Post on 14-Jan-2022
REG. NO. :
PART – I
SECTION – A Multiple choice questions: (10 x 1 =
10)
1. Describing retailers by the length and breadth of the product assortment
is classification by
a) amount of service
b) product line
c) relative prices
d) control of outlets
2. A __________ is a retail store that carries a narrow product line with a deep
assortment within that line
a) shopping goods store
b) convenience store
c) specialty store
d) department store
3. A men’s custom-shirt store would be a good example of which of the
following?
a) super specialty store
b) department store
c) category killer
d) hypermarket
4. A _____ is a giant specialty store that carries a very deep assortment of a
Particular line and is staffed by knowledgeable employees
a) department store
b) gray market
c) category killer
d) hybrid market store
5. If a retailer buys at less-than-regular wholesale prices and sells at less-
than-retail, then the retailer is called a(n) :
a) specialty store
b) off-price retailer
c) discount store
d) sponsor outlet
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : RETAIL MANAGEMENT (14XBM03)
Time : 3 Hrs. MAX. MARKS : 100
6. If Levi Strauss were to construct an off-price retail operation (owned by
Levi Strauss) that would carry their surplus, discontinued, or irregular
goods, Levi Strauss would call the store a
a) factory outlet
b) sponsor outlet
c) discount store
d) seconds store
7. Two or more outlets that are commonly owned and controlled, employ
central buy in and merchandizing, and sell similar lines of merchandise
are best described as being a
a) chain store
b) voluntary chain
c) retailer cooperative
d) consumer cooperative
8. Generally, franchises are distinguished by three characteristics. Which of
the following is NOT AMONG them?
a) The franchiser owns a trade or service mark and licenses it to franchisees
in return for royalty payments
b) The franchisee is required to pay for the right to be part of the system
c) The franchisee is required to expand its territory every two to three years
d) The franchiser provides its franchisees with a marketing and operations
system for doing business
9. Retailers have many marketing decisions that compete for their attention.
Among the first decisions that any retailer must make is to
a) decide on their price policy
b) decide on their name and logo
c) define their target market and how they will position themselves in these
markets
d) decide whether to go international or not
10. A retailer’s _______ is the key to its ability to attract customers
a) location
b) pricing system
c) promotion system
d) store personnel
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Define retailing a key contributor to the Indian economy.
2. What do you understand by the term Non store retailing? Describe the factors
Influence.
3. What are various pricing strategies made available with the retailers?
4. What are Loyalty programs?
5. Suggest a suitable positioning for an E-tailing of laundry service.
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain the types and benefits of franchising.
2. Differences between services and merchandise retailers.
3. Explain supply chain integration with an example.
4. Discuss in detail the CRM in Retailing.
5. Describe the misconceptions and opportunities about Careers in Retailing.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Discuss the various stages of consumer decision making and their
impact on retail strategy. Give suitable examples.
OR
b) Discuss in detail about purchaser purveyor matrix.
2. a) Outline the importance of location decisions and its process for an
Upcoming retail mall proposed to come up in your neighbourhood.
OR
b) What do you mean by store layout? What are various types of store
layout?
3. a) Discuss the various factors that retailers should consider while
planning their merchandise mix for their businesses.
OR
b) Explain in detail various types of retailers operating in the market.
4. a) Explain in detail the promotion strategies adopted by retailing.
OR
b) Discuss in detail about social issues in retailing.
5. a) Explain the role of information technology in retailing.
OR
b) Discuss some Ethical issues in retailing.
SECTION – B CASE STUDY (1 x
10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Haldiram‟s, are a major Indian snacks and sweets manufacturer based out of Nagpur.
Haldiram‟s are a major Indian snacks and sweets manufacturer, Haldiram‟s website
For the month February 2015, the FDA website lists out various Haldiram
products under its snacks category in an „Import Refusal Report‟ which lists refusal
actions taken by the FDA against imported products.
