Post on 10-Mar-2018
UNIQUE TELECOMS MEETING
28-29 SEPTEMBER, 2015 – 3 SIMULTANEOUS SESSIONS
30 SEPTEMBER, 2015 – EXCLUSIVE WORKSHOP ONLY FOR OPERATOR
ROYAL TULIP - RIO DE JANEIRO - BRAZIL
Av. Aquarela do Brasil, 75 - Rio de Janeiro/RJ - Brazil
Speakers Confirmed so far:
Igor Sanabria, Revenue Assurance & Procurement Manager, DIGICEL PANAMA
Carlos Baigorri, Superintendente de Competição, ANATEL
Arturo Greco, Convergent Billing Manager, TELECOM PERSONAL PARAGUAY
Javier Postigo Lopez, Gerente de Detección de Fraude, Tgestiona PERU-
TELEFONICA
Sergio Inchausti, Coordinador Customer´s Analytics, CABLEVISIÓN ARGENTINA
Cicero Olivieri, Network Implementation Director, TIM BRASIL
Arthur Skinner Neto, Gerente Geral de Telecomunicações, COMITÊ ORGANIZADOR
DOS JOGOS OLÍMPICOS E PARALÍMPICOS RIO 2016
Isaias Alegria Garcia, Engineering and Operations Manager, MARCATEL MEXICO
Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA
PERU
Leonel Alejandro Aquino Rodas, Gerente de Aseguramiento de Ingresos y Riesgos,
TELEFÓNICA MÓVILES DE GUATEMALA
Guilherme Fernandes Silveira, Consultant Engineer, TELEFONICA VIVO
Tony Poulos, Consulting, WeDo Technologies
Gadi Solotorevsky, CTO, cVidya and Ambassador and Chair of the Revenue
Assurance team, TM FORUM
Rodrigo Tavares, Customer Experience Management Director, MERCADO LIVRE
Luciano Goulart Paz, Customer Experience Director, OI
Jorge Koreeda, Consultor Executivo de Tecnologia, OI
Floriano Paulino da Costa Neto, Superintendente de Garantia de Receita, CLARO
John Gillespie, EVP of Global Sales and Business Development, CVIDYA
Ana Paula Rodrigues Marques de Oliveira, Diretora de Relacionamento com
Cliente, ALGAR TELECOM
Robert Skrok, Solution Architect & Consultant, COMARCH
Ricardo Telles Kalume, Gerente Regional de Operações SP, EMBRATEL
José Ricardo Formagio Bueno, TM Forum Latin America Interest Group Chairman
and TM Forum Latin America Ambassador, TM FORUM
Marcelo Martignago Bailão, Gerente Sênior de Relacionamento com o Mercado e
Operações de Faturamento, CLARO
2015 SPONSORS:
Platinum Sponsor: Gold Sponsor: Silver Sponsor:
Bronze Sponsor: Associate Sponsors:
Sponsor:
Day 1: Monday, 28th September, 2015
08:00 Reception and Welcome Coffee
09:00 Official Conference Openning 09:00 Official Conference Openning 09:00 Official Conference Openning
BSS & OSS SESSION
Session focused on Operations Support Systems and
Business Support Systems. Working with OSS and BSS
always mean to adapt, change, adjust, improve and
upgrade. It means knowing exactly what is going on
from end to end, including all network elements. All
fixed and mobile parts that make up the connected
society. The network must be planned to function in the
best possible way.
CUSTOMER EXPERIENCE MANAGEMENT, BIG
DATA & ANALYTICS SESSION
Session focused on successful initiatives in Customer
Experience in Brazil and Latin America. It will also be
discussed how to monetize the customer experience
through Big Data & Analytics.
REVENUE MANAGEMENT & FRAUD PREVENTION
SESSION
Session focused for those responsible for ensuring
revenue in the operator and responsible for fraud
prevention. It will be addressed new market trends in
Latin America, loss control, recent studies and
practices to prevent fraud, big data, etc. We will have
the participation of speakers from throughout Latin
America, including presentation of TM Forum insights.
09:05 Chairman’s Opening Remarks: Ari Lopes,
Principal Analyst, OVUM (confirmed)
09:05 Chairman’s Opening Remarks: 09:05 Chairman’s Opening Remarks: Tony Poulos,
Consulting, WeDo Technologies (confirmed)
09:10 Opening Panel: How to Meet the Growing Demands of End Users for More Personalized and Innovative Services and Faster Response Times The increasing complexity and scale of telecommunications networks and the also increasing local services demand a lot of those who design, operate and maintain them. OSS simplifies and automates common operational processes, bringing benefits for CAPEX and OPEX, increased customer satisfaction and faster implementation. Learn more about the projects and successful case studies.
