USCIS: Office of Information Technology - 2018 Industry Day · U.S. Citizenship & Immigration...

U.S. Citizenship & Immigration Services

Office of Information Technology

2018 Industry Day

June 14, 2018

Mission Statement

U.S. Citizenship and Immigration Services administers the nation’s lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values.

Agenda Time Topic

1:00 PM – 1:10 PM Welcome/Agenda Overview

OIT Leadership Remarks

Contracting Leadership Remarks

1:10 PM – 2:10 PM Divisional Overviews & Strategic Procurements for ATD, EID & SDD

2:10 PM – 2:30 PM Joint Question & Answer Panel for ATD, EID & SDD

2:30 PM – 2:40 PM Break

2:40 PM – 3:40 PM Divisional Overviews & Strategic Procurements for TDD & IRNSD

3:40 PM – 4:00 PM Joint Question & Answer Panel for TDD & IRNSD

Keith A. Jones Principal Deputy Chief Information Officer

USCIS Office of Information Technology

Amanda Duquette Chief

USCIS Contracting Office

Applied Technology Division (ATD)

Enterprise Infrastructure Division (EID)

Systems Delivery Division

Divisional Overviews & Strategic Procurements

Orest Fedak, Chief

The Applied Technology Division (ATD) aligns with end users, stakeholders and business partners to create and oversee innovative processes that enable the delivery of quality products, systems and application and empower development teams to take advantage of Agile and DevSecOps practices.

Emerging Technology and Innovation

• Establish enterprise blueprints to enable faster change. Develops technical strategy leveraging external resources and creative non-traditional government solutions.

Testing and Discovery

• Provide full suite of testing services including, but not limited to, unit/development test support, exploratory testing, end user testing, Section 508 testing, usability testing, operational testing and evaluation, continuity testing and system performance testing.

Agile Coaching and Training

• Establish tools, guidance, and training courses to motivate continuous improvement and achieve technical excellence.

What We Do (ATD)

Policies, Standards, Technical Review and Oversight

• Conduct technical reviews of all solutions, products and systems to determine adherence to policies and standards. Provide recommendations to development teams as well as senior leadership as needed. Analyze development and testing data/results for trends to identify areas for improvement. Provide support for change requests and configuration management.

Program Support Branch

• Provide comprehensive program support including pre-award acquisition coordination, post award contract monitoring, budget formulation and execution, purchase card transactions, human resource personnel management process, and marketing and communication management.

Strategic Vendor Management

• Manage and optimize the purchase, deployment, maintenance, and utilization of software, tools, and technology within the enterprise.

What We Do (ATD)

• Establish and define the technical policies and standards for product delivery by OIT.

• Provide visibility into the portfolio of IT assets enabling accurate usage reporting for IT audits

• Create collaborative communities while cultivating an environment focused on quality and continuous improvement.

• Facilitate agency-wide initiatives including the Agile Leadership Forum, the Test Community of Practice (Test CoP) and a knowledge repository wiki site.

Key Facts (ATD)

Key Priorities (ATD)

• eProcessing - Support digital workflow processing by coaching teams through a scaled agile approach to test the eProcessing Operating Model. Facilitate war room activities. Develop Product Increment Planning readiness materials. Facilitate Data and Story Mapping sessions.

• Test and Discovery Lab - Collaborative effort between ATD and EID to create a space where a combination of testing, prototyping, piloting and experimentation can take place without impacting production environments. The Discovery Lab will allow teams to trouble shoot issues, experiment with new technology and test with new devices.

• Innovate DHS with DHS OCTO - #InnovateDHS is a grassroots, cross-component effort within DHS to align and pour a sustainable mutual sharing, awareness, goal-achieving fuel to the innovation activities within our Department. This is in collaboration with the Venture, Innovation and Engagement (VICE) office within DHS OCIO/OCTO.

