Walk the Social Talk

70%

20%

10%

The 70:20:10 Model for Workplace Learning

“With the rise and rise of social media, it’s almost inevitable that the ‘20’

will become more important as a channel for learning.”

Charles Jennings

• Human beings are social

• Most learning is informal

• Learning is personal

Why Social Learning?

Meet Susan

• Susan is a digital native• She spends most of her free time

online • She has just joined HCL as a

business analyst• She’s got some experience, but

has a lot more to learn

What does Susan need, to be successful in her

new role?

Let’s look at an ideal scenario

Susan logs in to ArKMedes…HCL’s very own platform for collaboration and social learning

Using keyword and tag based searching, she explores the hundreds of

available communities to find the ones that are suitable for her job

Through these communities, she finds colleagues in similar roles as hers

Susan is delighted to find that several of her colleagues

have been rewarded for participation and contribution

in the platform

… and wants to get

involved too

She starts by asking a few questions

Which are answered almost immediately by

colleagues from across the world

Susan is beginning

to grow her network

But realizes that she can do a lot more to leverage the resources available

She sets up her own Personal Learning Network

…and sets up alerts

so she can see any updates

relevant to her in her news feed

She adds her most active and informative colleagues to her PLN

And also adds the communities she is interested in

Every minute, she gets updated on her mobile

as to what is happening in her areas of interest

Next, she starts contributing to the platform by answering the queries of her colleagues

She makes a few podcasts from her own experiences

and shares them on the platform

…and is excited to see they are received very well amongst her colleagues

In fact, within minutes of uploading, one of her podcasts goes viral

She also starts blogging regularly to share her experiences on the job

Meanwhile, she volunteers to be on the communication team, to engage with customers, vendors

and industry on social media channels

And provides various suggestions for using social media for organizational activities

such as recruitment, marketing and business development

which are accepted and implemented

That year, Susan wins the

Employee of the Year award for her

innovation and contribution to the

organization

Is this possible?

In an organization where all stakeholders walk the social talk

YES

WALKING THE SOCIAL TALK

Best Practices for:

Organization L&D

Employees

Organization Best Practices:• Has a presence on major

social media channels• Uses social media for

organizational activities• Integrates social learning

into organizational learning strategies

• Encourages use of social media for professional and personal learning for its employees

L&D Best Practices:• Develops the skills required to design

and implement social learning• Employs strategies to prioritize

informal and social learning• Empathizes with learners (as

‘learning enablers’)• Augments social learning with other

strategies such as gamification, just-in-time learning and mobile learning

• Conducts activities for promoting social learning

Employee Best Practices:• Follows the organizational culture of social learning for personal and professional

development• Builds PLNs to exchange ideas and resources with others• Develops community skills required for engaging in social learning activities

“We learn so much from random pieces of information shared daily on the Web

- and yet so many think all learning has to be ‘designed’.”

Jane Hart