The charge statement of every rejected Haldiram‟s product reads “ “The article
is subject to refusal of admission pursuant to section 801(a) (3) in that it appears to
be adulterated because it contains a pesticide chemical, which is in violation of
section 402(a)(2)(B)”
According to a Wall Street Journal report, more than half of all the snack
products that were tested and then blocked from sale in the US in 2015 were from
India. Indian products led the world in snack rejects in 2014 as well.
The report also said that the reasons for rejection of these products “vary from
problems in packaging and labeling to alleged contamination. The FDA website says
Indian products have been found to contain high levels of pesticides, mold and the
bacteria salmonella”.
Other charges also say that the article labeling fails to “Bear required nutrition
information”.
This is how a table for rejected Haldiram‟s product looks at the FDA website:
Manufacturer FEI 3009445869
Manufacturer Name Haldiram Snacks Pvt. Ltd
Manufacturer Address C-3, Sector – 67
Line 1
Manufacturer Address
Line 2
Manufacturer’s city Noida
Manufacturer Uttar Pradesh
Province/State
Manufacturer India
Country/Area
Product Code 07BGH99
FDA Product Description FRIED SNACK FOODS,
N.E.C.
A Wall Street Journal report quoted A.K. Tyagi, a senior vice-president at
Haldiram‟s as saying that Haldiram‟s products are “100% safe,” and that “pesticide
The disturbing bit of information is that Tyagi is not denying presence of pesticides. If
a certain pesticide is allowed in India, despite being banned in the US, it does not
mean it‟s safe for consumption. The Indian FDA has prodded only the surface with its
ban on Maggi, but it must dig deeper to get the dirt thoroughly out.
Question :
1. Discuss the problems faced by the retailers to sell their on shop stock and
suggest some strategies to face the unpredictable issues.
&&&
REG. NO. :
PART – I
SECTION – A Multiple choice questions: (10 x 1 =
10)
1) What focuses on holding the balance between economic and social goals
between individual and communal goals?
a) Corporate Management
b) Corporate governance
c) Business ethics
d) None
2) Govt.’s strategy in respect of public expenditure and revenue which
have a significant impact on business.
a) Monetary policy
b) Trade policy
c) Fiscal Policy
d) Foreign exchange policy
3) Which responsibilities have certain norms for the society expects the
business to observe though they are not mandated by law?
a) Legal responsibility
b) Economic responsibility
c) Ethical responsibility
d) Discretionary responsibility
4) The companies which are formed under special act are called as
a) Chartered Companies
b) Statutory Companies
c) Registered Companies
d) None of these
5) Where two parties make identical offers to each other, in ignorance of
each other’s offer, the offers are known as
a) An agreement
b) Contracts
c) Cross offers
d) Promises
6) Which of the following is NOT a business opportunity generated by
globalization?
a) Access to low cost labor.
b) Cheap International transport.
c) Currency crises.
d) Less stringent regulation of the business environment.
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – II
PAPER : BUSINESS ENVIRONMENT AND LAW (14XB202)
Time : 3 Hrs. MAX. MARKS : 100
7) Which of the statement is incorrect?
a) All illegal agreement are void but all void agreement are not
necessary illegal
b) A Voidable contact is not voidable at the option of the aggrieved party
c) Contract that are immoral or opposed to public policy are illegal in nature
d) All of the above
8) Notice of statutory meeting should be attested by at least.
a) 3 directors
b) 2 directors
c) 3 directors
d) None of these
9) The Branch of Govt. that is responsible for implementing or carrying
out law and policy is referred
a) The legislature
b) The executive
c) The Judiciary
d) The bureaucracy
10) What percentage of Net profit the companies are required to spent for
CSR in terms of the Companies Act 2013?
a) 1%
b) 1.5%
c) 2%
d) 2.5%
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Define the term Business Environment.
