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trainingtodaycciwa january/march2011 1
In this edition:
BUSINESS PLANNINGTrain to gain and retain
www.ccibusinesstraining.com january — march 2011
training today
CCI’s Business Training Directory www.ccibusinesstraining.com
Your essential training and
development resource
Better people Better teams
Better business
33 NEW COURSES
2 trainingtodaycciwa january/march2011
What’s inside ...
Welcome to the first edition of Training Today, the new industry-responsive training and development directory from CCI Business Training Services.
Training Today was created to address the need for a
dynamic directory that doesn’t remain static, but enables new
courses to be developed and refined on a regular basis to
ensure relevancy to industry.
Every two months, Training Today will be published and
distributed to thousands of CCI clients to ensure you are kept
up-to-date with the various courses being offered by CCI.
Backed by the CCI’s unparalleled knowledge and expertise,
our training contains the most up-to-date information, industry
best practices and tangible outcomes to support your business
challenges and growth.
We deliver training programs for individuals and teams, from
shop floor through to senior management. Our extensive range of
courses includes employee relations, health, safety, environment,
frontline management and supervision and international trade.
WelcomeOur highly experienced and respected trainers also work with
businesses to develop customised training plans, with workplace
specific courses delivered on-site or at CCI’s premises.
We will continue to adapt to industry needs and innovate in
the delivery of up-to-date pertinent courses.
Please enjoy Training Today and we look forward to bringing
you many more editions packed with training and development
opportunities to meet the learning needs of you and your staff.
Jacqueline DoddManagerBusiness Training Services
Feature: Train to gain and retain: isyourbusinesspreparedforfutureconditions? 3
Human Resources and Employee Relations Keepupwiththechanginglegislativenatureoftheworkenvironment 4
Supervision and Frontline Management Acquiretherelevantknowledge,skillsandattitudetodemonstrateeffectiveworkplaceleadership 6
Health, Safety and Environment Raiseawarenessandeducateyouremployeesonawiderangeofissues 8
Personal Development and Professional Skills Attainknowledgeforbothpersonaldevelopmentandcareeradvancement 10
International Trade Developyourskillsininternationaltrademanagement 12
Equal Employment Opportunity Customisedworkplacetrainingtomeetspecificchallengesandneeds 13
trainingtodaycciwa january/march2011 3
Train to gain and retain: is your business prepared for future conditions?
Western Australia has experienced close to a decade of extraordinary growth with no end in sight to the demand for the State’s raw materials. The current period of prosperity, fed by booming markets for iron ore and petroleum products, is evident across almost all industry sectors.
Many business owners and managers feel protected by
this ‘cloak of invincibility’, allowing them to confidently weather
the current economic climate. However this apparent boom is
throwing some unexpected challenges our way.
The forecastFormer WA Technology and Industry Advisory Council
(WATIAC) Chairman Prof Michael V. Henderson believes
the global financial crisis’s impact on demand for the State’s
commodities is only short term and that WA will experience a
high demand for labour well into this century.
WATIAC’s Managing Western Australia’s Economic
Expansion (2009) report predicts demand for labour will
significantly outpace the State’s ability to supply workers and that
WA would be short 224,000 workers by 2016.
It also warned business managers to expect a dramatic
increase in demand for housing, utilities, infrastructure, social
services and training.
Workforce development planningCCI has represented your business interests during early
development of the State Government’s initiative, Skilling WA: A
workforce development plan for Western Australia. This project
prioritises employee attraction and retention, and reforming the
State’s training system to better meet local industry and business
needs.
“Theseshareddriversalertusthatadaptabilityandskillsinleadership,businessplanningandriskmanagementarecriticaltosuccessfulbusinessesofthefuture.”
This year the State’s network of industry training councils
have been reviewing global and local industry trends, and
interpreting key business data to guide future workforce
development initiatives.
FutureNow Industry Training Council CEO Mal Gammon
told Training Today their findings have already highlighted a need
for widespread skills integration, particularly for people with
Information and Communications Technology (ICT), creative and
business capabilities.
“These shared drivers alert us that adaptability and skills in
leadership, business planning and risk management are critical
to successful businesses of the future,” he said.
“Earlier this year Innovation and Business Skills Australia
(IBSA) released its Environmental Scan (2010) which listed the
volatile global economy and widespread business pressures as
significant challenges across all industry sectors.”
