedsite,contacttheareainyourorganizationthatsupportsyourtechnicalneeds.

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• Clickonthe“Tools”tabinIE.• Next,clickon“InternetOptions.”• The“InternetOptions”windowwill

open.Clickonthe“Security”tab.• The“Security”tabwilldisplaythe

options.Clickon“Trustedsites.”• The“Trustedsites”informationwillbe

displayed.Clickonthe“Sites”button.• The“Trustedsites”pagewilldisplay.The

URLshouldbedisplayedinthe“Addthiswebpagetothezone”field.Clickthe“Add”button.TheURLwillbeaddedtoyourtrustedwebsites.

Add Security Setup Tool as a Trusted Site

NextSteps:• AddtheURLtoyourIEFavorites• Changetemporarypassword• Loginusingyournewpassword

11All designated users must have their own iLinkBLUE user access and complete Blue Cross’ training tutorials.

Designated Administrative Representative

BCBSLA Authorizations

& Behavioral Health

Authorizations

Behavioral Health

Authorizations

BCBSLA Authorizations

Pre-Service Review

Designated Users

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Theadministrativerepresentativeshouldmaintainachartofdesignatedusers.Wehavedevelopedaspreadsheetforyourofficeuse.ItshouldnotbereturnedtoBlueCross.SampleSpreadsheet:

Thisspreadsheetisatoolfortheadministrativerepresentativetousetomaintainanaccuraterecordofuserdelegations.

Designated User Profile Spreadsheet

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• PrimaryAdministrativeRepresentative– thisistheadministrativerepresentativethatsetsupauserwithinitialaccesstothesystem

• SecondaryAdministrativeRepresentative– anyotheradministrativerepresentativerequiredtodelegateaccesstotheestablisheduser

Set Up User Access

• Whenthesecondaryadministrativerepresentativeusesthe“SetUpUser”featuretosetupanexistinguser,theywillreceivea“DuplicateUseralreadyexists”error.

• Ifasecondaryadministrativerepresentativemustgrantadditionalaccesstoanestablisheduser,theywillneedtofollowthe“GrantAccesstoForeignUser”instructionsintheSecuritySetupGuide.

• Thesecondaryadministrativerepresentativemustusetheuser’sexactemailaddressanddateofbirththatwasusedbytheprimaryadministrativerepresentative.

Admin Rep 1 set up user with initial access to system

At a later time, Admin Rep 2 delegates access to an established user

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Set Up User Access by Primary Administrative Representative

• Clickonthe“BCBSUserManagement”icon.

• Onthe“ManageUsers”page,clickonthe“CreateNew”button.Thenclick“CreateNewUser.”

• The“UserProfile”pagewilldisplay.

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Set Up User Access by Primary Administrative Representative

• Completethe“UserProfile”pagewithdatacollectedontheDesignatedUserProfilespreadsheetinordertocompletethefieldsonthepersonyouaresettingup.

Field Name Description of data Contents TaxID:NPI Click in this field to see the tax ID/NPI combinations that you are authorized to assign to the user. If

multiple tax ID/NPI combinations should be assigned to the user, after first one is selected, hit return/enter key or click on left side of mouse to redisplay the listing. Continue this process until all tax ID/NPI combinations have been added to the user you are setting up.

User ID (Email) Type in the user’s work email address (preferred). Email address must be VALID AND unique for each individual.

First Name Type in the user’s official First name. Last Name Type in the user’s official Last name. Title Type in the user’s Job title. Phone Number Type in the user’s area code and work phone number (does not have to be unique) Date of Birth (year, month, day) Click on each drop-down box to reveal the date information.Application Access Click the application(s) the user should have access to. If multiple applications are needed, press the

“enter” key (or left click your mouse) to redisplay the listing. Continue this process until all applications have been selected.

BCBSLA Authorizations Role

If BCBSLA Authorizations was selected in Application Access (above) this field will be displayed.Click to select “Episode Only” for user that should have Add, Edit and View access or “Supervisor” for user that should have Add, Edit, View and the ability to reassign work in the application.

