Post on 10-Mar-2021
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Using Workforce Planning Systems in
Managing Fatigue Risk
Arjen Heeres, COO Quintiq
13th February, 2013
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Agenda
Agenda
Introduction and Quintiq company
What is FRMS and why is it important?
Fatigue issues and how to manage them
Quintiq software solution
Q&A
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Company Profile
Offices around the world
700 employees
HQ: Philadelphia & ‘s-Hertogenbosch (Netherlands)
Facts
Quintiq is a leading software company focused on providing Advanced Planning and Optimization software
Focus
ANSP’s
Logistics
Broadcasting
Rail
FAA
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Agenda
Agenda
Introduction and Quintiq company
What is FRMS?
Fatigue issues and how to manage them
Quintiq software solution
Q&A
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FRMS
Fatique
A physiological state of reduced mental or physical performance capability resulting from sleep loss or extended wakefulness, circadian phase, or workload (mental and/or physical activity) that can impair a controller’s alertness and ability to safely perform safety related duties
FRMS (Fatique Risk Management System)
A data-driven means of continuously monitoring and managing fatigue-related safety risks, based upon scientific principles and knowledge as well as operational experience that aims to ensure relevant personnel are performing at adequate levels of alertness.
An FRMS aims to ensure that ATCO’s are sufficiently alert so they can operate to a satisfactory level of performance
Source: ICAO, 2011
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FRMS and Scheduling + Task Assignment
FRMS Shift Planning
Task Assignment
• Minimum rest hours • Rotational shifts with progressively
later start times MDDEN vs EEDDN (2-2-1)
• Complexity of tasks • Rest between tasks
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Sources:
- Air Traffic Control: Potential Fatique Factors , FAA, June 29, 2009
- Fatigue Management for the Australian Aviation Industry, Australian Civil Aviation Safety Authority, May 2012
Shift Planning Rotation patterns,
quickturns
Minimal hours between shifts
On-the-Job-Training
Trainees <–> CPC’s
Scheduled Overtime
Forecasted Traffic Volume
Circadian Rhytm
Age
Shift Swapping
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Sources:
- Air Traffic Control: Potential Fatique Factors , FAA, June 29, 2009
- Fatigue Management for the Australian Aviation Industry, Australian Civil Aviation Safety Authority, May 2012
Task Assignment Workload balancing
Ad Hoc Overtime Disruptions; adverse
weather, runway closed
Position Rotation
Complexity of position Time on Position
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Fatique and Work Schedules
Source: Australian Independent Transport Safety Regulator
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Agenda
Agenda
Introduction and Quintiq company
What is FRMS?
Fatigue issues and how to manage them
Quintiq software solution
Q&A
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Staged approach
1. Define Goals 1. Define Rules 1. Capture Rules
in Supporting System
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Agenda
Agenda
Introduction
What is FRMS?
Fatigue issues and how to manage them
Quintiq software solution
Q&A
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Process Overview
Flight information Operational sector
configuration
Sector N
Sector S1
1. Translate flight traffic forecasts into headcount
2. Create roster
3. Assign tasks/positions and breaks
Aggregation Step 1
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ALL rules and constraints must be taken into account
Individual preferences
Working time directives
Rules to reduce stress
Mix of skills
Rules for shift cycles
Shift bidding policies
Detailed training requirements
Demand scenarios
Overtime volunteering policies
Shift exchanging rules
Forbidding shifts
Robustness requirements
Requesting / approving leave
Supervisor team preferences
Additional project work
Leave planning
Tower specific circumstances
Compensatory time-off
Meal premiums
Short notice shift change premiums
Overtime requirements
…
…
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Customer
Satisfaction
Adapt to traffic volume Accommodate disturbances
ATCO
Preferences
Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws
Efficiency
Decrease need for overtime Decrease overcapacity Management reporting
Planning = Balancing between goals
Fatique
FRMS Shfit Planning FRMS Task Assignment
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Customer
Satisfaction
Adapt to traffic volume Accommodate disturbances
ATCO
Preferences
Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws
Efficiency
Decrease need for overtime Decrease overcapacity Management reporting
Planning = balancing between goals
Fatique
FRMS Shfit Planning FRMS Task Assignment
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Customer
Satisfaction
Adapt to traffic volume Accommodate disturbances
ATCO
Preferences
Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws
Efficiency
Decrease need for overtime Decrease overcapacity Management reporting
Planning = balancing between goals
Fatique
FRMS Shfit Planning FRMS Task Assignment
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Planning = balancing between goals
RULES, CONSTRAINTS AND GOALS
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Customer
Satisfaction
Adapt to traffic volume Accommodate disturbances
ATCO
Preferences
Individual preferences Prevent work overload Reduce stress and fatigue Compliance with labor and union laws
Efficiency
Decrease need for overtime Decrease overcapacity Management reporting
Fatique
FRMS Shfit Planning FRMS Task Assignment
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How to start?
Defining Goals and Rules
First Version containing basic
fatique rules
Semi automatic
Alerting functions
More advanced system
containing complex rules
Automatic Optimization
System connected to all
users, containing individual
dashboards
Full automatic optimization
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Questions?