Luke ChardeAlbanyUX MeetupJuly 19, 2012

ComputersIncredibly FastError FreeDeterministicApatheticLiteralSequentialPredictableAmoralStupid

HumansIncredibly Slow

Error ProneIrrationalEmotional

InferentialRandom

UnpredictableEthical

Intelligent

The Five Planes of User Experience

Each level depends on the broader strength of its predecessor.

http://goo.gl/pn22y

User PersonasResearch Based User Groupings

- Photo- Name

- Needs & Wants- Goals & Motivations- Frustrations

"How would Bill respond to this?"

Usability TestingObserve. Feel the pain.

Silverback

Software

Site Search AnalyticsSearch logs are a treasure trove.http://goo.gl/fVuu8

The Five Planes of User Experience

Interaction & Interface Design Principles

UX Roles