• Develop a microservices marketplace – Expand the microservices catalog to create a USCIS-wide microservices marketplace that encourages code re-use

• Expand Agile training – Expand training options to meet the developing needs of stakeholders for Agile and DevOps training across USCIS and DHS Components

Key Priorities (ATD)

• Continue automating 508 testing - Expand adoption of 508 Automated Testing tools and practices across the Trusted Tester community

• Develop “Auditable Agile” – Further develop tools and practices that make it easier for auditors and other stakeholders to assess program and project performance. This includes automating GAO audit support to reduce response time and costs.

• Expand automated code review - Further streamline code reviews with the expansion of automated code scanning

• Software License Positioning - Reviewing usage and installation data within Flexera to lower license totals for upcoming re-competes and avoid costs of unnecessary contracts

• App Portal (MyApps) - deploying a self service software portal that will allow end users to provision software via a workflow enabled shopping cart experience and allow for SVM personnel to manage associated licenses

Operational Testing & Evaluation (OT&E)

• Provide Stakeholders and

Leadership with current data relating to ELIS

• Provide feedback on release candidate DevOps processes and acquisition events

• Provide a comprehensive progra

review and identify possible risks as well as identify early indicators of program issues

• Provide a complete Operational Assessment for ELIS IOC/ADE 2C

• Operations

Process Testing

• Operations Performance Reporting

• Field Office and Service Center Visitations

• Customer Interfacing

• Provide independent assessment and

evaluation of Level 1 and 2 acquisition programs

• Provide mission capability evaluation of

systems/services under field operational environments

• Provide end to end system performance assessment per USCIS’ mission through both human and technological processes

• Provide an independent ear for field customer concerns

APFS Number NAICS Code OIT Division Current Contract Completion Date

F2018040911 541519 ATD February 13, 2019 Contract Vehicle Dollar Range Small Business Program Contract Status DWAC/EAGLE II Functional Category 3

$1,000,000 - $5,000,000 TBD Recompetition

Estimated Solicitation Release Date

Anticipated Period of Performance

August 2018 October 14, 2018 – October 13, 2020 Program Manager Name Program Manager Email

Jacques Romain Gregory.J.Romain@uscis.dhs.gov Contracting POC Name Contracting POC Email

Chris Hatin Christopher.C.Hatin@uscis.dhs.gov

What Is It? Strategic Vendor Management‘s (SVM) support services contract providing software asset management (SAM) tool implementation, program guidance, USCIS license reporting, and target state transition services

What’s Next? We are looking procure services to support a mature SAM organization, maintain our suite of SAM tools and provide software licensing optimization support (SLO): Requirements include:

Reconciling entitlement, deployments and usage data to avoid costs and maintain license compliance

Reviewing existing software entitlements to discover cost effective licensing approaches

Informing stakeholders on software license positioning and IT commodity spending

Installing, configuring and maintaining all SVM SAM systems and subsystems

Managing software requests with alignment to licensing positions, security requirements and EA

Information Technology Asset Management (ITAM )

F2017040399 541512 ATD December 13, 2018 Contract Vehicle Dollar Range Small Business Program Contract Status DWAC/EAGLE II Functional Category 1

$5,000,000 - $10,000,000 8(a) Recompetition

July 2018 September 14, 2018 – June 13, 2021 Program Manager Name Program Manager Email

Bayne Brown Bayne.R.Brown@uscis.dhs.gov Contracting POC Name Contracting POC Email

Tracey Harriot Tracey.B.Harriot@uscis.dhs.gov

What Is It? • Agile Testing and Coaching (ACT) Branch’s intends to award an Agile Testing Services (ATS)Blanket

Purchase Agreement (BPA) contract • ATS will provide support for testing applications and services that leverage DevSecOps and Agile methods

to support the overall immigration benefit process. • ATS work includes Advanced Test Automation, Performance Testing, API/Contract testing, Accessibility

(Section 508) Testing, Independent Testing and Evaluation (IT&E), interoperability/continuity testing and Operational Test and Evaluation (OT&E) of these USCIS applications and services

• ATS is anticipated for multi-vendor award

What’s Next? • ACT published a Request for Information (RFI) on June 6, 2018 (70SBUR18I00000013) on FedBizOpps.gov

with responses due by June 20, 2018. • ACT will use the responses to help shape the requirements and acquisition strategy.

