TRUST AND PARTNERSHIPSDEVELOPING PARTNERSHIPS AND CREATING TRUST

SARAH BROZYNSKI – DIRECTOR OF WORKFORCE DEVELOPMENT

ARKANSAS STATE UNIVERSITY – MOUNTAIN HOME

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

BUILDING TRUST IN BUSINESS PARTNERSHIPS

A FOUNDATION OF TRUST MAKES BOTH EXTERNAL AND INTERNAL PARTNERSHIPS STRONGER

HOW IMPORTANT IS TRUST?

HOW LONG DOES IT TAKE TO BUILD TRUST?

HOW LONG DOES IT TAKE TO BUILD TRUST?

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

WHAT IS TRUST?Honesty

Integrity

Doing what you say

Starting what you finish

Being trustworthy

Being someone I can count on

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

BUILDING TRUST WHAT DO YOU DO IF YOU NEED TO BUILD TRUST QUICKLY AND SUSTAIN IT OVER A LONG PERIOD OF TIME?

WHAT IS TRUST?

HOW DO WE QUICKLY ESTABLISH TRUST?

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

WORKING DEFINITION OF TRUST

“TRUST IS THE LEVEL OF POSITIVE EXPECTATION WE HAVE OF ANOTHER PERSON, WHEN IN A SITUATION

OF RISK.” Andrew Armour’s Benchstone Blog

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

RISK KEY ELEMENT THAT DRIVES EVERYTHING RELATED TO TRUST

THE QUESTION:

TO TRUST OR NOT TO TRUST?

WILLING TO TAKE THE RISK?

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

TWO KINDS OF TRUST PERSONAL TRUST

PERSONAL TRUST

•INTERPERSONAL RELATIONSHIP BETWEEN TWO INDIVIDUALS

•WILLINGNESS TO TRUST THE PERSON WE ARE WORKING WITH

•BUILDS OVER TIME

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

PERSONAL TRUST•ASSESS YOUR HONESTY

•ASSESS YOUR INTEGRITY

•WATCH YOU PROMISE SOMETHING AND THEN YOU DELIVER … OR NOT

•GUAGE YOUR INTENTIONS

•YOUR WILLINGNESS TO GO THE EXTRA MILE TO HELP ME … OR JUST YOURSELF

BASED ON THESE EXPERIENCES, WILLINGNESS TO TRUST YOU EITHER GROWS OR SHRINKS

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

PROBLEM WITH PERSONAL TRUST•CAN’T CREATE IT PROACTIVELY

•CAN’T JUST MAKE IT HAPPEN BECAUSE WE NEED IT OR WANT IT

•IT EVOLVES • SITUATIONALLY• SLOWLY

•TAKES TIME

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

PROBLEM WITH PERSONAL TRUST

REALITY:

IN BUSINESS ENVIRONMENTS, WE DON’T HAVE TIME TO ALLOW TRUST TO DEVELOP AT LEISURELY PACE

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

ACTIVITY – WHAT CAN YOU DO TO DEVELOP TRUST?

YOU NEED TO BE “IN THE FIELD”

WHERE ARE YOUR PARTNERS?

WHAT ARE THEIR NEEDS?

REACH OUT TO YOUR PARTNERS

YOU NEED TO BE CONSISTENT AND VISIBLE

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

TWO KINDS OF TRUST PRODUCT/PROCEDURAL TRUST

TRUST IS IN THE PROCESS – NOT IN THE INDIVIDUAL

EX: WAGE CERTIFICATE

TRUST IS PLACED IN THE PROCEDURE OF GETTING A WAGE CERTIFICATE

CREATE A SUSTAINABLE FOUNDATION UPON WHICH ORGANIZATIONAL TRUST AND EVENTUALY PERSONAL TRUST CAN BE BUILT

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

DIMENSIONS OF TRUST - ABILITY ABILITY

•SKILLS, COMPETENCIES, AND CHARACERISTICS THAT ENABLE A PERSON TO PERFORM A TASK

•CAN YOU DO WHAT YOU WILL DO?

•DO YOU HAVE A TRACK RECORD OF PERFORMANCE WITHIN THE REQUIRED AREA?

•WHAT EVIDENCE SUPPORTS YOUR CLAIM TO COMPETNECY AND ABILITY?

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

DIMENSIONS OF TRUST – GOOD WILL

Good Will

Implies you truly care about the other side of the partnership

Do you understand the other’s situation?

Do you hold the other’s interests?

Are the actions you will take in the best interest of the other?

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

DIMENSIONS OF TRUST - INTEGRITY

ADHERENCE TO A SET OF PRINCIPLES

•HAVE TO COMMUNICATE YOUR PRINCIPLES

•WHAT WILL MOTIVATE OR GUIDE YOUR PERFORMANCE?

•ARE YOU ABLE TO EXPRESS YOUR PERFORMANCE PRINCIPLES

•CAN YOU STATE WHAT YOU WOULDN’T DO BECAUSE YOUR FIND THEM WRONG ON PRINCIPLE?

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

BUILDING TRUST IN PARTNERING RELATIONSHIPS•ALIGNMENT OF OBJECTIVES AND INTERESTS

•IDENTIFICATION OF ISSUES AND CHALLENGES

•ISSUE RESOLUTION AND DECISION MAKING

•REGULAR REVIEW OF THE RELATIONSHIP

ASUMH ARKANSAS STATE UNIVERSITY - MOUNTAIN HOME

THE DECISION TO TRUST MAKE THE DECISION TO TRUST