Tourico Support Site

www.touricosupport.com

Amie Padgett, Customer Service Manager

amie@touricoholidays.com

Yenny Ortiz, Customer Service Representative

yenny@touricoholidays.com

Login: To obtain User ID and Password

clients are to contact customerservice@touricoholidays.com

Once User ID and password are entered in the appropriate fields, click Login button to enter site.

Home page looks like this:

My Cases:

 My Cases module allows client to manage their cases. Here they can submit new cases, check for current status

and also send and receive replies and resolutions.

Open a new support request:

 The New Case Entry form allows the client to enter all information related to your incident

Click here for New Case Entry form.

Support Product/Service:

Here the agent selects the support product

which they want to receive support on.

Chose which product from drop down box.

Support Product/Service:

Here the agent selects the sub group which they want to receive support on.

Chose a more detailed description of the product.

Enter reference numbers:

Tourico reference numbers that are attached to each reservation.

Enter Supplier Name:

Example:

Hotel:

Holiday Inn

***

Rental Car:

Hertz

Enter Guest info:

Here the client enters the name of the guest that is on the reservation.

Agent info:The agent will input their email address so that we can

communicate with them while the case is being investigated.

Agent enters email address here.

Subject/Description:

Agent enters complete details and description of inquiry for their guest.

Enter description here:

Attachments: Here the client can attach

documents to support their inquiry.

Attach document here.

SUBMIT:The agent clicks on Submit

to enter inquiry and receive case number.

Click here to submit and receive case #

CASE ID #The system produces a case ID # for the client

and sends confirmation email to notify the inquiry was submitted properly.

Assigned case ID #

Overview of what a case looks like after entered.

All inquiries requesting compensation must be entered

no later than 30 days from return of travel.

We advise clients to please allow 7-14 days

for resolution.

~THANK YOU~