Agile Testing Services (ATS)

F2018042488 541511 ATD March 1, 2019 Contract Vehicle Dollar Range Small Business Program Contract Status

TBD $50,000,000 - $100,000,000 TBD New Requirement

September 2018 March 2, 2019 through March 1, 2024 Program Manager Name Program Manager Email

Suzanne C. Rizzo Suzanne.C.Rizzo@uscis.dhs.gov Contracting POC Name Contracting POC Email

Kiley Leahy Kiley.M.Leahy@uscis.dhs.gov

Agile Testing Services

Don Matheson, Acting Chief

The Enterprise Infrastructure Division (EID) provides Agency-wide IT infrastructure engineering, design, testing, implementation, and operational support services. This includes telecommunications, video conferencing, call center capabilities, email services, and IT computing and storage at field sites and data centers.

Enterprise Cloud Services

• Provides engineering, implementation, and operations support for systems in the commercial cloud environments such as Amazon Web Services, Service Now, and Salesforce

Enterprise Infrastructure Operations

• Provides the day-to-day operations and maintenance support for enterprise system administration in the data centers, cloud, and field. Services including: system administration, database administration, patch management, application system provisioning, active directory, Citrix and virtualized infrastructure.

What We Do (EID)

Enterprise Information Operations

• Provides operations, and maintenance support in the form of storage, bandwidth, connectivity to USCIS applications hosted in the data centers, effectively and efficiently meeting business requirements.

Enterprise Operations Center

• Performs service management, network and security monitoring, incident response, performance management and chronic problem resolution

Infrastructure Engineering & Implementation

• Delivers IT solutions to the USCIS Field including infrastructure, unified network, VTC services, network storage, optimization, wireless engineering, design, and implementation services

What We Do (EID)

Enterprise Unified Communications

• Provides telephony; video teleconferencing/video streaming; digital signage and messaging (such as Skype for Business) services as well as incident response and resolution.

Enterprise Project Management

• Manages large-scale USCIS Enterprise Projects, including technology services, managed services, infrastructure migrations, and upgrades.

Program Support

• Provides budget formation and execution, acquisition, and shared services management, division reporting and hiring support.

What We Do (EID)

Program Support Branch

• Performs pre-award acquisition coordination, post award monitoring, budget formulation and execution and program administration.

Strategic Vendor Management

• Coordinates infrastructure and licensing to ensure compliance and coordination with the DHS Enterprise Architecture processes.

What We Do (EID)

• Supports voice and VTC services for the entire agency: approximately 25,000 employees.

• Supports all streaming video, including all Town Halls through out the agency.

• Established and supports USCIS contact centers (Verification (VCC) and Customer Engagement Center(CEC)) with 603 federal employees and 680 Tier1 contractors across the nation to resolve customer inquires.

• Deployed and manages the Customer Engagement Center that supports Eastern and Western telephone centers that staff 300 government employees to resolve customer inquires.

• Supports application hosting for all USCIS applications, security tools and audio/visual utilities.

• Manages the updates and delivery of services via ServiceNow to enable service desk and acquisition management requests for the agency.

Key Facts (EID)

• Manages two data centers and a cloud environment to support application and services delivery.

• Develops and maintains physical and virtual configuration standards for all USCIS infrastructure components, to include the configurations that support USCIS private, public and hybrid cloud hosting

• Develops and maintains the design of the USCIS Enterprise network infrastructure, to include LAN/WAN

Key Facts (EID)

• Implementation of New Cloud Infrastructure in Support of Transformation and System Modernization

• Wireless and Guest Wireless Network Implementation

• Telephony Upgrade and Modernization

• Design and Deploy Call Center infrastructure to onboard new Language Service Section (LSS) tenant and four Tier1 locations in support of the CEC mission

• Design and Deployment of new Call Center Infrastructure

• Back-Office Infrastructure Refresh:

− Network Upgrades: 20% per year based on criticality and utilization

− Network Upgrade for international offices based on critical need for remote capability and increased workloads