Provider ID This field will be displayed when the User was assigned BCBSLA Authorizations access. Click on the provider names/iLinkBLUE ID numbers that should be accessed by the user. NOTE: If too many provider names/numbers are displayed, select the first provider name/iLinkBLUE ID, then follow instructions for “Add User Access” in the Security Setup Guide. On this feature, the Provider Names/iLinkBLUE ID’s are sorted in alphabetical order. If needed, also remove provider access if the first number selected (above) if user shouldn’t access.

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Set Up User Access by Primary Administrative Representative

• Oncealldatahasbeenentered,clickthe“Submit”button.Aconfirmationwillbedisplayindicatingthesetupwassuccessful.

• TheconfirmationpageshowingtheRequestID#willdisplay.PleaserecordtheRequestID#assignedinDesignatedUserProfilespreadsheetforfuturereference.

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Set Up User Access by Primary Administrative Representative

• Onceyoureceiveconfirmation,theadministrativerepresentativeshouldsendthefollowingemailnotificationandtheAuthorizationsPortalQuickStartGuide (attachedtotheAdministrativeRepresentativeNotificationEmailyoureceivedfromBlueCross’InformationSecurityTeam)totheusertoletthemknowtheycanbeginusingtheAuthorizationsPortal.

Hello _______ (user first name),

You are now set up to begin using the Authorizations Portal. Your username will be your email address of: _____________________.

Attached you will find the Authorizations Portal Quick Start Guide, which will provide you with step-by-step instructions for correctly setting up your system and logging on to iLinkBLUE and the Authorizations Portal.

I have set you up with access to the following Applications:

**BCBSLA Authorizations**Behavioral Health Authorizations**Pre-Service Review

Once you login to the Authorizations Portal landing page, only the applications you were given access will be displayed.

Please follow each step in the guide that corresponds with the applications identified above. This will ensure you have full access to all features in each application.

Hello _______ (user first name),

You are now set up to begin using the Authorizations Portal. Your username will be your email address of: _____________________.

Attached you will find the Authorizations Portal Quick Start Guide, which will provide you with step-by-step instructions for correctly setting up your system and logging on to iLinkBLUE and the Authorizations Portal.

I have set you up with access to the following Applications:

**BCBSLA Authorizations**Behavioral Health Authorizations**Pre-Service Review

Once you login to the Authorizations Portal landing page, only the applications you were given access will be displayed.

Please follow each step in the guide that corresponds with the applications identified above. This will ensure you have full access to all features in each application.

**Notetoadministrativerepresentative:onlylisttheapplicableapplication(s)abovethatwereactuallygrantedtotheuseryouareemailing.

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Grant Access to a Foreign User

Ifasecondaryadministrativerepresentativeneedstograntadditionalaccesstoauser,pleasefollowtheinstructionsonthenextfewslides.Priortousingthisfeature,thesecondaryadministrativerepresentativemustobtaintheuser’sexactemailaddressanddateofbirth(asinitiallysetupbytheprimaryadministrativerepresentative).

• OnceloggedintotheSecuritySetupTool,clickonthe“BCBSUserManagement”icon.

• Onthe“ManageUsers”page,clickonthe“CreateNew”button.

• The“ManageUsers”pagewillberedisplayedwithAvailableActionspopulated.Clickonthe“GrantAccesstoForeignUser”button.

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Grant Access to a Foreign User

• The“GrantAccesstoForeignUser”entryscreenwilldisplay.

Completeallfields.

Note:ForasecondaryadministrativerepresentativetoaddadditionalproviderswhenmultipleproviderIDsweredisplayed,onceyouhaveselectedone,continuethroughstep7,thenfollowtheinstructionsfor“AddingUserAccess.”

• UserEmail:Entertheuser’sworkemailaddressasrecordedontheDelegatedUserProfilespreadsheet.

• DateofBirth:(year,month,day)Clickoneachdrop‐downboxtorevealthedateinformation.

• TaxID :NPI:Thisisadrop‐downboxthatshowsthetaxIDandNPIcombinationyouareauthorizedtoassigntoauser.IfmultipletaxIDandNPIcombinationsneedtobeassignedtotheuser,selectthefirstappropriatecombination,thenpressthe“enter”key(orleftclickyourmouse)toredisplaythelisting.ContinuethisprocessuntilalltaxIDandNPIcombinationshavebeenaddedtotheuser.

