Post on 29-Nov-2014
description
innovation.trust.professionalism.longevity.expertise.efficiency.wagstaff
w o r k p l a c e c o n s u lta n c y . i n t e r i o r d e s i g n .
i n t e r i o r f i t- o u t . f u r n i t u r e s o l u t i o n s . m o v e m a n a g e m e n t . H i r e .
r e - u s e & r e c y c l e . s p e c i a l i s t s
www.wagstaffgroup.co.uk
The Benefitsof working with Wagstaff
Contents
4Our Core Services
4Heritage and Financial Security
4National Coverage, local support
4Largest Direct Seller of Furniture in the UK
4Single Source Supplier
4Product Independence
4Virtual Manufacturer
4Corporate Social Responsibility
4Accreditations
4Case Studies don’t just take our word for it ....
4Customer Service Centre
Why Wagstaff?What are the benefits ...
Our Core Services
Established in 1903, Wagstaff Interiors Group are one of the leading UK companies in the office furniture and fit-out industry.We can take your project from consultation to completion utilising our 7 key core services. We have delivered fantastic results to hundreds of satisfied customers.
This brochure aims to illustrate why we think we have been so successful, highlighting the unique benefits that we offer to YOU and our customers.
innovation.trust.professionalism.longevity.expertise.efficiency.
Interior Design
Furniture Hire ServicesMove Management
Furniture Solutions
Furniture Re-Use & Recycle
Core ServiCeS
Workplace Consultancy
Interior Fit-Out
Ravensbourne College, London
Photo: Mike Torrington
Established in 1903 we have over 100 years experience and a long history of steady financial growth. Our continual reinvestment into our business has allowed us to continue to grow even in today’s challenging market. We are cash rich! With £5 Million of working cash capital and our diverse client base ( 60% commercial sector, 40% public sector ) helps us to exceed a turnover of £35 Million. This diverse client base is split across 7 different core income service streams at 8 different national locations. 19 legally binding public and commercial sector frameworks guarantee us a strong foundation. Not only that but we also own all our properties outright and have no third party shareholders, all of which gives us an extremely high credit rating and proves our business model is working.
1
2
40% Public Sector 60% Commercial Sector
innovation.trust.professionalism.longevity.expertise.efficiency. 01
Heritage & Financial Security
customer
benefitsHere today here tomorrow Working with a financially stable company gives you peace of mind by reducing your financial risks
Diversity We are less affected by market downturns as we have such a diverse client base, also our flexibility means we can switch our focus instantly and seamlessly to ensure a healthy business model
Cash Rich If we need to pay up front with new or specialist suppliers we have the funds to do so.
Financially Strong Money in the bank means we always buy at the best terms, better than anyone else, ensuring that you always get the most competitive prices
Security We underwrite supply chain product warranties; your warranty sits with us
Growing Stronger Our growth over the last four years proves our business model is working
Best Terms We obtain account status with all our suppliers which benefits supplier and client cash flow
Reduced Risk Cash is king! Reduce your risk! We have the means to pay suppliers on time every time, which ensures your contract keeps moving.
Wagstaff Turnover £ Million (2003 - 2011)
£30
£40
£45
£25
£20
£15
£10
£5
£35
2003 2004 2005 2006 2007 2008 2009 2010 2011
innovation.trust.professionalism.longevity.expertise.efficiency. 02
National Coverage, local support
D
W
M
R
Wagstaff Offices
Distribution Centres
Manufacturing Centre
Overseas Re-Use Hub
We are the only company to offer our 7 core services nationally with an office in each region of the UK.
Our 8 strategically placed distribution & re-use/recycle centres are positioned to support your regional requirements
Local support, local people, national coverage, we have 35 sales consultants, 15 project managers and 9 designers who operate from our regional offices meaning that you will always deal with Wagstaff direct, and we’ll never try to manage your project from the other end of the country.
DW
W
W
D
W
R
W
D
D
W
W
M
D W
North East OfficeYorkshire Office
East Anglia Office
Southern/Head Office
Midlands Office
Overseas Re-Use Hub
Office
Northern Office
D
D
D
customer
benefits
Maximum efficiency Our proven business model means we only pay for what we use and need, no factories running at half capacity, no staff twiddling their thumbs, our shared resource means we run more efficiently to help reduce CO2 and costs to you.
Local service Our installation and after sales service teams are also local, so we can easily pop back to see you. We can provide local support nationally.
National support Many of our clients have regional offices to support local clients, we are no different.
Face to face If you need to see one of our teams we are just down the road, we won’t try and solve a problem over the phone that needs a site visit.
South West & Wales
OfficeScotland
innovation.trust.professionalism.longevity.expertise.efficiency. 03
Largest direct providerof furniture in the UKWe are the largest direct seller of commercial furniture in the UK market, any larger company will sell to you through a third party dealer, increasing your supply chain.