Mal said the 2010 E-scan identified four skills critical to future
success:
• business management
• negotiation / collaboration
• licensing
• marketing / commercialisation
So what does this mean for you?The key underlying factor is that WA’s skills needs are
largely determined by cyclical industries. This presents specific
challenges in planning ahead and ensuring you’re ready to deliver
the right training mix when needed.
Businesses are already experiencing flow-on impacts from
rapid developments in new technology for example. Demand for
technology skills has leaped to prominence with the roll-out of
the National Broadband Network but this is due for completion in
2018.
The take-home message here is that many new jobs will be
created in occupations requiring flexible, vocational education
and training rather than a university qualification.
CCI trainingCCI Business Training Services has earned a reputation for
providing industry-driven, quality training for organisations of all
sizes throughout WA. With a wealth of experience and a team of
highly qualified professionals, CCI is well positioned to help you
navigate these waters and plan for the year ahead.
This edition of Training Today reveals 33 new courses which
CCI will deliver in 2011 and a selection of courses worth a closer
look has been flagged for easy reference under the In Focus
heading.
The outlook is fine for 2011 and CCI will help you prepare for
changing conditions by ensuring training stays on your radar.
4 trainingtodaycciwa january/march2011
Human Resources and Employee RelationsManagingyourhumanresourceseffectivelyiscriticaltosustainingaproductiveworkplace.Inasmallerorganisationyou’llneedtokeepuptospeedacrossawiderangeofproceduresandrequirements,whilealargeenterprisemightexpectdetailedknowledgeofspecificbusinessfunctions.
Gaintheskills,knowledgeandtheapproachtomanage your workforce for better productivity.
Human Resources and Employee Relations Ja
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EmploymentLawFundamentals 10 12 18 30 1 490 620
EmploymentLawforPayrollProfessionals 18 24 9 1 490 620
UnderstandingYourAwardsandAgreements
3 12 12 10 1 470 590
AdvancedRecruitmentandInterviewing 3 25 31 1 490 620
HowtoConductaGoodCounsellingandDisciplineMeeting
20 29 25 1/2 385 435
TerminationofEmployment:GettingitRight 19 28 24 1 490 620
AManager’sGuidetoDiscipliningandTerminatingEmployees
7 28 8 28 1/2 385 435
ContractsofEmployment:GettingitRight
2 19 23 18 1/2 385 435
ManagingSickLeaveintheWorkplace 25 22 7 1 490 620
WorkplaceInvestigations 31 19 5 1/2 385 435
AvoidingAdverseActionClaims 17 29 1 24 1/2 385 435
UnderstandingtheNationalEmploymentStandards
7 31 1/2 385 435
UnderstandingEnterpriseAgreementsUndertheFairWorkAct
28 26 1 490 620
NegotiatingEnterpriseAgreements 29 27 1/2 325 375
IntroductiontotheFairWorkAct 11 19 27 1 490 620
IntroductiontoEmployeeEntitlementsforSmallBusiness
26 6 28 1/2 325 375
IntroductiontoTerminationofEmploymentforSmallBusiness
13 4 18 1/2 325 375
EffectiveHRPolicies(Draft,ImplementandEnforce)
21 15 15 9 1/2 385 435
ManagingSocialMediaintheWorkplace
20 29 1/2 385 435
WorkplaceRelationsCompliancefortheHRManager
4 17 23 1 635 750
NewCourse
trainingtodaycciwa january/march2011 5
In Focus
Advanced Recruitment and Interviewing
If you are looking to get more out of your recruitment process and are seeking structure in the way you attract and select candidates, then this course is for you.
Whetheryouarelookingtoimplementorganisationalchange,enhanceworkforcediversity,improveinnovation,oryousimplywanttoattractabetterqualityofcandidate,thekeytoachievingsuchorganisationalgoalsbeginswithanappropriaterecruitmentstrategy.Thisprogramwillequipyouwiththetoolstodevelopandimplementrecruitmentstrategiesalignedwithdesiredorganisationaloutcomes.Thecoursealsoconsidersmechanismstoassessstrategyeffectiveness.
Effective HR Policies(Draft, Implement and Enforce)
This workshop is designed to provide HR and other managers with the necessary skills, techniques and tools to develop and implement HR policies that are relevant, clear and effective in their organisations.