• Design and engineer of Microsoft Office 365 and implementation of Azure

• Data Center modernization, consolidation and reduction

Key Priorities (EID)

DESCRIPTION OF REQUIREMENT Provide, configure and implement an Omni-Channel (i.e. text, phone email, web chat, etc.) automated cloud based (Software as a Service) survey tool to obtain customer feedback on service received from USCIS National Customer Service Center (NCSC). • The Omni-Channel tool will help measure/ gauge the overall customer rating of the

support received from the NCSC. This measure is based on the results from the following areas:

– Accuracy of information, – Responsiveness to customer inquiries, – Accessibility to information, – Customer satisfaction

Customer Service & Public Engagement Directorate (CSPED) OmniChannel Survey Tool

F2018041909 541512 EID New Requirement Contract Vehicle Dollar Range Small Business Program Contract Status

DWAC/EAGLE II FC 1 $5,000,000 - $10,000,000 SB New Requirement

July 28, 2018 August 28, 2018 – August 27, 2019 Program Manager Name Program Manager Email

Jessica Membreno Jessica.J.Membreno@uscis.dhs.gov Contracting POC Name Contracting POC Email

Charley Julian Charles.E.Julian@uscis.dhs.gov

CSPED OmniChannel Survey Tool

DESCRIPTION OF REQUIREMENT • USCIS has a continuing need in support of our DevOps environments to procure true on-demand,

Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) hosting services in a commercial cloud which provides USCIS IT personnel direct unfettered access to the cloud administration console and Application Programming Interfaces (API’s) to configure infrastructure or provision applications in real time.

• The cloud service solutions must meet FedRAMP and other federal security requirements to be defined within the solicitation. Other services provided will also include provisioning accounts, cloud configuration and costing analysis using third-party analytical tools, and three factor authentication services.

Cloud Hosting Infrastructure as a Service (IaaS),

Platform as a Service (PaaS), Software as a Service (SaaS) BPA

F2017039887 541511 EID March 29, 2019 Contract Vehicle Dollar Range Small Business Program Contract Status

GSA Schedule 70 $50,000,000-$100,000,000 TBD Recompetition

August 2018 March 30, 2019 – March 29, 2023 Program Manager Name Program Manager Email

Steven Grunch Steven.R.Grunch@uscis.dhs.gov Contracting POC Name Contracting POC Email

Cloud Hosting Infrastructure as a Service (IaaS), Platform as a Service (PaaS),

Software as a Service (SaaS) BPA

DESCRIPTION OF REQUIREMENT • USCIS has a need in support of our DevOps environments to procure services to support migration of

system workloads to different hosting environments.

• Cloud Hosting (migration) will allow for application migration from one cloud provider to another provider solution that meets FedRAMP and other federal security requirements (to be defined within the solicitation). The government will evaluated and determine where workloads need to run based on technical requirements and value.

Cloud Hosting (Migration)

F2018041246 541511 EID New Requirement Contract Vehicle Dollar Range Small Business Program Contract Status DWAC EAGLE II Functional Category 2

$10,000,000 - $20,000,000 SB New Requirement

December 2018 March 30, 2019 – March 29, 2020 Program Manager Name Program Manager Email

Steven Grunch Steven.R.Grunch@uscis.dhs.gov Contracting POC Name Contracting POC Email

Cloud Hosting-Migration

Systems Delivery Division (SDD)

Paula Wagner, Chief

The Systems Delivery Division (SDD) coordinates, directs, manages and oversees the design, development and integration of IT services that support USCIS, ensuring application development and architecture are aligned with both current and future needs of the organization.