Note:WhenthetaxIDandNPIcomboisdisplayed,hoveringoverthe“I”willdisplaytheprovidername.

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Grant Access to a Foreign User

• Oncealldatahasbeenentered,clickthe“Submit”button.Aconfirmationwilldisplayindicatingthesetupwassuccessful.

• TheconfirmationpageshowingtheRequestID#willdisplay.PleaserecordtheRequestID#assignedinDesignatedUserProfilespreadsheetforfuturereference.

• If user access is required for additional provider IDs for the BCBSLA Authorizations or new applications, follow the “Add User Access” instructions.

• Notify the User they should now have the access you just added.

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Add User Access

Theadministrativerepresentativewillusethe“AddUserAccess”featuretoaddapplications,providerIDsandtaxID/NPIstoanestablisheduser’sprofile.

AdministrativerepresentativescanonlyaddthetaxIDandNPIorproviderIDaccessthatiscontainedwithintheirownadministrativerepresentativeprofile.Therefore,ifmultipleadministrativerepresentativesexistwithdifferentprofiles,eachisrequiredtoindividuallyadduseraccess,asapplicable.

AdministrativerepresentativeaccesscanonlybeadjustedbyBlueCross’Securitystaff.Iftheadministrativerepresentativeprofilerequiresachange,pleaseemailourProviderIdentityManagementteamat ProviderIdentMgmt@bcbsla.com

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Add User Access

• Loginandclickonthe“Access”icon.

• The“Access”pagewilldisplay.Clickonthe“User(s)Search”button.

• The“UserSearch”pagewilldisplay.Typetheuser’snameinthesearchfieldthenclickonthe“Search”button.

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Add User Access

• Theuser’snamewilldisplay.Clickontheuser’sname.Note:Iftheuser’snamedoesnotdisplay,thisindicatesthattheuserdoesnothavethesameproviderorTaxID:NPI accessasfoundintheadministrativerepresentative’sprofile.Therefore,thoseprivilegeshavealreadybeenremoved.IfanotherproviderIDorTaxID/NPIexist,theadministrativerepresentativewiththoseinhis/herprofilemustremovetheuser’saccess.

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• The“AddUserAccess”tabshowsexistingaswellasnewaccessthatcanbeaddedwithineachcategory.Categoriesinclude:• ApplicationAccess• ProviderAccessforBCBSLAAuthorizationsPortal&Pre‐ServiceReview• TaxID:NPI Access

Toviewcontentineachcategory,clickoneachcategoryheading.

Add User Access

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Add User Access

The“AddUserAccess”tabshows:1. auser’sexistingaccess2. thescrollbartoviewalluserpermissions,asapplicable3. the“ProviderAccessforBCBSLAAuth Portal&Pre‐ServiceReview”categorythatdisplaystwo

functions:• the"SelectAllProviders"optionforgroupproviderIDsshown,whichallowsthe

administrativerepresentativetoauthorizetheuserforallassociatedproviderIDs.• theabilitytoselecteachindividualprovider(showninalphaorder)withintheprovider

group.ThisallowstheadministrativerepresentativetoauthorizetheuserforindividualproviderIDs.

4.clicktheplussignnexttoeachcategorydetailyouwishtodelegateaccess5.ifauser’saccesstoanapplication,providerIDandtaxID/NPIareadded,thecartwillshowthenumberof“AddedPermissions.”

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• Clickonthetype(s)ofaccessyouwishtoadd:• ApplicationAccess• ProviderAccessforBCBSLAAuthorizationsPortal&Pre‐ServiceReview

• TaxID:NPI Access.

• Whenselected,clicktheplussymbolnexttotheitemyouwishtoadd(continuetodothisforeachapplication,providerandtaxID/NPIaccessyouwishtoadd).

• Oncealladditionshavebeenselected,the“SIGMACart”sectionontherightsideofthescreenwillindicatethenumberofadditions.

Note:Whenmodifyingaccesstoagroupprovider,itwillonlycountas1item.

• Whencomplete,the“Cart”sectionontherightsideofthescreenwillindicatethenumberofadditions.