We are also the only truly national manufacturing dealership left in the UK
Buying power You get the benefits of our buying power
Savings By going direct with a market leader you shorten your supply chain and reduce your cost
Best value Our volume and national infrastructure enables us to significantly reduce your costs on the one’s and two’s
KnowledgeVast independent product and market knowledge
customer
benefits
Go direct You work directly with us; we will not introduce you to a third party dealer who doesn’t have the same financial standing, standards, accreditations, CSR etc…
innovation.trust.professionalism.longevity.expertise.efficiency. 04
Single Source SupplierAll under one roof, Workplace Consultancy, Interior Design, Interior Fit-Out, Furniture Solutions, Move Management, Furniture Hire and Re-use & Recycle all offered nationally, by one company.
We can take your project from conception to completion and beyond with our exceptional after sales service.
customer
benefitsBeing transparent Cost transparency allows you to see where every penny goes
FasterFaster delivery, because we are doing it all, we don’t have to wait for any third parties, we can overlap tasks and communicate easily to deliver your project in record time
Cherry pick the best We provide multi-supplier product procurement through a single source
Hassle free You work with one company and leave us to deal with the rest, one quote, designer, acknowledgment. One risk assessment, project manager, method statement, invoice and one point of contact to help you deliver your project with concise communication throughout the whole process.
Peace of mind Security, because you work directly with us we can guarantee the security of the supply chain, by underwriting suppliers warranties, we supply one master of all your warranties for extra peace of mind.
innovation.trust.professionalism.longevity.expertise.efficiency. 05
Product IndependenceIn this huge office interiors market, Wagstaff is the only company of its size to have maintained its independence allowing us to provide product options and truly independent advice. We have extensive knowledge and buying power allowing us to represent the current market. We are loyal to our clients not our supply chain, we will always negotiate on your behalf and can offer you ‘open book’ supply options for complete transparency.
customer
benefitsFreedomOur product independence allows you to buy all you require from one supplier
Guarantee supply Let us specify your product, utilise our vast market knowledge and guarantee a robust supply chain
See all options We always try to provide market options against specified product to show true choice and possible value.
Healthy competition We introduce competition between our suppliers, they may not like it, but we work for our clients to get the best value.
In your interest With our market knowledge we will negotiate on your behalf allowing us to underwrite warranties, guarantee continuity of supply and establish day two product costs
innovation.trust.professionalism.longevity.expertise.efficiency. 06
Virtual ManufacturerWhat is Virtual Manufacturing?
We design, develop and produce our own product ranges through shared or part owned manufacturing facilities, sourcing raw materials as far down the supply chain as possible. We listen to our clients and can produce exactly what they need.
Manufacturing in this way shortens the supply chain and gives us exclusive ranges at unbeatable prices. We don’t incur factory overheads and production always runs at maximum capacity for ultimate efficiency.
Look out for our Wagstaff Construct logo for products produced in this way.
customer
benefitsShorter supply chain Shortening the supply chain means better value; you are buying direct from the manufacturer but with the service and support of a dealer
Quality products All Wagstaff Construct products are rigorously tested to British and European standards
Happier environment With less waste, combined production and maximisation of delivery loads, an efficient factory is a happier factory, environmentally Effective buying equals
effective selling Buying materials at the base of the supply chain reduces multiple supplier margins and ensures that we are competitive
Complete control Because we design our own products, bespoke and special requirements are easily accommodated.
CONSTRUCT
innovation.trust.professionalism.longevity.expertise.efficiency. 07
Corporate Social ResponsibilityWe pride ourselves on our strong CSR and how we have implemented our social and environmental initiatives, re-use and recycling is one of our 7 core services. Being national we insist on working with local people and local suppliers where ever you are in the country and we have local distribution, installation, re-use and recycle hubs across the UK.
Every year we are actively supporting national and local charities, which is a great team building and fundraising exercise.
We produce an ongoing series of White Papers to educate people about new ways of working in a changing world of technology and how this can be implemented in a sustainable way
Our efforts have been recognised as we have received a Mayor of London’s Green Procurement award.
customer
benefitsLet’s work together Working with like minded companies can fulfil your CSR requirements for a better future
Measurability Reporting back to you and your clients through Wagstaff’s carbon analysis reports;“How green have we been!”
Environmental knowledge Understanding the options of new working practices and implementing new technology and ways of working can help you make powerful social and environmental decisions when it comes to your project, don’t be left in the dark!
Make a difference Join a team of people who realise that making small steps can make a BIG environmental change if we all work together
CO2 reductionHelp to reduce CO2 and your carbon footprint to improve our environment for the next generation
innovation.trust.professionalism.longevity.expertise.efficiency. 08
AccreditationsAccreditations don’t come easy, we put a lot of work in to attaining and maintaining the accreditations that you see on this page and so we should.
We are proud to demonstrate to you the high standards we achieve and adhere to.
customer
benefitsRisk reductionReduce your risk and trade with peace of mind that your supplier is qualified to supply these services
LegalitySome of these accreditations are legal requirements, need we say more.
Ongoing support These accreditations don’t end with a certificate framed on the wall. Our governing bodies provide ongoing support, advice and continual improvement that we can call on at any time
Easy choice Why would you choose to work with a company that hasn’t achieved these important accreditations?
innovation.trust.professionalism.longevity.expertise.efficiency. 09
Case Studies don’t just take our word for it ....