Systems Delivery Division (SDD)

What We Do (SDD)

• System Operations

• Benefits

• Digital Information and Development

• Business & Enterprise Services

• Customer Service Systems

• Analytics

• 2020 Initiative

TS • Product built in conjunction

with Asylum Division. Cost savings is expected to exceed $800k

• Launched the Civics Test Study Tools mobile app for iOS and Android in the App Store and Google Play store

• Deployed the I-90 online filing experience

• Modernization of myUSCIS

• Maintain Sharepoint ECN/USCIS Connect

• Maintain and Modernize CLAIMS 3

• On-going success with the USCIS DID(it) team

• Maintain and Modernize Enterprise Service Bus

• Maintain and Modernize enterprise wide data warehouse eCISCOR

• Align SDD activities to support the 2020 eprocessing initiative • Expand on the DiD (it) custom development environment to further drive

business value. • Complete CLAMIS 3 modernization by improving the infrastructure in

alignment with eprocessing initiatives. • Transform the ESB by focusing on MicroServices Architectures (MSA) and

API management tools to provide orchestration across USCIS systems. • Further enhance the DBIS suite of tools with the emphasis on Big Data. • Enrich myUSCIS by deepening user experience, expanding mobile

capabilities and integrating a true digital experience.

Key Priorities (SDD)

DESCRIPTION OF REQUIREMENT • ESB Modernization: The main goal of this objective is to modernize the twelve SOA-built services built

in TIBCO and deployed in DC1 to microservice architecture using Enterprise Gateway and Integration Services (EGIS) and deploy to AWS.

• eProcessing: The scope of this work is to support the design, development and deployment of integration services, enterprise services and case router.

• Maintain Legacy ESB: There is continued need for sustainment of operational legacy capabilities. This includes operations and maintenance, as well as migration activities from DHS Data Center General Support Services to the DHS Next Generation Data Center.

• Architecture Support: The scope of this work includes support to the Division in the following architectural areas - business architecture, solutions architecture, data architecture and security architecture

Enterprise Gateway & Integration Services (EGIS) (formerly Business Enterprise Service Technologies (BEST) III)

TBD TBD SDD June 2019 Contract Vehicle Dollar Range Small Business Program Contract Status

GSA Schedule 70 $50,000,000 - $75,000,000 TBD Recompetition

October 2018 June 2019 – June 2022 Program Manager Name Program Manager Email

Rickey Manear Rickey.Manear@uscis.dhs.gov Contracting POC Name Contracting POC Email

Chad Parker Chad.R.Parker@uscis.dhs.gov

DESCRIPTION OF REQUIREMENT • Expert consulting and development services should cover industry agile software

development best practices, to include processes, tools, and techniques.

• Expert consulting and development services should look at identifying and developing optimal architecture design patterns such as micro-services or other service-oriented architectures (SOAs).

• Expert consulting and development services should include the support of end-user driven requirements elicitation, user interface prototyping and development, and business layer development and validation.

Digital Innovation and Development (DID(it)) Industry Best Practices/Paired Programming

2017037398 TBD SDD December 31, 2018 Contract Vehicle Dollar Range Small Business Program Contract Status

TBD $5,000,000 - $10,000,000 TBD Recompetition

October 2018 January 1, 2019 – December 31, 2022 Program Manager Name Program Manager Email

Matthew W. Dosberg Matthew.W.Dosberg@uscis.dhs.gov Contracting POC Name Contracting POC Email

Charles E. Julian Charles.E.Julian@uscis.dhs.gov

Digital Innovation and Development (DID(it)) Industry Best Practices/Paired Programming

DESCRIPTION OF REQUIREMENT • Current Capability – In house Investigation Division Case Management System.

• Requirement - Commercial Off-The-Shelf (COTS) software solution which provides the same core investigative case management functions as the in-house along with some new capabilities and efficiencies.

• Proposed software solution must attain an Authorization to Operate (ATO) on USCIS data center servers or Amazon Web Service Cloud servers.

• Vendors must obtain a FEDRAMP certification prior to award of this contract.

• Initial Operation Capability 12 months from the award.

• Full Operational Capability 18 months from the award.

Investigation Division Case Management System (IDCMS) Replacement

TBD TBD SDD TBD Contract Vehicle Dollar Range Small Business Program Contract Status

TBD/GSA IT 70 $1,000,000 - $5,000,000 TBD New Requirement

November 2018 January 2019 - TBD Program Manager Name Program Manager Email

Sangeeta Kumar Sangeeta.Kumar@uscis.dhs.gov Contracting POC Name Contracting POC Email

TBD TBD

ICDMS Replacement

Questions?