HRpoliciesprovidefundamentalorganisationalrulesandguidelinesrelatingtothepracticesandbehaviourofthepeopleintheorganisation.
ParticipantswillbeguidedthroughthefundamentalsofHRpolicydevelopmentandimplementation,aswellasunderstandingthewiderangeofHRpoliciesthatshouldbeconsideredwhendevelopingapolicymanualfortheirworkplaces,includingpoliciesrelatingtolegislativerequirementsandbestpracticepeoplemanagement.
Avoiding Adverse Action Claims
This program equips business owners, managers and human resource professionals of National System Employers with an understanding of the general protections section of the Fair Work Act and how to minimise the risk of claims for adverse action.
UndertheFair Work Act 2009,whenaclaimforadverseactionismade,theemployermustprovetheyhavenotbrokenthelaw.
Thiscoursewillimpacthowyoumakedecisionsrelatingtoemployees,andhowyoucommunicateanddocumentyourdecisionstominimiserisk.
Human Resources and Employee Relations
Workplace Relations Compliance for the HR Manager
This program is designed to give a comprehensive consideration of the key sections of the Fair Work Act 2009, along with strategies to assist in compliance.
AHRManagertakesonmanykeyroleswithinanorganisation.Oneoftheseisresponsibilityforensuringtheorganisationcomplieswithworkplacerelationslaws.Compliancemitigatestheriskoffinesandpayoutsforcompensation,andalsolessensthelikelihoodofpoormediaattentionandemployeemistrust.Unfortunately,workplacerelationslawsarecomplicatedandconstantlychanging.Inmanycases,itisnotuntilasuccessfulclaimismadethatnon-compliancecomestolight.
Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com
6 trainingtodaycciwa january/march2011
Supervision and Frontline ManagementWitharangeofflexibleunitstochooseacrossmanyindustrysectors,youcantargetyourtrainingtotheareasyouneedthemosttodevelopaneffective,functioningandperformance-focusedteam.
Gaintheskills,theknowledge,theapproachandthequalificationstobecome an A1 leader at work.
Supervision and Frontline Management Ja
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IntroductiontoSupervision-Part1 8-9 21-22 9-10 20-21 5-6 8-9 13-14 4-5 3-4 2 840 960
IntroductiontoSupervision-Part2 1-2 18-19 23-24 27-28 25-26 17-18 20-21 18-19 15-16 2 840 960
BudgetingandPlanning 17 24 13 20 1 550 645
HowtoBuildaBusinessCase 16 12 24 17 1 550 645
FinanceforNon-FinanceManagers 19-20 13-14 17-18 26-27 2 995 1250
ManagingSuccessfulPrograms-FoundationTraining
12-14 8-10 3 1885 2085
ManagingSuccessfulPrograms-PractitionerTraining
15&18 11&14 2 1175 1295
ManagingSuccessfulPrograms-FoundationandPractitionerTrainingPackage
12-18 8-14 5 2690 2940
LeadinginaTeamEnvironment 31-1 9-10 5-6 2 880 960
AligningPeopleandPerformance 14-15 14-15 11-12 2 880 960
MaintainingYourCustomerRelationships
10 7 10 1 490 620
QualityOutcomes 6 10 1 1 490 620
Recrutiment,SelectionandInduction(Howtomeetyouroperationalrequirements)
14 9 24 1 490 620
ManagingDifficultCustomers 11 8 5 30 1 350 425
CertificateIVinFrontlineManagementstarts
31starts9 starts5 5 3,650 4,220
DiplomaofManagementstarts
31starts9 starts5 7 3,780 4,560
NewCourse
NationallyRecognisedTraining
trainingtodaycciwa january/march2011 7
In Focus
Leading in a Team Environment
This program is designed for team leaders, supervisors or managers who are currently leading a team or will be required to provide leadership and guidance to others in the future.
Itisparticularlyappropriateforthosewithoperationalortechnicalbackgroundswhoarenewtomanagingothersandhavearesponsibilityfortheperformanceofateamanditsoutcomes.
Today’sbusinessesarerecognisingthateffectiveworkplaceleadershipwithateam-basedapproachiscriticaltofuturesuccess.