2. Write a note on Corporate Governance.
3. List out the need for Business Ethics.
4. Define the term demography along with its variable.
5. Define PESTLE analysis
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Discuss the process of Environmental Analysis.
2. Explain the levels of Corporate Social Responsibility.
3. What are the essential Characteristics of a Company.
4. Discuss Indian Capital Market.
5. Discuss the important items covered by Article of Association.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the various types of Business Environment. OR
b) Explain the tools for Ethical Management.
2 a) Explain the concept of Fundamental Rights and Business listed in
Indian Constitution.
OR b) Discuss the types of Economic Policies.
3 a) Discuss the types of Negotiable Instruments along with example.
OR b) Explain the types of Company along with example.
4 a) Discuss the provisions of the Factories Act relating -to the health of
workers. OR
b) Explain the Power and Duties of Board of Directors.
5. a) Explain the types of Cyber Crimes. OR
b) Discuss the Information Technology Act, 2000.
SECTION – B CASE STUDY (1
x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Corporate Governance - The Infosys Way
In 2010, Infosys was rated India's most respected company by Business World.
Infosys was also ranked second in corporate governance among 495 emerging
companies in a survey conducted by Credit Lyonnais Securities Asia (CLSA)
Emerging Markets. It was voted India's best managed company five years in a row
(2005-2010) by the Asia money poll. In 2010, Infosys had been awarded the
"National Award for Excellence in Corporate Governance" by the Government of
India. In 2012, Infosys had been selected as one of Asia's leading companies in the
Far Eastern Economic Review's REVIEW 2014 Survey and voted India's most
admired company by The Economic Times. Infosys had also provided all the
information required by the Cadbury committee Infosys had benchmarked its
corporate governance practices against those of the best managed companies in the
world.
It was one of the first companies in India to publish a compliance report on
corporate governance, based on the recommendations of a committee constituted
by the Confederation of Indian Industries (CII). Infosys maintained a high degree of
transparency while disclosing information to stakeholders. It had been providing
consolidated financial statements under US GAAP to its global investors and
financial statements under Indian GAAP to Indian shareholders. Infosys provided
details on high and low monthly averages of share prices in all the stock exchanges
on which the company's shares were listed. It was one of the few companies in
India to provide segment wise breakup of revenues
Code of Corporate Governance In the late 2000, the Confederation of Indian Industries (CII) published a code of
corporate governance. In 2010, the Securities and Exchange Board of India (SEBI)
appointed a committee under the Chairmanship of Kumar Mangalam Birla to
recommend a code of corporate governance. The report was submitted by the
committee in November and accepted by SEBI in December.
Infosys had accepted the recommendation of both the CII and the Kumar
Mangalam Birla Committee. This section provides an overview of corporate
governance practices followed by Infosys. Infosys had an executive chairman and
chief executive officer (CEO) and a managing director, president and chief operating
officer (COO). The CEO was responsible for corporate strategy, brand equity,
planning, external contacts, acquisitions, and board matters. The COO was
responsible for all day-to-day operational issues and achievement of the annual
targets in client satisfaction, sales, profits, quality, productivity, and employee
empowerment and employee retention. The CEO, COO, executive directors and the
senior management made periodic presentations to the board on their targets,
responsibilities and performance.
Corporate Governance - The Infosys Way As per the recommendations of the Kumar Mangalam Committee, Infosys included
a separate section on corporate governance in its annual report, which disclosed
the remuneration paid to directors in all forms, including salary, benefits, bonuses,
stock options. The annual report also carried a compliance certificate from the
auditors. Infosys also laid emphasis on succession planning and management
development. The chairman reviewed succession planning and management
development with the board from time to time. The chairman and CEO also
managed all interaction with the investors, media, and the government. Where
necessary, he took advice and help from the managing director, president, and
COO as well as the CFO. The managing director and COO managed all interactions
with the clients, taking the advice and the help of the CEO. Both the CEO and the
COO handled employee communication.