Transformation Delivery Division(TDD)

Identity, Records & National Security Division (IRNSD)

Divisional Overviews & Strategic Procurements

Transformation Delivery Division (TDD)

Rafaa Abdalla, Deputy Chief

Transformation Delivery Division (TDD) The Transformation Delivery Division (TDD) is an outcomes and results-focused digital services factory that is responding to the Agency’s rapidly evolving business requirements and operational needs through the Transformation Program.

The Transformation Program (or “Transformation”) is a digital modernization program that was established to transform the Agency from a fragmented, largely paper/forms-based organization into a fully digital operating environment facilitating end-to-end electronic case management, adjudication, and processing of immigration benefits/petitions.

What We Do (1 of 2) Transformation Delivery Management Manages execution of the Transformation

Program by incorporating a structure and approach that extends beyond core program management functions, with a broader focus and accountability for delivering business value and measurable outcomes.

Analytics & Performance Branch (APB) Provides cross-division support for: a)

program/system analytics and operational performance reporting; b) vendor performance management and evaluations (balanced scorecards); c) risk management; and d) master schedule and program milestones.

Program Support Branch (PSB) Provides cross-division support for: a) program/

acquisition compliance and documentation; b) contracting and procurement activities; c) financial planning and budgeting; and d) audit compliance and reporting.

Shared Services Branch (SSB) Provides cross-division support for: a)

management of program infrastructure platforms and tools; b) system monitoring and incident response; c) maintaining high system security posture; and d) delivering application services that are reliable, flexible, scalable, and effective.

What We Do (2 of 2)

Portfolio Management Branches (PMBs) Achieving IT and business alignment by

organizing into four business-focused Portfolio Teams, each led by a Portfolio Manager who works hand-in-hand with operational directorates to prioritize new requirements and emergent needs.

Each Portfolio leads a group of DevOps and UX teams to continuously deliver system features through an iterative cycle that includes user research, prototype design and development, usability and beta testing, and design enhancements based on user feedback.

Key Facts Transformation Delivery Division (TDD): Showcase for government implementation of

DevOps and other Agile practices.

Utilizing a containerized, microservices-based architecture to deliver digital capabilities and services in the cloud.

Transformation Program Mission: A digital modernization initiative with an annual

budget of ~$175M.

Established to transform the Agency from a fragmented, forms-based organization into a fully digital environment supported by end-to-end case management and benefits processing.

Enabling System: TDD is streamlining and enhancing USCIS’s case

processing operations via a web-based IT solution called the USCIS Electronic Immigration System (or “ELIS”).

Lines of Business: TDD has delivered the core capabilities to enable

end-to-end electronic processing of 40% of the Agency’s total annual workload through ELIS.

ELIS will serve as the primary adjudication and case management system for the Agency’s most critical workloads within the Immigrant, Citizenship, and Humanitarian lines of business.

Key Priorities Delivering core capabilities and services that are central to achieving the Transformation Program’s business-oriented goals:

Goal 1: Improving the effectiveness of adjudicative decisions

Goal 2: Adopting a best practices approach to securing the system from both internal and external threats

Goal 3: Decreasing the amount of time spent by adjudicators on each case

Goal 4: Reducing the lead time (as experienced by the applicant/petitioner) for applications and petitions

Goal 5: Integrating with mission essential systems in order to share information and to accomplish their business goals

Goal 6: Decreasing the maintenance burden from legacy systems

Goal 7: Reducing the dependency on paper files

• Goal 8: Increasing the percentage of the Agency’s workload that can be digitally processed in ELIS

Transformation Integration & Configuration Services III (TICS III)

DESCRIPTION OF REQUIREMENTS

Transformation Integration and Configuration Services (TICS) provides continuous Information Technology (IT) code integration and configuration management services

GSA Schedule 70 – Estimated Contract Award April 5, 2019

Consists of two 10 FTE Agile teams with third optional team

Transformation Integration & Configuration Services III (TICS III)