Leadership,communicationandorganisationalskillsareallessentialcomponentsofsuccessfulbusinessmanagement.
Managing Successful Programs
This course is designed for anyone seeking to understand the MSP® methodology, the processes needed to achieve measurable benefits from organisational change, and how it supports implementation of strategic objectives.
Thiscoursehasbeendesignedtogivedelegatesanappreciationandunderstandingoftheninegovernancethemes,sixprocessesandtheprinciplesthatmakeuptheOGCManagingSuccessfulPrograms(MSP)method.
ThecourseaimstogivedelegatesenoughknowledgeandpracticetounderstandtheapplicationofMSP,andpreparefortheMSPFoundationCertificationexam.
Aligning People and Performance
This program is designed for team leaders, supervisors or managers currently supervising others or who will be required to plan and implement workforce strategies to achieve organisational goals and objectives.
Itisparticularlyappropriateforthosewithoperationalortechnicalbackgroundswhoarenewtomanagingothers.
Havingtherightpeopleintherightjobs,anddoingtherightthingsattherighttimetomeetoperationalrequirements,arekeystoachievingbusinessoutcomes.
Thiscourseaimstoequipparticipantswiththeskillstodevelopandmonitortheimplementationofoperationalplans,includingtheestablishmentofeffectiveperformancemanagementprocessesandpracticestoalignindividualsandteams.
Supervision and Frontline Management
How to Build a Business Case
This interactive workshop will help you gain the skills to develop a business case in line with stakeholder expectations, use financial techniques to demonstrate benefits and costs, and present key elements for approval.
Youwilllearntechniquestohelpensurekeydecisionmakersinyourorganisationunderstandyourbusinesscase,potentialbenefitsandanyriskmitigationstrategies.
Youwillgetanopportunitytodevelopandpracticepresentingyourownbusinesscaseorchangeproposal,andimproveyourchancesofsecuringapproval.
Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com
8 trainingtodaycciwa january/march2011
Health, Safety and EnvironmentEffectivelyandsafelymanagingyourworkforcecanbeabitofaminefieldsoyou’llneedtoworksmarttostayontopofyourresponsibilities.Havingawellequipped‘toolbox’ofprovenstrategiesandplanningmethodswillhelpyoustayaheadofmarkettrends,achieveyourgoalsandmeetyourorganisationalobjectives.
Gaintheskills,theknowledge,theapproachandthequalificationstostay ahead of the game at work.
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IntroductiontoOccupationalSafetyandHealth
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ManagingOccupationalSafetyandHealth 7-9 18-20 27-29 14-16 28-30 3 990 1,150
SafetyRepresentatives'Training 17-21 21-25 28-1 11-15 2-6 20-24 25-29 22-26 5-9 10-14 21-25 5-9 5 1,050 1,200
SafetyRepresentatives'Refresher 28 10 4 1 490 620
RoleoftheSafetyCommittee 8 11 10 1 490 620
OccupationalSafetyandHealthLegislation 11 12 1 490 620
ManualHandling 10 16 12 6 1/2 385 435
JobSafetyAnalysis,RiskAssessmentandAccidentInvestigation
4 15 2 1 490 620
OSHConsultationandDisputeResolution
31 5 25 7 1/2 385 435
SafetyEssentialsTrainingforSmallBusiness
9 30 1 1/2 385 435
Workers’CompensationEssentialsforSmallBusiness
16 23 2 1/2 385 435
DevelopingandImplementinganOSHManagementSystem
28-2 13-15 19-21 14-16 3 1,500 1,700
UnderstandingtheImpactofHarmonisedOSHLaws
4 2 14 13 1/2 385 435
WorkingSafelywithHazardousSubstancesintheWorkplace
10 13 10 1 490 620
DevelopingandRunningEffectiveSafetyInductions
21 11 14 1/2 385 435
HowtoEffectivelyEnforceSafetyPoliciesintheWorkplace
11 1 16 21 1/2 385 435
ExecutiveBoardroomBriefing-OSHHarmonisation
23 20 23 2hrs 350 425
Workers’Compensation:HowtoMaximiseControlandMinimiseCost
17-18 7-8 17-18 2 880 960
EffectiveOSHConsultationandDisputeResolution
31 5 25 7 1/2 385 435
NewCourse
trainingtodaycciwa january/march2011 9
In Focus
OSH Consultation and Dispute Resolution
This course will benefit business managers, supervisors, team leaders, safety and operational staff who need to understand consultation processes at work.