Infosys-A Benchmark for Corporate Governance Some analysts felt that Infosys' corporate governance practices offered many
lessons to corporate India. Infosys had shown that increasing shareholder wealth
and safeguarding the interests of other stakeholders was not incompatible. Infosys'
founders had set very high standards, in a country where malpractices by founders
were rampant. The founders only took salaries and dividends and derived no other
financial benefits from the company. Commenting on the strengths and
weaknesses of Infosys' corporate governance, Nandan M Nilekani, Managing
Director, Chief Operating Officer and President of Infosys, said, "The strengths are
that we have been very successful in creating a value based system with a very
strong focus on ethics, and strong division between personal and professional
funds etc. That has translated into brand equity, shareholder value etc. Obviously,
we can do things better. We believe that we can never stand still. We will keep
looking at global best practices, what the world is saying on this front. We keep
trying to improve the way we manage to be on par with it." It remained to be seen
whether other Indian companies could emulate Infosys form of corporate
governance.
Question : 1. Discuss the procedures followed by Infosys on Corporate Governance.
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REG. NO. :
PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. Which of the following, if any is not among the conditions favouring small
firm development?
a) Opportunities that favour entrepreneurial behavior
b) An industry without economies of scale
c) They are all conditions favouring development
d) Regulations that favour small firms
2. For small business owners, one of the most important objectives is _______
a) market presence
b) growth
c) innovation
d) profitability
3. The entrepreneur who is committed to the entrepreneurial effort because
it makes good business sense is classed as a/an ______
a) inventor
b) craftsperson
c) opportunist
d) craftsman
4. Of the following, which one is not considered a key component of a
business plan?
a) Market trend analysis
b) Expansion plans
c) sources of funding
d) Description of products or services
5. Management tactics purported to maximize innovation for an
entrepreneurship include all but which of the following items?
a) Cutting of losses
b) Customer orientation
c) Benchmarking
d) Culture
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – II
PAPER : ENTREPRENEURSHIP AND DEVELOPMENT (14XB203)
Time : 3 Hrs. MAX. MARKS : 100
6. ___________ is the process of adaptation by which employees is able to
understand the basic values, norms and customs of the organization
a) Motivation
b) Socialization
c) Compensation
d) Training
7. Which one of the following would not be considered a disadvantage of a
corporation?
a) Limited continuality of life of enterprise
b) Corporate capital, profits, dividends, and salaries are double taxed
c) High incorporation fees
d) Activities limited to those stated in charter
8. Of the following, which one would not be considered an alternative to
independent entrepreneurship?
a) Extrapreneurship
b) Franchise
c) Intrapreneurship
d) Business unit within a larger corporate structure
9. Which of the following is not one of the environmental factors that may
influence the potential of a small business?
a) Banks recognizing the needs of small firms
b) Industrial structure favours small independent units
c) Clusters of technically advanced small firms
d) An industry with economies of scale
10. Which statement is not true of entrepreneurs?
a) They generally stick to the processes already in use
b) They take risks
c) They apply innovative ideas
d) They change theway businesses convert inputs into outputs
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Define the term Entrepreneurs.
2. What are the factors behind women to become an entrepreneur?
3. Name the Financial Institutions which support entrepreneurs?
4. Define Social entrepreneur.
5. What are the Consequences of industrial sickness?
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain the roles of entrepreneurs.
2. Distinguish between Entrepreneur and Manager.
3. Define the term Venture Capital along with its types.
4. Write a note on MSME.
5. List out the External Causes of Industrial Sickness.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the factors affecting Entrepreneurship growth.
OR b) Discuss the types of entrepreneurs.
2. a) Discuss the Entrepreneurship processp.
OR
b) Discuss the policies and schemes for the Promotion of MSME
implemented by State Governments.
3. a) Explain the sources of new product for business and criteria for
Selection of product .
OR b) Discuss about the feasibility report preparation and evaluation criteria
for business plan.