As you can imagine we have completed many successful projects over the years, but what is interesting is the client diversity of these projects, we have worked with all kinds of people on all kinds of projects, we love a challenge and relish lateral thinking to solve problems. This is one of the reasons that we have existing clients for years and even decades!
Our business is roughly split between 60% commercial and 40% public sector, we know how you work, we know the limitations you can sometimes face but with this knowledge and our flexibility we can help make the project process easy and successful.
customer
benefitsProof Long term clients prove the relationships we have built
ConfidenceOur corporate and public sector client base hopefully inspires confidence in your choice of supplier
Experience We have a wealth of experience, more than anyone else in the industry.
We know you We have clients in your market sector
SecurityA diverse market sector gives us our security of consistent business in varying market climates
UnderstandingKnowing how you work makes projects run seamlessly
Educational . Hospitality . Office . Retail . Healthcare . Emergency Services . Homeworking
innovation.trust.professionalism.longevity.expertise.efficiency. 10
Customer Service CentreWhether you are a small business or a major corporate customer, we are committed to delivering excellent customer service. At Wagstaff you will always be dealing with a friendly, professional and experienced member of our team at every point of contact, we have a dedicated member of our Customer Service Team checking every order ensuring any potential errors are eradicated before your goods are manufactured.
customer
benefitsHighest standards We constantly monitor our performance against published Service Level Agreements and Key Performance Indicators. We monitor complaints and your feedback through regular satisfaction surveys and Installation Satisfaction Certificates.
Friendly professional help All your enquiries are treated professionally and efficiently aiming for the right answer the first time. Our team is polite, courteous and clear about what can and cannot be done. We actively seek your views to help us improve our service.
Delivery on time, every timeWe guarantee that all our products reach you in the best possible time and condition, using highly trained delivery and installation teams
Streamline logistics All orders and deliveries are organised by our team in one location. This allows us to integrate orders to achieve better price breaks and consolidate deliveries to minimise half empty loads to reduce travel miles and CO2
Netsuite order tracking Want to see where your order is at? With our Netsuite system you can log on remotely and check the progress of your orders and when to expect delivery.
After sales support Our excellence in customer service doesn’t end once we deliver your goods, a Wagstaff customer service advisor will be there to help you during the lifetime of your project, we have a wealth of experience and all of our people are committed to delivering excellence in customer service.
Transparency We believe in being clear and open when conducting business of any kind, good or bad you will always know where you stand, this is how we earn trust and respect with our customers.
Our customer benefits We hope you appreciate the uniqueness of the
Wagstaff Group and more importantly the benefits we can bring to you
Learn more about our business at www.wagstaffgroup.co.uk
or request the following literature
Wagstaff Corporate Profile l
Design & Build Brochure l
Furniture Directory l
Wagstaff Collection l
Our CSR Policy l
Wagstaff Hire Brochure l
Case Studies l
Wagstaff Whitepapers l
www.wagstaffgroup.co.uk
innovation.trust.professionalism.longevity.expertise.efficiency.wagstaff
Head/Southern OfficeThe Wagstaff Centre15 Wharfside, Rosemont RoadWembley, Middx HA0 4PET: 020 8432 1000F: 020 8432 1111E: interiors@wagstaffgroup.co.uk
South West OfficeStuart House, The BackChepstow, GwentMonmouthshire NP16 5HHT: 01291 626 596F: 01291 630 342E: southwest@wagstaffgroup.co.uk
East Anglia OfficeUnit 20, Diss Business CentreDark Lane, ScoleDiss, Norfolk IP21 4HDT: 01379 644 448F: 01379 644 548E: east@wagstaffgroup.co.uk
Midlands OfficeHolly Farm Business ParkHoniley, nr KenilworthWarwickshire CV8 1NPT: 01926 485 083F: 01926 485 077E: midlands@wagstaffgroup.co.uk
Wagstaff Customer Service CentreT: 0844 375 9690F: 0844 375 9691E: customerservice@wagstaffgroup.co.uk
Yorkshire OfficeUnit 4, Stadium Way Leeds, West Yorkshire LS11 0EWT: 0113 270 3312F: 0113 272 5936E: yorkshire@wagstaffgroup.co.uk
Northern OfficeCenturion House, Leyland Business ParkCenturion Way, Farington, PrestonLancashire PR25 3GRT: 01772 511 786F: 01772 511 758E: north@wagstaffgroup.co.uk
North East OfficeThe Enterprise Centre, Ridley StreetThe Quayside, BlythNorthumberland NE24 3AGT: 01670 542 870F: 01670 542 883E: northeast@wagstaffgroup.co.uk
Scotland Office11 Maritime StreetEdinburghEH6 6SBT: 0131 625 1033F: 0131 625 1034E: scotland@wagstaffgroup.co.uk
Customer Benefits Brochure 08122011 New images.indd 24 12/01/2012 12:32