Employersareobligedtoinvolveandconsulttheirworkforcesafetyandhealthrepresentativesontheseissuesintheworkplace.
Thiscourseprovidesdetailsofthelegalprovisionsrelatedtoconsultation,disputeresolutionandprovisionalimprovementnotices.
Italsocoversthepracticalaspectsofimplementingrobustconsultation,issueresolutionandsafetyandhealthrepresentativefunctionsinyourworkplace.
Manual Handling
This course is designed for employees involved in manual tasks, employers, managers, line supervisors, health and safety representatives, or those responsible for OSH in the workplace.
Thiscourseisalsorecommendedason-sitetrainingandcanbecustomisedtoyourparticularmanualhandlinghazards.
Aproperlytrainedworkforceisanassettoanyemployer,andcorrectmanualhandlingintheworkplacewillhelpreduceinjuries.
Manualhandlingtrainingisavitalpartofasafesystemofworkandamustforanyemployerwhoseworkforcereliesonit.Thiscoursewillprovideyouwithanunderstandingofthe‘dosanddon’ts’involvedwithmanualhandlingintheworkplace.
Health, Safety and Environment
Introduction to Occupational Safety and Health
This course is suitable for all employees and is a recommended prerequisite course for the three-day Managing OSH course.
Regardlessofindustrysectororsize,allbusinessesarerequiredtocomplywitharangeofworkplacesafetyrequirements.
Thisprogramwillhelpyoudevelopanunderstandingofcurrentlegislationandtherequirementsforhazardidentificationandcontrol.
Theprinciplesofriskassessmentandtheessentialelementsofasafetymanagementplanaredevelopedinapractical,skills-orientedmanner.
Managing Occupational Safety and Health
This course will benefit managers, supervisors and any employees who may be considered for future leadership roles in your organisation.
Managersandsupervisorsarekeypersonnelineveryworkplace–theyneedarangeofskillstoeffectivelymanagesafetyintheworkplace.
Thisprogramcoverstheknowledgeandskillsneededtoeffectivelyimplementandsuperviseaworkplaceriskmanagementprogram.
Skillsaredevelopedviapractical,interactiveactivitiesthatrelatetoactualworkplacesituations.
Note: Introduction to OSH (single day) is strongly recommended as a prerequisite for this course.
Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com
10 trainingtodaycciwa january/march2011
Personal Development and Professional SkillsOpenyoureyestonewskillsandknowledgethatwillhelpyoutakechargeofyourpersonalandprofessionalpriorities.Whetheryouwanttoidentifyopportunitiesforimprovement,manageyourworkhabitsbetterorsetyourowngoals,plansandperformancetargets,CCIhasarangeofcoursestohelpyoumaintainanddevelopyourprofessionaldirection.
Gaintheskills,theknowledge,theapproachandthequalificationstoset a course for your future.
Personal Development and Professional Skills Ja
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TelephoneTechniques 10 20 8 1 470 620
SellingandMarketing-TheEssentials 20 1 3 1 470 620
EffectiveBusinessWritingSkills 17 11 12 1 470 620
SpeakingfromStrength 31 4 9 15 8 1 470 620
9StepstoGreatPresentations 1 5 10 16 9 1 470 620
EffectiveMinuteTaking 18 6 26 22 1/2 325 375
IntroductiontoAccounting 9 6 9 5 1 550 645
IntroductiontoProjectManagement 28 21 1 16 1 550 645
BusinessEtiquette 9 1 11 1 470 620
AssertivenessintheWorkplace 7 8 2 10 6 1 470 620
CommunicatingforSuccess 11 3 12 12 1 470 620
DealingWithDifficultPeople 19 29 16 15 24 1 470 620
ConflictResolution 30 4 7 1 470 620
TimeandStressManagement 14 19 13 8 7 1 470 620
CoreSkillsfortheFrontline 2 16 20 26 1/2 350 425
EffectiveInfluencingSkills 18 13 14 21 1 470 620
Prince2ProjectMethod–FoundationTraining
15-17 5-7 28-30 13-15 15-17 3 1,779 1,979
Prince2ProjectMethod–PractitionerTraining
18-21 8-11 1-4 16-19 18-19 2 1,175 1,295
Prince2ProjectMethod–FoundationandPractitionerTrainingPackage
15-21 5-11 28-4 13-19 15-19 5 2,595 2,845
NewCourse
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In Focus
Introduction to Accounting
This course is designed for organisational support staff with no formal accounting background who need to develop a stronger understanding of accounting tools and concepts to be more effective in their work.
