Department of Trade and

Industry

Ayala Foundation

July 29, 2009

What Is In Store for You?

� Looking at the past

�My defining moments

� Looking at the present

� Revisiting your personal values

� Looking at your work environment

�What is happening?

What Is In Store for You?

� Revising your Etiquette

� Personal Grooming and Hygiene

� Serving Customers

� Serving Co-workers

�Managing Company Resources

� Action Planning

Workshop

On a sheet of paper, list down 3-4 significant experiences (or defining moments) that shaped your personal values, principles and belief about life in general.

THE FORMATION OF VALUES

Child’s

Formative

Years

Factors:

Family

Education

Environment

Experience

Needs

Wants

Beliefs

VALUESVALUES ATTITUDEATTITUDERegression exercise

Global beliefs that guide actions and judgments

across a variety of situations.

Skill

Attitude

Predispositions to

respond in a positive or

negative way to

someone or something

in your environment.

Attitude

Attitude affects:Attitude affects:

1. How we think – PERCEPTION

2. How we feel – EMOTIONS

3. How we behave - BEHAVIOR

Attitude

Result / Consequence

Antecedent

CREATE

INFLUENCE

What can you see?

Is it possible to see both?

KwentoKwentoKwentoKwento ngngngng IlogIlogIlogIlog BuwayaBuwayaBuwayaBuwaya

MARIATITO

KwentoKwentoKwentoKwento ngngngng IlogIlogIlogIlog BuwayaBuwayaBuwayaBuwaya

RUBEN VIC MAX

MARIATITO KwentoKwentoKwentoKwento ngngngng IlogIlogIlogIlog BuwayaBuwayaBuwayaBuwaya

RUBEN VIC MAX

MARIATITO

Who do you think is Who do you think is Who do you think is Who do you think is the most despicable the most despicable the most despicable the most despicable character?character?character?character?

RUBEN VIC MAX

MARIATITO

Who do you think is Who do you think is Who do you think is Who do you think is the most despicable the most despicable the most despicable the most despicable character?character?character?character?

Tito –

who shut

me out of

his life

after

learning

about my

secret.

Vic – who wanted

my body in

exchange of the

boat

Ruben – who didn’t

show any concern

for my predicament

Max – who showed

his machismo by

beating up Tito

Myself – for

agreeing to

sleep with Vic

RUBEN VIC

MAX

MARIA

TITO

CHASTITY,

WORK, LOYALTY

HONESTY,

LOVE

LOVE FOR

SELF,

HONESTY

WORD OF

HONOR,

HONESTY

FRIENDSHIP,

RESPECT

FOR WOMEN,

POWER

“Your values are seen

when no one is looking..”

WORDS WORDS WORDS WORDS

7%7%7%7%

WORDS WORDS WORDS WORDS

7%7%7%7%

VOICEVOICEVOICEVOICE

38%38%38%38%

VOICEVOICEVOICEVOICE

38%38%38%38%

BODY BODY BODY BODY

LANGUAGELANGUAGELANGUAGELANGUAGE

55%55%55%55%

BODY BODY BODY BODY

LANGUAGELANGUAGELANGUAGELANGUAGE

55%55%55%55%

What is your Business Etiquette?

What are the common ethical issues and concerns that you have personally

experienced or observed in your workplace?

What are the triggers? What are the

consequences?

GROUP 1 : Hygiene

and Grooming

Etiquette

Group 2 : Etiquette in interacting with

customers

GROUP 3 : Etiquette in interacting with co-workers

GROUP 4 :

Etiquette in

managing office

resources

�Hygiene and

Grooming

Etiquette

� Telephone /

Cellphone

� Comfort Room

� Elevators / Public

places

PERSONAL ETIQUETTE

� Attitude towards

customers

� Handshake

� Calling cards

� Meeting

� Paying the bills

ETIQUETTE IN INTERACTING WITH CUSTOMERS

ETIQUETTE IN

INTERACTING WITH CO-

EMPLOYEES

� Office gossip

� Office romance

� Office conflict

ETIQUETTE IN MANAGING OFFICE

RESOURCES

�Time

� Supplies

� Equipment

� Emails

� Smoking

� Elevators /

Common places

STOP START CONTINUE

“The quality of your

life depends on the

quality of the

choices that you

make..”