• Clickthe“CheckOut”buttontoaddtheprivilegesfortheuser.

Add User Access

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Add User Access

• Onceyouhaveclickedthe“CheckOut”button,a“RequestSummary”pagewilldisplay.Clickthe“Submit”buttontosubmitalltheuseraccesschanges.

• TheconfirmationpageshowingtheRequestID#willdisplay.PleaserecordtheRequestID#assignedinDesignatedUserProfilespreadsheetforfuturereference.

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Remove User Access

Theadministrativerepresentativewillusethisfeaturetoremoveapplications,providerIDsandtaxID/NPIsfromanestablisheduser’sprofile.

AdministrativerepresentativescanonlyremovethetaxIDandNPIorprovideraccessthatiscontainedwithintheirownadministrativerepresentativeprofile.Therefore,ifmultipleadministrativerepresentativesexistwithdifferentprofiles,eachisrequiredtoindividuallyremoveuseraccess,asapplicable.

AdministrativerepresentativeaccesscanonlybeadjustedbyBlueCross’Securitystaff.Iftheadministrativerepresentativeprofilerequiresachange,pleaseemailourProviderIdentityManagementteamat ProviderIdentMgmt@bcbsla.com

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Remove User Access

• Loginandclickonthe“Access”icon.

• The“Access”pagewilldisplay.Clickonthe“User(s)Search”button.

• The“UserSearch”pagewilldisplay.Typetheuser’snameinthesearchfieldthenclickonthe“Search”button.

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Remove User Access

• Theuser’snamewilldisplay.Clickontheuser’sname.Note:Iftheuser’snamedoesnotdisplay,thisindicatesthattheuserdoesnothavethesameproviderorTaxID:NPI accessasfoundintheadministrativerepresentative’sprofile.Therefore,thoseprivilegeshavealreadybeenremoved.IfanotherproviderIDorTaxID/NPIexist,theadministrativerepresentativewiththoseinhis/herprofilemustremovetheuser’saccess.

IfadditionalproviderIDsorapplicationaccessisneeded,pleaserefertothe“AddUserAccess.”

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• The“Current”tabshowsexistingaswellasnewaccessthatcanberemovedwithineachcategory.Categoriesinclude:• ApplicationAccess• ProviderAccessforBCBSLAAuthorizationsPortal&Pre‐ServiceReview• TaxID:NPI Access

Toviewcontentineachcategory,clickoneachcategoryheading.

Remove User Access

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Remove User Access

The“Current”tabshows:1. auser’sexistingaccess2. the“ProviderAccessforBCBSLAAuth Portal&Pre‐ServiceReview”categorythatdisplaystwo

functions:• the"SelectAllProviders"optionforgroupproviderIDsshown.ThisallowstheadministrativerepresentativetoremoveallassociatedproviderIDsfromtheuseratonetime.

• theabilitytoselecteachindividualprovider(showninalphaorder)withintheprovidergroup.ThisallowstheadministrativerepresentativetoremoveindividualproviderIDsfromtheuser.

3. clicktheminussignnexttoeachcategorydetailyouwishtoremoveaccess4. ifauser’saccesstoanapplication,providerIDandtaxID/NPIareremoved,thecartwillshowthe

numberof“RemovedPermissions”

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• Clickonthetype(s)ofaccessyouwishtoremove:• ApplicationAccess• ProviderAccessforBCBSLAAuthorizationsPortal&Pre‐ServiceReview

• TaxID:NPI Access.

• Whenselected,clicktheminussymbolnexttotheitemyouwishtoremove(continuetodothisforeachapplication,providerandtaxID/NPIaccessyouwishtoremove).

• Onceallremovalshavebeenselected,the“SIGMACart”sectionontherightsideofthescreenwillindicatethenumberofremovals.

Note:Whenmodifyingaccesstoagroupprovider,itwillonlycountas1item.

• Clickthe“CheckOut”buttontoremovetheprivilegesfortheuser.

Remove User Access

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Remove User Access

• Onceyouhaveclickedthe“CheckOut”button,a“RequestSummary”pagewilldisplay.Clickthe“Submit”buttontosubmitalltheuseraccesschanges.

