Travis HollandHolland Thomas & Associates

Outreach Safety: Managing the Safety Challengesof Aggression and Violence

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Number of incidents of aggression and/or violence during the last 30 days?

Aged Care?

Disability?

Family & Youth?

Mental Health?

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Family & Youth

Disabilit

y

Mental Health

Aged Care

2.41.9

1.5

0.7

Number of incidents during last 30 days

Aged CareDisabilityFamily & YouthMental Health

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What percentage of the time were these people the source of the aggression or violence?

Client Colleague Family member Neighbour Random member of the public Worker from another organisation Visitor

86%

6% 3% 3% 2% 1%

Source of the aggression or violence

ClientColleagueFamily memberNeighbourOther WorkerRandom publicVisitor

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Bullying / Harassm

ent / Verbal A

buse

Threats / Threatening Behaviour

Damage to Property

Sexual Harassm

ent

Assault

TheftLock In

56%

21%9% 6% 5% 2% 1%

How many times did incidents involve the following?

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1 in 3 respondents experienced some form of Bullying / Harassment / Verbal Abuse during the last 30 days

FAST FACT … 1

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57% of the incidents involving aggression and/or violence during the last 30 days resulted in the worker suffering a Psychological Injury

FAST FACT … 2The next largest category was 25% of incidents resulting in the worker suffering a Cut, Scratch, Bite or Bruising

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Just 3% think the number of incidents will decrease in a few years time

FAST FACT … 3

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44% felt Very Well Prepared to manage their safety in the future

FAST FACT … 4

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90% feel it is Very Important or Important to receive training

FAST FACT … 5

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36% have not received appropriate training within the last 2 years

FAST FACT … 6

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5% of respondents lost 1 or more days managing one incident during the last 30 days, not including time off work

FAST FACT … 7

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What was the assistance that is valued the most following an incident?

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Reported Incidents Actual Incidents

NATURE OF INCIDENTS

NU

MBE

R O

F IN

CID

ENTS

Reported Incidents Actual Incidents

NATURE OF INCIDENTS

NU

MBE

R O

F IN

CID

ENTS

Reported Incidents Actual Incidents

NATURE OF INCIDENTS

NU

MBE

R O

F IN

CID

ENTS

Reported Incidents Actual Incidents

NATURE OF INCIDENTS

NU

MBE

R O

F IN

CID

ENTS

Repo

rting

of I

ncid

ents

No

Repo

rt

Repo

rt –

No

Actio

n

Man

aged

Inte

rnal

ly

Wor

kCov

er C

laim

33%

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Risk: Occupational Violence

100 Employees1 Serious Incident

$100,000 +~~

CLAIMS COST

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Proactively manage challenges

Reduce no. & severity of incidents

Decrease costs

Increase productivity

Improve employee retention

Enhance wellbeing

Outcomes

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Legal And Moral Framework

THE LAW– Duty of Care– Self Defence

ORGANISATIONAL POLICY

COMMUNITY EXPECTATIONS

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SELF DEFENCEA person may use force that is not excessive or extreme to take and maintain control of the situation where they are justified in the circumstances and there is no other reasonable option.

Legal And Moral Framework

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E

Medical Emergency Plan

C

Emergency Response Plan

Communication Plan

Contingency Plans

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You visit Mike for the first time to provide support. Mike, who has a dual diagnosis, begins pacing up and down the corridor and is becoming upset and angry. At one time he stands close behind you while you are seated at the table.Mike begins to mutter things under his breath and you are sensing that he is becoming more agitated.Mike then walks to the front door and locks it, before returning to his seat and proceeding to make threatening gestures towards you.

Case Study

Warning Signs

Triggers

Impairments

The Aggressor

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Withdrawing

When and why?

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Why not?

Physical Evasion

Adrenaline dump

How can you be attacked?

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anon

“To rise to the occasion is

the exception.

To fall to the level of your

training is the rule.”

Self-Care

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• Rate of Occupational Violence

• Incident Reporting

IMPACT OF EFFECTIVE TRAINING

• Wellbeing

• Costswww.hollandthomas.com.au

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e: info@hollandthomas.com.au

t: 1800 18 83 45