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Verbal and Non-verbalVerbal and Non-verbalCommunicationCommunication
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Verbal
Communication n e w a y f o r p e o p l e t o
o m m u n i c a t e f a c e t o.a c e T h i s a r e w o r d ss e d t o e x p r e s s o r
, ,h a r e i d e a s t h o u g h t s.e e l i n g s a n d e m o t i o n s
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Key Components
wSound: a travelling wave which is anoscillation of pressure transmitted
through a solid, liquid, or gas, composedof frequencies within the range ofhearing and of a level sufficiently strong
to be heard, or the sensation stimulatedin organs of hearing by such
vibrations.dds:
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wWords:thought of as thesmallest meaningful unit ofspeech that can stand by
themselves.
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Examples:
wSpeech: -Face to face discussions,
-speeches, -television, -radio, -telephone conversations, -seminars, -videos
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A
dva
ntage
s w No use oftechnology to interact that would waste naturalresources.
w It is the fastest way of interaction with each other.
w It is less expensive to interact with people.
w It is more easier to understand a conversation than someothermultimedia means of communication.
w During a verbal communication you can utilize nonverbal
cues such as tone, body language, inflection.w You can have long conversations. And does not require
lots of repetitions. Because it is clear.
w It can be used every where you go only if the person you
are interacting with is with you.w Speech can be direct and to the point. Some non-verbalcommunication such as gestures have differentmeaning in different countries.
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Dis
adva
ntag
es
wIt can be quickly forgotten.
wYou can not provide legalevidence.
wSometimes, you can not remember
each and every point.wPoor presentation of the message
or the instruction can result inmisunderstanding and wrongresponses.
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Improving the skill
wUsing positive words to challengelimiting beliefs. (Phrase your wordsclearly and positively. Your words and theexplanations you give affect thoughts and
determine emotions.)
wTelling or narrating a story. (One of theways to let others understand your message is by
telling a story, reading a quote or telling a joke.Verbal communication through stories carries powerto induce the person to relate to what you are sayingor suggesting. A joke usually helps people relax moreand is opened to listen to you.)
w
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wAsking the right questions.
(Questioning yourself or others withprecise words allow for correctanswers.)
w
wThink and prepare before you speak.(Verbal abuse happens when you expressyourself without thinking and insteadallow your emotions to take over.)
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wReduce your usage of verbal pauses.(Have you ever listened to how you speak and
render your conversations? If you haven't andare unaware, request for someone to do so.
How many times did you stop your sentencesand added an "ah", "um" or "well"?)
wAvoid careless language. (Use yourphrases with care. Talk and write in ways thatallow for accurate description of yourexperience, thoughts or ideas. Don't expect
people to assume and guess what you aretrying to say.)
w
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Non-Verbal
Communication o n v e r b a l c o m m u n i c a t i o n
c c u r s w h e n t h e r e i s a nx c h a n g e o f i n f o r m a t i o nh r o u g h n o n l i n g u i s t i c.i g n s I t c a n b e
o m m u n i c a t e d t h r o u g h,e s t u r e s a n d t o u c h b y b o d y
,a n g u a g e o r p o s t u r e b ya c i a l e x p r e s s i o n a n d e y e
c o n t a c t .
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TYPES:
1) KINESICS: (Body Language)one of the most powerful ways that
humans can communicate non-verbally. It is used to portraymoods and emotions and to
emphasize or contradict what isbeing said.
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2) ARTIFACTS: often used tocommunicate information aboutourselves. Artifacts are objects,
often clothes, jewelry, pictures, ortrinkets which expresses onesinterest, hobbies, status or
lifestyle.
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3) HAPTICS: (touch) Putting ahand or other body part in contactwith another can communicatemany messages and signal a
variety of relationships.
4) CHRONEMICS: The way time
is used can provide informationabout people as an individual.
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5) PROXEMICS: is the study of
how people use and perceive thephysical space around them. Thespace between the sender and the
receiver of a message influencesthe way the message isinterpreted.
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CATEGORIES:
wPersonal SpacewEye contact
wPosition
wPosture
wGestures
wLocomotionwFacial Expression
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Facial Expressions
qHappiness
qSurprise
qFear
qAnger
qSadness
qDisgust
qInterest
qBewilderment
qDetermination
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wPARALANGUAGE
(vocalics) is the study ofnonverbal cues of the voice.Various acoustic properties of
speech such as tone, pitch andaccent, collectively known as
prosody, can all give off
nonverbal cues. Paralanguagemay change the meaning ofwords.
w
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FUNCTIONS
wExpress emotions
wExpress interpersonal attitudes
wTo accompany speech in managingthe cues of interaction betweenspeakers and listeners
wSelf-presentation of ones personalitywRituals (greetings)
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A
dva
ntage
s w Written communication isgood for complicated and
,vital instructions whichcan be given in a precise
.and uniform manner
ww There is a lesser chance
for the message to be
.misunderstood
w Written instructions can be.checked at a latter date
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Dis
adva
ntag
es w .You can not have long conversation
w Can not discuss the particulars of yourmessage
w Difficult to understand and requires a.lot of repetitions
w Can not be used as a public tool for.communication
w Less influential and can not be used.everywhere
w Not everybody prefers to communicate- .through non verbal communication
w Can not create an impression upon/ .people listeners
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Improving the skill
POSITIVE:
Maintain eye contact Nod your head to convey that you are
listening or that you agree Smile and show interest Lean forward to show the speaker you are
interested Use a tone of voice that matches yourmessage
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NEGATIVE:
Avoiding eye contact and looking away fromthe speaker
Closing your eyes or tensing your facialmuscles
Excessive yawning
Using body language that conveysindecisiveness or lack of confidence (e.g.,
slumped shoulders, head down, flat tones,inaudible voice)
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Interaction of Verbal and
Non-verbal Communication
vRepeat
vAccentvRegulate
vComplimentvSubstitute
v
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ENDEND
THANK YOU!!