• TheconfirmationpageshowingtheRequestID#willdisplay.PleaserecordtheRequestID#assignedinDesignatedUserProfilespreadsheetforfuturereference.

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Terminate Authorizations Portal Access

Administrativerepresentativesareresponsibleforimplementingprocedurestoterminate/deleteuseraccesswhenanemployeeterminatesemploymentorisnolongerinvolvedintheauthorizationprocessforBlueCrossandBlueShieldofLouisianamembers.

Ifanemployeeisterminatedfromemploymentandwasgrantedaccessbymultipleadministrativerepresentatives,unlessoneoftheadministrativerepresentativeshasaccesstoallapplications,providerIDsandtaxIDs/NPIsactivatedforanemployee,eachadministrativerepresentativewillberequiredtodeletetheprovideraccesstheypreviouslygranted.Itistheresponsibilityoftheprimaryadministrativerepresentativetocoordinateterminationswithsecondaryadministrativerepresentativesandensurethattheterminationprocessiscomplete.

• Loginandclickonthe“BCBSUserManagement”icon.

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Terminate Authorizations Portal Access

• Clickonthe“Search”boxandtypeinthefirstandlastnameoftheuseryouplantoterminate.Press“Enter.”

• Theusernamewilldisplay.

Note:Iftheuser’snamedoesnotdisplay,thisindicatesthattheuser’saccessdoesnotmatchtheadministrativerepresentative’sprivileges;thereforethisadministrativerepresentativecannotterminateanyexistingaccessfortheuser.Ifotheradministrativerepresentative’sprofilematchestheuser,eachadministrativerepresentativemust“TerminateAccess”tototallypreventtheuserfromusingtheapplications,providerIDortaxID/NPIaccessthatwaspreviouslygranted.

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Terminate Authorizations Portal Access

• Clickontheusernametodisplaythe“AvailableActions”boxtotheright.

• Clickon“TerminateUser.”

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Terminate Authorizations Portal Access

• Toabandonthechanges,clickthe“X”orthe“Close”button.Todeletetheuser’sprivilegesthataredefinedintheadministrativerepresentative’sprofile,clickthe“Submit”button.

• TheconfirmationpageshowingtheRequestID#willdisplay.PleaserecordtheRequestID#assignedinthespreadsheetforfuturereference.

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Modify BCBSLA Authorizations Role

WithintheBCBSLAAuthorizationsapplicationonly,thisallowstheadministrativerepresentativetoassignuserrolesasfollows:• EpisodeOnly(foruserswhoshouldonlyhaveAdd,EditandViewaccess)• Supervisor(furtherallowstheabilitytoreassignworkfromoneuserto

anotherintheBCBSLAAuthorizationsapplication)

• Loginandclickonthe“BCBSUserManagement”icon.

• Clickonthe“Search”boxandtypeinthefirstandlastnameoftheuser.Press“Enter.”

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• Theusernamewilldisplay.Clickontheusernameyouwishtomodifyandthe“AvailableActions”boxwilldisplaytotheright.

Modify BCBSLA Authorizations Role

• The“AvailableActions”willpopulateontherightside.Clickonthe“ModifyUser’sBCBSLAAuths Role”option.

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• Theuser’sinformationwilldisplayalongwiththerolecurrentlyassigned.Clickthedropboxarrowtodisplaytheuser’sroles.

Modify BCBSLA Authorizations Role

• Clickontheroleyouwishtoassignthisuser.

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• Clickthe“Submit”buttontochangetheuser’sroleorclickthe“Close”buttontoabandonchanges.

Modify BCBSLA Authorizations Role

• TheconfirmationpageshowingtheRequestID#willdisplay.PleaserecordtheRequestID#assignedintheDesignatedUserProfilespreadsheetforfuturereference.

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Providersupportfortheadministrativerepresentativeisavailableduringournormalbusinesshours(excludesholidays):

Monday– Friday

8a.m.to4:30p.m.CT

Email: ProviderIdentMgmt@bcbsla.com

Support

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Atthistime,wewilladdressthequestionsyousubmittedelectronicallythroughthewebinarplatform.

ADDRESSING YOUR