09:00 Customer Experience Management and Data
Analytics Best Practices
This presentation will cover an Introduction to how TM
Forum’s members are advancing CEM and data analytics
concepts and best practices by collaborating with
companies from across the digital ecosystem.
- Get introduced to some of the best practices produced
by TM Forum members, including maturity models,
CEM lifecycle model, a suite of over 550 metrics
mapped to every stage of the lifecycle model, an
09:10 Loss Control in Data Services
- Cases related to revenue evasion
- Internal controls and revenue cycle market
Leonel Alejandro Aquino Rodas, Gerente de
Aseguramiento de Ingresos y Riesgos, TELEFÓNICA
MÓVILES DE GUATEMALA (confirmed)
10:00 Can a Dynamic Revenue Assurance Coverage
Strategy Create More Value?
- Revenue assurance coverage in relation to revenue
Ricardo Telles Kalume, Gerente Regional de Operações
SP, EMBRATEL (confirmed)
Cicero Olivieri, Network Implementation Director, TIM
BRASIL (confirmed)
10:00 Prepare BSS for the Internet of Things
10:40 Coffee Break & Exhibition Visit
11:20 Digital Telco Transformation
Jesper Rhode, CMO LATAM, ERICSSON (confirmed)
12:00 Validation Billing & Charging: A Convergent
Solution
12:40 BSS in Front of Challenges of M2M and IoT World Robert Skrok, Solution Architect & Consultant, COMARCH (confirmed)
13:15 Networking Lunch & Exhibition Visit
14:40 How Can You Forecast Future Network Capacity
and Demand to Optimize Network Performance?
15:20 NFV (Virtualized Network Function) and its
Relation to the OSS / BSS
Jonas Santiago, OSS Sales & Architecture, Director,
AMDOCS (confirmed)
16:00 Coffee Break & Exhibition Visit
omnichannel guidebook, an ROI calculator, innovations
in 360 degree view of the customer, data analytics
reference model, 59+ data analytics use cases and much
more
- Hot off the presses – hear key findings from just
released CEM research we have done with our members
as well as recent data analytics research findings
- Gain insight into the future vision of CEM and data
analytics according to TM Forum members, in particular
the impact on the customer with the Internet of Things,
Digital Health, Smart Cities and Data Monetization
José Ricardo Formagio Bueno, TM Forum Latin America
Interest Group Chairman and TM Forum Latin America
Ambassador, TM FORUM (confirmed)
10:00 How to Monetize the Customer Experience
Through Big Data & Analytics
- Using Big Data to work optimize VIP customers?
10:40 Coffee Break & Exhibition Visit
11:20 What Differential are Operators Working on Regarding Customer Service?
12:00 How Does Big Data Produce "Targeted Offering" Following Individual Customer’s Behaviors 12:40 Managing Customer Experience and Improving
Customer Retention
- How to show the ROI for the operator
- Actions and proactive actions
assurance maturity
- Revenue assurance around the world
- Which percentage of company revenue is effectively
covered by RA controls, and how to best allocate the
RA resources in order to get the most return in terms
of reducing risks and preventing revenue leakages?
10:40 Coffee Break & Exhibition Visit
11:20 Digital Biometrics (Implementation Peru) - Main threats telecommunications services - Use of biometrics to combat the informal market Christiams Valle Gomez, Jefe de Prevención de Riesgo Operacional, TELEFONICA PERU (confirmed)
12:00 Margin Assurance: Can you Calculate the Cost
Margin and Revenue by Client?
The telecom industry has been dealing with revenue
assurance for a number of years. Most telcos have
made solid strides in improving financial performance
from short-term revenue assurance efforts, but few
have made the longer-term operational performance
improvement changes to sustain these benefits.
Embedding revenue assurance within your processes
and systems will help your company to remain agile
and competitive, and to build customer loyalty.
12:40 Networking Lunch & Exhibition Visit
16:40 Real Time Charging’ s Cases of Success
17:20 ANATEL's Vision on the Impact of the Revenue
Reducers on the Telecom Business
- Reduced revenue due to the replacement of
traditional services by OTT applications (WhatssApp,
Netflix, etc.)
- Reviewing the traditional telcos regulation
- In general the regulation does not keep pace of
technological innovation - how should the government
appropriate the benefits of new technologies,
overcoming the tensions today?