Ifyouareresponsibleformaintainingaccountingrecordsbuthavenoformaltraininginbookkeepingoraccounting,thisworkshop-stylecoursewillhelpyoudevelopabasicunderstandingofkeyaccountingconceptsandterminology.
Theprogramintroducesbasiccontrolstoenableyoutosupportyourorganisationinmaintainingreliableaccountingrecords.
Core Skills for the Frontline
Aimed at personal assistants, secretaries and any staff working in sales, customer service, reception and other frontline areas, this course covers the core skills needed to succeed in their role.
Frontlinepersonnelareinessencethekeytothesuccessofanyorganisation.Whenpeoplecontactyourorganisations,eitherbytelephoneorinperson,itisimportantyourfrontlinepersonnelprojecttherightimage.
Thisworkshopwillpresentthekeyelementsneededforindividualstobecomemoreconfidentinthisareasotheycanhandleclientsinamoreprofessionalmanner.
Personal Development and Professional Skills
Selling and Marketing – The Essentials
This workshop is designed for anyone aiming to improve and polish their ability to sell and market products or services.
Enhancingtheprofessionalismofyoursalesandmarketingstaffisintegraltoestablishingaconsistentsalesrecord.
Bycommunicatingclearlyandprovidingexcellentcustomerservice,yourstaffwillbebetterequippedtogrowyourbusiness.
Thisworkshopwillimproveindividual’sabilitytorecogniseandexceedtheneedsofclients/customersbydevelopingessentialcommunicationskills,buildingpublicrelationsknowledge,andeffectivelysellingproductsandservices.
Effective Influencing Skills
This course has proven highly effective for anyone looking to improve their interpersonal communication skills and influence others more effectively.
Managers,supervisorsandteamleadersmustbeabletopresenttheirparticularpointofvieworexpressanopiniononissueswithoutresortingtoemotionaloutburstsorverbalbouts.
Thiscourseisdesignedforpeoplewantingtolearnpeacefulandnon-aggressivewaysofpersuadingotherstoacceptyourlineofthinking.
Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com
12 trainingtodaycciwa january/march2011
International TradeGlobaloperationsaremorecommontodaythaneverbeforeandhavingtherightmixofstrategicplanning,regulatoryknowledgeandmanagementskillsareessentialtomaintaincomplianceandpeakefficiency.Havingahandleonthedetailswhilekeepingabig-pictureperspectivewillgiveyoutheconfidencetoanalyseinformation,assesssituationsanduseyourjudgementinarangeofcontexts.
Gaintheskills,theknowledge,theapproachandthequalificationstoput your international gateway on the map.
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ExportProcedures 21-22 22-23 19-20 2 880 960
ImportProcedures 17-18 14-15 2 880 960
InternationalTradeLawandIntellectualProperty
14 18 17 1 490 620
DocumentaryCredits 18 17 29 1 490 620
Documentary Credits
Whether you’re new to international trade or wanting to streamline your finance and operational procedures, this workshop offers great benefits to both importers and exporters alike.
DocumentaryCreditsplayanimportantroleinsuccessfulexport/importtransactions.
ThisispresentedinaconciseformatandprovidescurrentfactsandadviceforusingDocumentaryCredits(lettersofcredit)asapaymentmethodinyourexportorimporttransactions.
Export Procedures
People from all walks of industry attend AIEx export courses. Whether you are considering export options for your organisation or upgrading your industry skills in export, you will greatly benefit from the expert trainers in this course.
Experiencedindustryandgovernmentpresentersdeliversessionsoncurrentprocessesandproceduresoperatingintheirsector.
Youwillgainthemostup-to-dateexportinformationavailableinthisvaluablecoursetohelpyoubecomewellversedinexportprocedures.
