Welcome to the ULCC

Moodle User Group (FE) 28th April 2014, Senate House

Agenda

10.00 - 10.30: Registration

10.30 – 10.40: Welcome

10.40 – 11.15: ULCC Updates:

• Customer Portal

• Customer Portal Q&A

• Upgrades to 2.6

• Feedback from last session

11.15 – 11.45: Customer Showcase

11.45 – 12.15: Service Definitions:

• Present key changes & highlights

• Q&A

12.15 – 12.40: General Q&A

12.40 – 14.00: Lunch & Close

@ULCC #ULCCMUGFE www.ulcc.ac.uk

WELCOME BY

PATRICIA FORREST

www.ulcc.ac.uk @ULCC #ULCCMUGFE

Service Management

Improvement Programme Jacob Crittenden

Customer Portal

Background:

ULCC held a number of Customer Portal requirements workshops with both FE / HE customers back in February 13, the outcome of these being a list of requirements for ULCC to evaluate and consider introducing as part of a staged development process.

Following on from this, ULCC released a light weight Customer Portal as a Beta to a select number of customers in June 13. This proved successful and as a result ULCC released the present version of the Customer Portal to all its (350+)managed services customers earlier this year January 14.

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Customer Portal

Customer Portal – Present release (stage 1)

Provides functionality in the areas of:

• Incident Management - Issue logging and tracking

• Request handling - Request logging and tracking

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Customer Portal On-going development (stage 2) – by Summer 2014

Improve on existing release by;

• Improving the appearance of the portal, making the site more consistent with ULCC public

webpage

• Refining the overall usability and accessibility of the portal

• Bringing across feeds from the ULCC main page such as news and events

• Improving support for mobile and tablet devices.

• Creating a more flexible layout in order to allow ULCC to introduce additional features

@ULCC #ULCCMUGFE www.ulcc.ac.uk

#ULCCMUGFE

Customer Portal

Parallel development and post stage 2 – Autumn 2014 and thereafter… Features being considered on the ULCC Customer Portal roadmap:

• Service Level Reporting

• Service Alerts

• Service Catalogue – Additional services and upgrades

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Upgrades to 2.6

Emily Walker

About Me

• Service Operation & Support Manager

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Overview

• Defining your upgrade path

• What needs to be considered?

• How will ULCC support you?

• Timescales 2014

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Defining your upgrade path

• ULCC moving to GIT managed docroot (2.6.2)

• Currently testing upgrades and plug-ins

• Please keep us informed of your plans over the

summer?

• Decide when to perform your end of year planning

– (before or after the upgrade)

@ULCC #ULCCMUGFE www.ulcc.ac.uk

What needs to be considered

• Review your current implementation, and make any necessary changes to existing infrastructure. Audit and removal of old course / site files

• Identify if there is a need to roll-out a training plan for the new Moodle 2.6 functionality, including management

of any cultural changes required.

@ULCC #ULCCMUGFE www.ulcc.ac.uk

How will ULCC support you? • Access to Moodle 2.6 demo site from 9th April

– Support material and plug-in list will be added to the site

• April 28th – Upgrade schedule begins.

– Email sent with instructions on booking slots with

moodleupgrades@ulcc.ac.uk

– Slots available Mon-Thurs

• August 7th– Upgrade schedule finishes

@ULCC #ULCCMUGFE www.ulcc.ac.uk

How will ULCC support you?

• Same process as last year (read only site)

– step by step guide will be updated on

demo.moodle.ulcc.ac.uk/course/view.php?is=5

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Feedback from last session

Frank Steiner

Customer Showcase

Service Definitions

Dave Kenworthy

Bloom is…

…a software product

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Bloom is…

…a service

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Bloom is…

…a range of services

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Bloom Software is Moodle plus…

…the best 3rd-party/community plugins

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Bloom Software is Moodle plus…

…ULCC’s range of plugin enhancements

@ULCC #ULCCMUGFE www.ulcc.ac.uk

Bloom Software is Moodle plus…

…your plugins

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…a service rather than servers

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…supported to an extent of your choosing

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…able to grow with you

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…based on IT service management best practice

(ITIL)

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…backed by service levels

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…plug and play

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom Service is…

…a balance between flexibility and assurance

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…is composed of distinct and separate services

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…is available to all regardless of size

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…provides enterprise level assurance if required

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…allows for extensive customisation if desired

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…combines with our partners to create an

unparalleled teaching and learning platform

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…will include a suite of professional services

@ULCC #ULCCMUGFE www.ulcc.ac.uk

The Bloom range of services…

…being prepared for delivery to customers by the start

of academic year 2014/15

@ULCC #ULCCMUGFE www.ulcc.ac.uk

THANK YOU

www.ulcc.ac.uk @ULCC #ULCCMUGFE