Carlos Baigorri, Superintendent of Competition, ANATEL
(confirmed)
18:00 Ending of Conference Day 1 with Cocktail
Sponsored by
Rodrigo Tavares, Customer Experience Management
Director, MERCADO LIVRE (confirmed)
13:20 Networking Lunch & Exhibition Visit 14:40 Expectations and Requirements Relation CEM
Tools
Jorge Koreeda, Consultor Executivo de Tecnologia, OI
(confirmed)
15:20 Analytics & Geolocation
16:00 Coffee Break & Exhibition Visit
16:40 From Feedback to data and from data to the
clients
Sergio Inchausti, Coordinador Customer´s Analytics,
CABLEVISIÓN ARGENTINA (confirmed)
17:20 Big Data for the Olympic and Paralympic Games
Arthur Skinner Neto, Gerente Geral de
Telecomunicações, Comitê Organizador dos Jogos
Olímpicos e Paralímpicos Rio 2016 (confirmed)
18:20 Ending of Conference Day 1 with Cocktail
Sponsored by
14:00 IoT – The Opportunity, the Revenue Risks, and
the Role of RA and FM
Gadi Solotorevsky, CTO, cVidya and Ambassador and
Chair of the Revenue Assurance team, TM FORUM
(confirmed)
Raul Azevedo, Director of Product Development,
WeDo Technologies (confirmed)
15:20 The Great Unknown
How can operators leverage big data to prevent future
revenue losses in the a data based world
- The existing and future fraud challenges
- Using DPI (Deep Packet Inspection) to identify fraud
- Sponsored data
- The importance of streaming data
- C²P – Coverage, Cost, Performance
- Building the right architecture
John Gillespie, EVP of Global Sales and Business
Development, CVIDYA (confirmed)
15:55 Coffee Break & Exhibition Visit
16:40 Understating the Bypass and New Modalities
Javier Postigo Lopez, Gerente de Detección de Fraude,
Tgestiona PERU - TELEFONICA (confirmed)
17:20 RA for Enterprise / Wholesale Lines of Business
18:00 Ending of Conference Day 1 with Cocktail
Sponsored by
Day 2: Tuesday, 29th September, 2015
BSS & OSS SESSION
Session focused on Operations Support Systems and
Business Support Systems. Working with OSS and BSS
always mean to adapt, change, adjust, improve and
upgrade. It means knowing exactly what is going on
from end to end, including all network elements. All
fixed and mobile parts that make up the connected
society. The network must be planned to function in the
best possible way.
CUSTOMER EXPERIENCE MANAGEMENT, BIG
DATA & ANALYTICS SESSION
Session focused on successful initiatives in Customer
Experience in Brazil and Latin America. It will also be
discussed how to monetize the customer experience
through Big Data & Analytics.
REVENUE MANAGEMENT & FRAUD PREVENTION
SESSION
Session focused for those responsible for ensuring
revenue in the operator and responsible for fraud
prevention. It will be addressed new market trends in
Latin America, loss control, recent studies and
practices to prevent fraud, big data, etc. We will have
the participation of speakers from throughout Latin
America, including presentation of TM Forum insights.
09:05 Chairman’s Opening Remarks 09:05 Chairman’s Opening Remarks: 09:05 Chairman’s Opening Remarks: Tony Poulos,
Consulting, WeDo Technologies (confirmed)
09:00 Ensuring the Delivery of Invoices in Suitable
Time and Cost
Marcelo Martignago Bailão, Gerente Sênior de
Relacionamento com o Mercado e Operações de
Faturamento, CLARO (confirmed)
09:40 Impact of OSS/ BSS in Customer Loyalty and
Efficiency
10:20 Coffee Break & Exhibition Visit
11:00 Replacement Technology Project of the BSS /
OSS Systems - Telecom Personal Paraguay' s Case
Study
09:00 Management View on Customer Experience and
How It Can Drive Business Performance
- Is CEM in the telecoms industry a worthwhile long-
term investment?
- How is your current performance of CEM delivering to
top management goals?
- How does CEM tie-in with your long-term business
plans?
- Is CEM offering operators a competitive advantage in
the market?
- What expectations do you have for your CEM functions
for the next 3 years?
