Post on 24-Jan-2018
Contact Center Tweeters to Follow
16
Sponsored by:
“ Just by following these highly regarded contact center leaders, you’ll get
tremendous insight into the latest best practices, stats and trends!
Shai BergerCo-Founder & CEO, Fonolo
Congratulations to the
16 who were selected!
1. Mike Aoki
2. Carolyn Blunt
3. Sandra Busby
4. Mike Desmarais
5. Susan Hash
6. Lee Ho
7. Flavio Martins
8. Blair Pleasant
9. Darren Prine
10.Justin Robbins
11.Beth Schultz
12.Gadi Shamia
13.Sheila McGee-Smith
14.Colin Taylor
15.Jeff Toister
16.Martin Hill-Wilson
* Listed in alphabetical order
Mike AokiSales, Customer Service & Management
Training, Reflective Keynotes Inc.
Twitter: @mikeaoki
Carolyn BluntContact Centre Industry Expert
Ember Real Results
Twitter: @CarolynBlunt
Sandra BusbyChief Executive Officer
Welsh Contact Centre Forum
Twitter: @SandraBusby
Mike DesmaraisCEO and Founder
SQM Group Inc.
Twitter: @mdesmarais_sqm
63% of customers
prefer getting a
call-back to waiting on hold.
Learn more at fonolo.com
Susan HashWriter and Editor
Freelance
Twitter: @susanhash
Lee HoHead of Digital Marketing
Avaya
Twitter: @leeho10
Flavio MartinsCOO
DigiCert, Inc.
Twitter: @flavmartins
Blair PleasantContact Center Industry Analyst
COMMfusion
Twitter: @blairplez
Why Call-Backs?
• Happier Customers
• Lower Telco Costs
• Less Abandonment
• Shorter Handle Times
• Smoother Call Volume
75%say the option for a call-
back is “highly appealing”.
32%average reduction
in abandon rate
with call-backs.
Darren PrineOmnichannel Contact Center Solutions
Specialist, Bright Pattern, Inc.
Twitter: @DarrenPrine
Justin RobbinsContent Director
HDI & ICMI
Twitter: @justinmrobbins
Beth SchultzManaging Editor
NoJitter.com
Twitter: @Beth_Schultz
Gadi ShamiaChief Operating Officer
Talkdesk
Twitter: @gadishamia
A real-life phone interview
Call-Back Solutions for the
Call Center
Sheila McGee-SmithPresident & Principal Analyst
McGee-Smith Analytics, LLC
Twitter: @McGeeSmith
Colin TaylorCall Center Consultant, CEO & CCO
The Taylor Reach Group, Inc.
Twitter: @colinsataylor
Jeff ToisterAuthor, Consultant, Trainer, President
Toister Performance Solutions
Twitter: @toister
Martin Hill-WilsonCustomer Service Strategist & Founder
Brainfood Consutling
Twitter: @martinhw
Download Your Copy
Top 10 Trends Shaping the
Future of the Contact Center