International Trade
Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com
CCI - Australian Institute of Export Alliance
CCI is partnering with the Australian Institute of Export to provide business professionals in Western Australia with quality international trade programs. These practical programs will assist you and your team to develop your skills in international trade management, covering both exporting and importing procedures as well as documentation, finance and payments.
trainingtodaycciwa january/march2011 13
Stop discrimination and harrasment in your workplaceSexual harassment, discrimination, workplace bullying and other equal opportunity issues in the workplace can be very costly for you business.
Employers face the prospect of substantial fines and can be
ordered to pay large sums in compensation to employees if laws
are breached.
Does your business mitigate risks by ensuring managers
and staff are aware of obligations and respond
appropriately to issues?
Are your policies and procedures compliant with
legislation and free from discrimination?
Are you aware of the new “General Protections”
obligations imposed on employers under the Fair Work
Act 2009?
Customised Workplace Training
CCI’s expert employee relations staff can assist your business by training managers and staff in their obligations and reviewing your policies for legislative compliance.
A CCI expert can come to your business, making it easier for staff and minimising the time and cost impacts of training on your business.
CCI understands that every business faces its own unique
challenges and issues, and there are times when the traditional
one-size approach to training is both impractical and unrealistic.
A customised EEO training solution can assist to:
• reduce the risk of discrimination, harassment and
bullying
• achieve a fair and respectful workplace
• raise awareness of what constitutes discrimination and
harassment.
Customised courses and workshops offer an affordable and
flexible option for all businesses.
For further information on a tailored EEO course delivered in
your workplace, or any other customised training requirements
your business may have, contact CCI Business Training Services
on 9365 7500 or email training@cciwa.com.
Better people
Better teams
Better business
14 trainingtodaycciwa january/march2011
Our TeamSarita is an experienced Employee Relations Trainer
who has delivered a range of different training
sessions for various organisations. Training session
topics include termination of employment, interpreting
awards and agreements and equal opportunity
issues. Sarita has experience in human resources,
payroll and recruitment in the construction and
finance industries.
Jan has over 20 years experience working in
fields of supervisor and leadership development.
Her experience includes periods where she has
undertaken a variety of management roles herself
to ensure that her training is reinforced by the
creditability of experience. Her experience crosses
the public, private and not-for-profit sectors.
Sarita Lovett Jan O’Halloran
Ole is a highly experienced, motivated Human
Development Consultant and Facilitator with a proven
record of successful submission writing, innovative
learning resources, facilitation of effective industry skills
training and executive development programs. Ole is
also a published author including the 7MasterKeys™
series of publications — a planning tool for complete
training/assessment program resources.
Laura is a Chartered Accountant with 15 years
experience in audit and financial reporting and
has worked with a range of industries. She has
gained invaluable experience in fostering teamwork,
encouraging innovation and process improvement,
and inspiring personal responsibility and job
ownership. In her training she supports text book
samples with real business scenarios.
Ole Martinson Laura Wheeler
Mark is an OSH Training Consultant in the Safety
and Risk Services team which covers services
to employers in areas such as workplace safety,
workers’ compensation, business continuity and the
development and implementation of safety systems.
Mark has a strong background in critical emergency
management and response and delivers practical and
targeted training sessions.
Starting at CCI in 2005, Karin now manages the Safety
and Risk Consultancy Services. She delivers safety
management systems, OSH management strategies,
workers’ compensation and injury management
consultancy, workplace services and auditing
expertise to employers. Karin has a broad knowledge
base as a result of her legal experience.
Mark Chamberlain Karin Lee
Peter has worked closely with CCI since 1990 and
has numerous years experience training in the fields
of management/supervisory, employee relations and
OSH training. He has a strong background in training
and development and specialises in the scoping,
design and program delivery for CCI clients of their
company-specific training needs.
Peter has extensive experience in writing and delivering
workshops on communication, public speaking and
motivation. The success of this staff development
program is evident through the continued use at CCI
and ongoing positive feedback. By assessing client’s
staff and implementing tailor-made programs Peter’s
projects have consistently resulted in increased sales
and greater productivity.
Peter Martin Peter Quinn
Gabriel has over 20 years of background experience
in commercial, domestic construction and mining. He
served for 20 years as an Officer with the Australian
Army Reserve, gaining a wealth of experience in
training, administration and management. Gabby has
extensive experience at a local and international level in
introducing new and innovative ideas to safety training.