Guilherme Fernandes Silveira, Consultant Engineer,
TELEFONICA VIVO (confirmed)
09:00 New Revenue Assurance Functions Challenges Facing the Value Added Services and Broadband Floriano Paulino da Costa Neto, Superintendente de Garantia de Receita, CLARO (confirmed) 09:40 Blast impact on LTE and Data Traffic in Revenue Assurance and Risk 10:20 Coffee Break & Exhibition Visit
11:00 IT platforms versus Pricing Model OTT
11:40 Innovations in Fraud & Revenue Assurance
Guy Van der Meeren, Principal Consultant
Arturo Greco, Gerente Billing Convergente, Telecom
Personal Paraguay (confirmed)
11:40 Preparing Your Network for SON Platforms - Benefits for LTE launches using SON platforms
12:20 Delivering Comprehensive End-to-End BSS/OSS
Transformation
- End-to-end BSS/OSS to ensure that its contracting,
supply, invoicing, and service assurance operations can
support the company’s new direction
- The advanced functionality utilizing a single, unified
platform for BSS and OSS will enable and simplify
operations, increase automation, and improve ease of
use. This, in turn, will accelerate the rollout of new
products, reduce CapEx and OpEx, and enhance the
customer experience
13:00 Networking Lunch & Exhibition Visit
14:00 SON - Self-Optimizing Networks e Inovações na
Experiência da Rede
14:40 Efficient Operations, including reduction of
OPEX and Increased Productivity
15:20 NFV and OSS: Implementation and Operating
Cost Reduction
Isaias Alegria Garcia, Engineering and Operations
Manager, MARCATEL MEXICO (confirmed)
09:40 How Big Data Can Help to Identify Customer
Needs
- Anticipating what your customers don’t know!
- How to build innovative opportunities and foresee
future customer patterns
- How can you leverage CRM analytics and predictive
analytics for sales proposals, promotions offerings and
campaign management strategies?
- Taking steps to advance the level of maturity of your
organization’s content creation, delivery, and
measurement activities
10:20 Coffee Break & Exhibition Visit
11:00 Self-Organizing Networks have the Potential to
Rapidly and Simultaneously Transform Network
Economics and Improve Customer Experience
11:40 Monetizing Customer Experience Through Big
Data & Analytics
Ariel Pacilio, Engagement Manager OSS/BSS, ERICSSON
(confirmed)
12:20 Monitoring Communication Channels and
Optimizing Customer Experience
13:00 Networking Lunch & Exhibition Visit
14:30 Improving Customer Care Process Through
Quality of Experience Analytics
Ana Paula Rodrigues Marques de Oliveira, Diretora de
Telecommunications, SIGOS (confirmado)
Paul Lia, Business Development Director – Revenue
Assurance, SIGOS (confirmado)
12:20 Frauds on Data Network Security weakness in cloud-based data - Fraud in ecommerce
13:00 Networking Lunch & Exhibition Visit 14:00 Fraud Prevention Sales for Telecom Products
Igor Sanabria, Revenue Assurance & Procurement
Manager, DIGICEL PANAMA (confirmed)
14:40 Fraud Prevention Associated to Continuous
Auditing
15:20 Big Data and Revenue Management
16:00 Fraud Management and Security – Is There a
Clear Border?
- Models for Cooperation
Relacionamento com Cliente, ALGAR TELECOM
(confirmed)
15:20 Discussing Customer Experience Strategy
- How to ensure your customer expectations are being
met
- Is the customer-centric organisation
- Discussing VoC (voice of customers & value of
customers)
- Outlining how different customer expectations means
different need
Luciano Paz, Customer Experience Director, OI
(confirmado)
16:00 Coffee Break & Exhibition Visit 16:00 Coffee Break & Exhibition Visit
16:30 Sizing up your Data Situation to Transform Your Customer Experience Strategy
- Leveraging big data to create a single source of truth and making customer intelligence accessible throughout the
enterprise
- Transparently handling privacy concerns regarding customer data
- Using conventional data in unconventional ways
17:00 Customer Experience Management Effectiveness is Broader than the CRM
Ensure operators to implement tools and processes to extract, expose and analyze real time data throughout any
customer implementation, so that the customer experience continually improves all the way through the customer
lifecycle. This way, it brings the opportunity to not only improve customer intimacy, but also enhance brand,
loyalty and advocacy, create innovation, and drive opportunities across industries
Daniel Varesio, IT Project Director, GVT (awaiting the final confirmation)
17:30 Closing of the Event
16:30 Group Operations – Best Practices of RA and
FM at the Group Level
17:10 Moving from Voice Based Revenues to Data
Based Revenues - The Revenue Management
Implications
17:40 Terminal, Routes, Origins and Destinations
Blocking Tools
18:00 Closing of the Event