TBD 541611 TDD June 4, 2019

Contract Vehicle Dollar Range Small Business Program Contract Status

GSA Schedule 70 $10,000,000 - $20,000,000 TBD Re-compete

Estimated Solicitation Release Date Anticipated Period of Performance

October 2018 April 4, 2019 – April 3, 2022

Project Manager Name Project Manager Email

Raghu Sriram Raghavender.Sriram@uscis.dhs.gov

Contracting POC Name Contracting POC Email

Transformation Data Scientists Services II (TDSS II)

DESCRIPTION OF REQUIREMENT

Follow-on effort to perform predictive analysis and forecasting of operational data and system performance, and to develop automated, web-enabled dashboards for program performance goals

Eagle II Estimated Award September 27, 2018

Consists of two 10 FTE teams of Data Scientist and Architects, Business Analyst and DevOps Engineers

Transformation Data Scientists Services II (TDSS II)

TBD 541611 TDD June 4, 2019

Contract Vehicle Dollar Range Small Business Program Contract Status

GSA Schedule 70 $10,000,000 - $20,000,000 SDVOSB Re-compete

Estimated Solicitation Release Date Anticipated Period of Performance

January 2019 June 4, 2019 – June 3, 2022

Project Manager Name Project Manager Email

Raghu Sriram Raghavender.Sriram@uscis.dhs.gov

Contracting POC Name Contracting POC Email

Identity, Records & National Security Delivery Division

(IRNSDD)

Sarah Fahden, Chief

IRNSDD coordinates, directs, manages and oversees the design, development, integration, maintenance and modernization of IT services that support USCIS in the areas of Identity, Records, National Security, and Verification ensuring an infrastructure and architecture that are aligned with both current and future needs of the organization.

Identity, Records & National

Security Delivery Division (IRNSDD)

Records

• Provides product integration, application development, and business optimization to the USCIS program units that are aimed at records and data management.

Person-Centric Identity

• Provides product integration, application development, and business optimization to the USCIS program units that are aimed at Identity.

Verification

• Provides product integration, application development, and business optimization to the USCIS program units that are aimed at the Verification Programs, including E-Verify and SAVE applications.

National Security

• Provides product integration, application development, and business optimization to the USCIS program units that are aimed at Fraud Detection and National Security.

What We Do (IRNSDD)

• Manage all identity records across the enterprise for more than 80 Million benefit applicants.

• Operate and maintain all records and national security legacy and modernized systems in support of the USCIS mission.

• Manage more than 20 contracts to support an annual IT budget of close to 200 million dollars for the modernization and maintenance of all IRNSDD applications.

Key Facts (IRNSDD)

• Enhance/modernize Risk and Fraud Applications to rapidly respond to

emergent Strategic directives from the Agency. • Support emergent Person-Centric Identity Management constructs through

technology insertion. • Complete modernization efforts for RAILS and FIRST to meet agency and

department needs. • Build Accounts Public to manage public accounts for submitting forms, myE-

Verify and FIRST applications. • Complete modernization efforts for E-Verify and SAVE applications to meet

Department requirements.

Key Priorities (IRNSDD)

• JETS Records II will be a DevSecOps contract that supports the Records portfolio of systems for one base period and two optional periods.

• The new contract will consist of 8 12-person teams with 5 12-person optional-teams.

• Teams will be required to be experts in securely developing mostly open source forward leaning applications in the cloud using Devops and Agile processes.

Records DevSecOps (RDSO) (formerly JETS Records)

TBD 541513 IRNSDD October 31, 2019 Contract Vehicle Dollar Range Small Business Program Contract Status

December 2018 May 2019 – May 2022 Program Manager Name Program Manager Email

Robert Uzel Robert.J.Uzel@uscis.dhs.gov Contracting POC Name Contracting POC Email

Records DevSecOps (RDSO) (formerly JETS Records)

• JETS Biometrics II will be a DevSecOps contract that supports the Biometrics portfolio of systems for one base year and two optional periods.