David is Associate Professor in Project Management
at Curtin University of Technology and formulated the
Master of Project Management program at Curtin —
now used internationally. He is the Course Coordinator
and lectures in project, cost, procurement and risk
management. David has undertaken numerous training
and consultancy assignments in project management
and risk management.
Gabriel D’Uva David Baccarini
Dawn has been working in adult education for over 20
years specialising in management development and
interpersonal skills. She has worked in partnership with
Southern Cross University and Telstra as a consultant
for the Graduate Management Program. Dawn
develops tailored courses and programs to suit the
needs of individual clients.
Vincent is a highly skilled project and program manager
having managed a diverse range of projects and
programs. Vincent has experience working as a Senior
Advisor in IT-T, manufacturing, logistics, marketing and
government environments. He is one of the pioneers
and highly recognised PRINCE2 Project Management
- MSP Program Management specialists in Australia.
Dawn Faulkner Vincent Marsi
trainingtodaycciwa january/march2011 15
CCI Business Contacts
How to find us
CCI Business Training Services:180HayStreetEastPerthWA6004Tel:(08)93657500Fax:(08)93657550www.ccibusinesstraining.comtraining@cciwa.com180 Hay St
AdelaideTce
TerraceRoadAdelaideTce
RiversideDr
GoderichSt
GoderichSt
WellingtonSt
WellingtonSt
QueensGardens
CarParkPlai
nSt
Ben
nett
St
Ben
nett
St
Hill
St
WittenoomSt
Hill
St
Plai
nSt
Plai
nSt
Hay St
Hay St
Hay St
Hay St
WACA
CITY CENTRE
Membership Enquiries
Phone:(08)9365745513004CCIWA(1800422492)Email:membership@cciwa.com
Employee Relations Advice Centre
Phone:(08)93657660Email:advice@cciwa.com
CCI Business Training Services
Phone:(08)93657500Email:training@cciwa.com
Apprenticeships Australia
Unit3/4WelcomeRoad,KarrathaWA6714Phone:(08)91442140Email:apprenticeships@cciwa.com
41HopeValleyRoad,NavalBase6165Phone:(08)94370111Email:apprenticeships@cciwa.com
77aHannanStreet,KalgoorlieWA6430Phone:(08)90913249Email:apprenticeships@cciwa.com
Industrial Training Institute
41HopeValleyRoadNavalBaseWA6165Phone:(08)94370100Email:skillscentre@cciwa.com
CCI Apprenticeship Solutions
Phone:(08)936574001800224224Email:appsolutions@cciwa.com
Business Policy
Phone:(08)93657508Email:businesspolicy@cciwa.com
International Trade Services
Phone:(08)93657620Email:trade@cciwa.com
Marketing and Communications
Phone:(08)93657691Email:info@cciwa.com
Occupational Safety and Health
Phone:(08)93657415Email:osh@cciwa.com
Economics
Phone:(08)93657701Email:economics@cciwa.com
Events
Phone:(08)93657500Email:functions@cciwa.com
Industry Capability Network WA
Phone:(08)93657623Email:icn@cciwa.com
Resources and Energy Project Services
Phone:(08)93657619Email:reps@cciwa.com
External Relations
Phone:(08)93657680Email:david.harrison@cciwa.com
Retail Traders’ Association
Phone:(08)93657695Email:rta@cciwa.com
WA Small Enterprise Network
Phone:(08)9365745513004CCIWA(1800422492)Email:sen@cciwa.com
Migration Services (MARN 0318589)
Phone:(08)93657521Email:visas@cciwa.com
16 trainingtodaycciwa january/march2011
CCI understands that building a successful business can be tough at times. That’s why our team of professionals are here to lend you a hand whenever your business needs it the most.
Our members have access to professional advice relating to:
• industrial relations• occupational safety and health• workers’ compensation • international trade• e-commerce• migration• training • apprenticeships and traineeships • the environment • retail• industry and resources• procurement• running a small business.
We also provide networking and business development opportunities designed to make your business as successful as it can be. Our up-to-date information on current issues and trends means you can remain one step ahead.
If you are looking for ways to make business easier – we can help you find the way. Call us on 1300 4 CCIWA or visit www.cciwa.com for our full list of member services.
Knowledge. Influence. Support.
Businessmade easier.
CCI 8
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