4. a) Explain the role of EDP and the institutions which support
Entrepreneurship development. OR
b) Explain the entrepreneurial growth strategies of business in detail.
5. a) Explain the stages of Industrial Sickness along with example.
OR
b) Discuss the Remedial Measures taken to prevent industrial sickness.
SECTION – B CASE STUDY (1 x
10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Indra Krishnamurthy Nooyi (Nooyi),chairman and CEO of PepsiCo, Inc. (PEP)
considered one of the most highly influential CEOs in the world, was for five
consecutive years from 2006 at the very top of the list of the 50 most powerful women
prepared by the Fortune magazine, PEP – one the 500 biggest companies in the world
– manufactured. Distributed, and marketed a range of food and beverages items, with
revenues in excess of US$57 bn from 200 countries, for the fiscal year ended
December 25, 2010. Nooyi rose through the ranks after joining PEP in 1994 as its
chief strategic officer. She went on to shatter the glass ceiling when she was
appointed its CEO in 2006. During her tenure, the firm took a serious look at the
health issues involved with its products and redefined its links with business and
society. She was regarded as the creator of PEP‟s growth strategy, „Performance with
Purpose‟, that strove to balance strong financial returns with giving back to
communities all over the world. As part of the strategy, PEP offered a range of choices
that were healthy, convenient, and fun while reducing their impact on the
environment and promoting an inclusive culture at the workplace. In line with this
strategy, PEP was listed both on the Dow Jones North America Sustainability Index
and Dow Jones World Sustainability Indexes, “I have been particularly impressed by
her willingness to do the right this for her employees and consumers. I believe that
all socially responsible companies could learn from Indra Nooyi‟s style of leadership”,
said Howard Schultz, chairman, president and CEO of Starbucks Coffee Co, Rosabeth
Moss Kanter described Nooyi as a visionary who was cross-cultural, female, and
values – driven, whose approach would be required in this era of globalization, where
an individual‟s problems belonged to everyone else.
Nooyi had the good fortune of being guided by three former PEP CEOs –
reinemund, Enrico, and Don Kendall. Observers noed that her mix of South Asian
heritage and mentoring at PEP had given her a strategic view of world markets.
Though critics held that Nooyi might not treat everybody the same way as she did
White, they agreed that she was ready to take help from others in whatever areas she
felt there was a need. Nooyi admitted that even after retirement, Reinemund
continued to replay to her emails within seconds and was ready to be at her side if
she needed advice. Nooyi sums up the trade offs and sacrifices she has made in her
life “Any woman who reaches the kinds of positions we do, and I‟ll speak for myself
here, there are so many tradeoffs, compromises, heartbreaks, regrets that we‟ve had
to make along the way. It has not been easy. You know, I have two daughters. I
have a husband, been married for 28years. I have a mother still alive, and my family
is very close.” According to Nooyi, setting the agenda in a down turn was of prime
importance. She ensured that she was visible in order to convey a strong message
that things were all right and the organization would come out of the problems. To
tide over the downturn, the company make substantial reductions in spending, but
not at the cost of long-term investments. Nooyi emphasized the realistic optimism
considering the fact that they were a consumer staple company, which would not be
affected much.
Questions :
1. Discuss the unique qualities of Indra Nooyi in relation to the established
theories of Leadership.
2. What we can understand about gender and leadership and how Nooyi managed
to break the glass – Ceiling.
