Post on 28-Dec-2015
UNIT OBJECTIVES
• Name the different ROSS application platforms.
• Describe the difference between client hardware, client software and networking requirements.
• Identify the components of the Business Resumption Plan.
• Name five methods of troubleshooting.
ROSS Version 2.15.1 2/9/2014 01-02-ROSSA-EP
UNIT OBJECTIVES
• Identify two means of application support other than the helpdesk.
• Describe how to submit a change request for ROSS.
• Describe what part of ROSS is loaded on the
user’s computer when the application is downloaded.
ROSS Version 2.15.1 2/9/2014 01-03-ROSSA-EP
USER PLATFORMS AND DATA
• Production, Practice and Training.
• Servers hosted at the USDA National Information Technology Center (NITC).
• Data backed up periodically during day and stored in multiple areas.
ROSS Version 2.15.1 2/9/2014 03-04-ROSSA-EP
CLIENT HARDWARE
• Intel (or compatible) Processor I3 or better.
• 4 GB of memory or better.
• Network (802.11 g/n or NIC 10/100/1000).
• 256 MB Video Card or better.
• Hard Drive: 5 GB of Free Space for ROSS install and 100 MB of free space for Internet Explorer Caching.
ROSS Version 2.15.1 2/9/2014 01-05-ROSSA-EP
CLIENT SOFTWARE
• Windows 7 - 32 bit.
• Compatible with Windows XP.
• Internet Explorer Version 8 or 9.(NAP will not work with earlier Versions.)
• NAP - Adobe Flash Player (Version 11 or Greater).
ROSS Version 2.15.1 2/9/2014 01-06-ROSSA-EP
NETWORK CONNECTIVITY(FIREWALLS AND PORTS)
•Agency computer firewalls should already be configured for ROSS.
• Firewalls protect networks from unwanted outside communications and limit access to computers outside a firewall.
•Ports are part of the rules defining a firewall.
• A port number is part of the addressing information.
• ROSS will not communicate with your computer unless the designated ports are open.
• ROSS port numbers depend on which platform you are trying to access.
ROSS Version 2.15.1 2/9/2014 01-07-ROSSA-EP
BUSINESS RESUMPTION PLAN
• Needed when an unplanned event prevents the use of the application.
• Hard drive failure.
• Local network failures.
• ROSS application server failure.
ROSS Version 2.15.1 2/9/2014 01-08-ROSSA-EP
METHODS OF TROUBLESHOOTING
• Can you access the internet?
• Can you access the application from a different computer?
• Can you access the application from a different agency network?
• Can another dispatch office connect to the application?
• Can local Information Resource Management (IRM) personnel help?
ROSS Version 2.15.1 2/9/2014 01-09-ROSSA-EP
APPLICATION SUPPORT
• User Guide.
• Tips and Tricks.
• Quick Reference Cards.
• Helpdesk Phone: (866) 224-7677 (ROSS)
• E-mail: helpdesk@dms.nwcg.gov
ROSS Version 2.15.1 2/9/2014 01-10-ROSSA-EP
REVIEW UNIT OBJECTIVES
• Name the different ROSS application platforms.
• Describe the difference between client hardware, client software and networking requirements.
• Identify the components of the Business Resumption Plan.
• Name five methods of troubleshooting.
- ROSS Version 2.15.1 2/9/2014 01-11-ROSSA-EP
UNIT 1 - INFRASTRUCTURE AND APPLICATION SUPPORT
REVIEW OBJECTIVES
• Identify two means of application support other than the helpdesk.
• Describe how to submit a change request for ROSS.
• Describe what part of ROSS is loaded on the user’s computer when the application is downloaded.
ROSS Version 2.15.1 2/9/2014 03-12-ROSSA-EP