Records Biometrics DevSecOps (RBD)

(formerly JETS Biometrics II)

TBD 518210 IRNSDD September 14, 2020 Contract Vehicle Dollar Range Small Business Program Contract Status

Dawn Stephens Dawn.M.Stephens@uscis.dhs.gov Contracting POC Name Contracting POC Email

Records Biometrics DevSecOps (RBD) (formerly JETS Biometrics II)

• RFDS will be a DevSecOps contract that supports the Risk & Fraud portfolio of systems for 1 base year and 2 optional years.

• The new contract will consist of 6 12-person teams with 4 12-person optional teams .

Risk & Fraud DevSecOps Services (RFDS)

F2017040300 541511 IRNSDD August 8, 2018 Contract Vehicle Dollar Range Small Business Program Contract Status

GSA Schedule 70 $50,000,000 - $100,000,000 None Recompetition

June 2018 October 2018 – October 2021 Program Manager Name Program Manager Email

Andrea Villalba Andrea.N.Villalba@uscis.dhs.gov Contracting POC Name Contracting POC Email

• RFAD will be a DevSecOps contract that supports text and data analytics for the Risk and Fraud portfolio for 1 base year and 2 optional years.

• The new contract will consist of 2.5 12 person teams plus 2.5 12 person optional teams.

• Teams will be required to be experts in securely developing mostly open source data science and analytics forward leaning applications in the cloud using Devops and Agile processes.

Risk & Fraud Analytics and Modernized DevSecOps Services (RFAD)

F2018041607 541511 IRNSDD New Requirement Contract Vehicle Dollar Range Small Business Program Contract Status

GSA Schedule 70 $50,000,000 - $100,000,000 SB New Requirement

Andrea Villalba Andrea.N.Villalba@uscis.dhs.gov Contracting POC Name Contracting POC Email

• VER Future will be a DevSecOps contract that supports the Verification portfolio of systems for 1 base year and 2 optional years.

• The new contract will consist of 8 12 person teams and 4 12 person optional teams.

• Teams will be required to be experts in securely developing mostly open source forward leaning applications in the cloud using DevOps and Agile processes.

Verifications Future DevSecOps Services (VER Future)

GSA Schedule 70 $50,000,000 - $100,000,000 None New Requirement

June 2018 October 2018 - October 2021 Program Manager Name Program Manager Email

Pablo Juarez Pablo.A.Juarez@uscis.dhs.gov Contracting POC Name Contracting POC Email

VER Future

• RISPD will be a DevSecOps contract that supports the Records and Identity portfolio of systems for 1 base year and 2 optional years.

• The new contract will consist of 3 12-person teams plus 5 12-person optional-teams.

Records & Identity Services Portfolio DevSecOps

(RISPD)

Timothy Murray Timothy.S.Murray@uscis.dhs.gov Contracting POC Name Contracting POC Email

• Accounts Public will be a DevSecOps contract that supports public accounts and identity proofing services for several major USCIS portfolios for 1 base year and 2 optional years..

• The new contract will consist of 2-4 12 person teams plus optional teams (finalized team structure is still being developed).

• Teams will be required to be experts in securely developing mostly open source forward leaning applications in the cloud using Devops and Agile processes as well as Identity Authentication and Authorization processes and NIST governance.

Accounts Public (AP)

TBD 541512 IRNSDD New Requirement Contract Vehicle Dollar Range Small Business Program Contract Status

October 2018 January 2019 - January 2022 Program Manager Name Program Manager Email

Timothy Murray Timothy.S.Murray@uscis.dhs.gov Contracting POC Name Contracting POC Email

Accounts Public

• MDAS II will be a DevSecOps contract that supports the Verification portfolio of systems for 1 base year and 2 optional years.

Modernized DevSecOps & Analytics Svcs II (MDAS II)

TBD 541512 IRNSDD New Requirement Contract Vehicle Dollar Range Small Business Program Contract Status

Christina Prat Christina.M.Prat@uscis.dhs.gov Contracting POC Name Contracting POC Email

MDAS II

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USCIS: Office of Information Technology - 2018 Industry Day · U.S. Citizenship & Immigration...

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