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REG. NO. :
PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. Which of the following is not the essential element of report writing?
a) Research Methodology
b) Reference
c) Conclusion
d) none of the above
2. Testing a hypothesis is a ________
a) Inferential statistics
b) Descriptive statistics
c) Data Preparation
d) Data analysis
3. If a study is “reliable”, this means that
a) It was conducted by a reputable researcher who can be trusted
b) The measures devised for concepts are stable on different occasions
c) The findings can be generalized to other social settings
d) The methods are stated clearly enough for the research to be replicated
4. What is the purpose of doing research?
a) To identify a problem
b) to give solution to the problem
c) both a & b
d) none of the above
5. In an experimental design, the dependent variable is
a) The one that is not manipulated and in which any changes are observed
b) The one that is manipulated in order to observe any effects on the other
c) A measure if the extent to which personal values affect research
d) An ambiguous concept whose meaning depends on how it is defined
6. Which of the following is non-probability sampling?
a) Snow ball
b) Random
c) Cluster
d) Stratified
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – II
PAPER : RESEARCH METHODOLOGY (14XB204)
Time : 3 Hrs. MAX. MARKS : 100
7. The list of all units in the population is called
a) Research methods
b) sampling frame
c) parameter
d) Research design
8. Determining the sample interval (represented by k), randomly selecting
a number between I and k, and including each kth element in your
sample are the steps for which form of sampling?
a) Simple Random Sampling
b) Stratified Random Sampling
c) Systematic sampling
d) Cluster sampling
9. If a baseball coach calculates batting averages, what scale would be
used?
a) Interval scale
b) Ratio scale
c) Nominal scale
d) Ordinal scale
10. Multistage sampling is a ________
a) Probability sampling
b) Non probability sampling
c) sequential sampling
d) none of the above
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. List the objectives of Research.
2. Brief cluster sampling design
3. What is ordinal rating scale?
4. What is non parametric test?
5. Write a short note on the preparation of final bibliography.
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain briefly about research problem.
2. Steps in sampling design
3. Explain Likert rating scale
4. Write a short note on ANOVA.
5. Explain the steps in making a master document.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Briefly explain about the Research process. OR
b) Discuss the techniques for formulating research problem.
2. a) Elaborate the Sampling design. OR
b) Explain the types of probability sampling.
3. a) Describe the tests of Validity and reliability. OR
b) What do you mean by Scaling? Describe the Scaling Techniques.
4. a) Explain the types of non parametric test.
OR b) Explain the basic concepts concerning testing of hypothesis in detail.
5. a) Write a note on Steps in report writing. OR
b) Explain the different kinds of Report.
SECTION – B CASE STUDY (1
x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
An investigator wants to evaluate whether a new technique to teach math
elementary school students is more effective than the standard teaching method.
Using an experimental design, the investigator divides the class randomly (by
chance) into two groups and calls them “group A” and “group B”. The students
cannot choose their own group. The random assignment process results in two
groups that should share equal characteristics at the beginning of the experiment.
In group A, the teacher uses a new teaching method to teach the math lesson. In
group B, the teacher uses a standard teaching method to teach the math lesson.
The investigator compares test scores at the end of the semester to evaluate the
success of the new teaching method compared to the standard teaching method.
At the end of the study, the results indicated that the students in the new teaching
method group significantly higher on their final exam than the students in the
standard teaching group.
Answer the following questions :
1. What type of research is this? Why?
2. What type of information might the investigator collect in this study to see if
the treatment (new teaching method) is effective?
3. Can the researcher establish cause and effect in this study?
4. What would happen if the researcher allowed the students to study together
or talk about the different methods that were being used to teach the math
lesson? Would this be a good or a bad idea? How would this influence the
study results?
&&&
REG. NO. :
PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. The decision function of financial management can be broken down
into the decisions.
a) Financing and investment
b) Investment, financing, and asset management
c) Financing and dividend
d) Capital budgeting, cash management, and credit management
2. The purpose of financial markets is to
a) Increase the price of common stocks.
b) Lower the yield on bonds.
c) Allocate savings efficiently.
d) Control inflation
3. Which of the following statements (in general) is correct?
a) A low receivables turnover is desirable.
b) The lower the total debt-to-equity ratio, the lower the financial
risk for a firm.
c) An increase in net profit margin with no change in sales or
assets means a poor ROI.
d) The higher the tax rate for a firm, the lower the interest coverage
ratio.
4. Letter stock is
a) A handwritten certificate representing a corporate IOU.
b) A mass mailing offering a security for sale.
c) Securities issued by the United States Postal Service.
d) Privately placed common stock that cannot be immediately resold to
the general public.
5. On an accounting statement of cash flows an "increase(decrease) in
cash and cash equivalents" appears as
a) A cash flow from operating activities.
b) A cash flow from investing activities.
c) A cash flow from financing activities.
d) None of the above.
6. Time consumed in clearing a check through the banking system. a) Processing float
b) Deposit float
c) Collection float
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – II
PAPER : FINANCIAL MANAGEMENT (14XB205)
Time : 3 Hrs. MAX. MARKS : 100
d) Availability float
7. Concentration banking
a) Increases idle balances.
b) Moves excess funds from a concentration bank to regional
banks.
c) Is less important during periods of rising interest rates.
d) Improves control over corporate cash.
8. Which of the following marketable securities is the obligation of a
commercial bank?
a) Commercial paper
b) Negotiable certificate of deposit
c) Repurchase agreement
d) T-bills
9. In finance, "working capital" means the same thing as
a) total assets.
b) fixed assets.
c) current assets.
d) current assets minus current liabilities.
10. Spontaneous financing includes
a) Accounts receivable.
b) Accounts payable.
c) Short-term loans.
d) A line of credit.
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. What is Wealth Maximization?
2. What is Beta?
3. Define Cost of Capital.
4. What is Opportunity Cost?
5. Define Capital Budgeting
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. State the purpose of Profit Maximization.
2. Estimate the payback period for:
Year 0 1 2 3 4
CF -10,000 4,500 4,500 3,000 2,000
3. Write a note on Cost of Debt.
4. What is the expected return for the following stock? (State your answer in
percent with one decimal place.) Outcomes Possible returns Probability
better 32% 0.50 same 17% 0.20 worse -10% 0.30
5. What is Default Risk?
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Discuss - Profit Maximization VS. Wealth Maximization.
(OR)
b) Explain the various types of Risks in financial management.
2. a. Explain the Functions of Finance Organization. (OR)
b. Detail the techniques of Capital Budgeting.
3. a. What are the various types of Cost of Capital? (OR)
b. Initial Investment = Rs.20, 000
Net Cash In-flow
1st year = Rs. 2,000
2nd year = Rs.2,000
3rd year = Rs. 2,500
Work out Net Present Value with a discount rate at 10% and suggest
whether the investment will be worthwhile. The P.V.F at 10% are
1 2 3 4 5 6 7 8 9 10
0.909 0.826 0.751 0.683 0.621 0.565 0.513 0.467 0.424 .386
4. a. Explain the Irrelevant Theory of Dividend
(OR) b. State the theory of Capital Structure.
5. a. What are the various classification of dividend policies? (OR)
b. State the factors affecting working capital in business.
SECTION – B CASE STUDY (1
x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Assume a company invests 400,000 in project depreciated using straight-line
method over 4 years with zero salvage value. The following table shows the
revenues and operating expenses. Calculate AAR using 40% tax rate:
Year 1 2 3 4
Revenue 200,000 250,000 300,000 320,000
Operating Expenses 90,000 100,000 120,000 90,000
&&&
REG. NO. : PART – I
SECTION – A Multiple choice questions: (10 x 1 =
10)
1. The knowledge enhancement of every employee is the function of
a) Recruitment
b) Learning and Development
c) Grievance handling
d) HR operations
2. In a company 360O is a method of
a) Time management
b) Rewarding
c) performance appraisal
d) Motivation
3. Which one of the following is not a selection criteria?
a) Technical ability
b) cross cultural ability
c) language
d) physical disability
4. Formulating HR strategies is a part of
a) Strategic role
b) planning role
c) Selection role
d) administrative role
5. Pick the odd out
a) Compensation
b) Bonus
c) Benefit
d) career plans
6. __________ is the process of searching for prospective employees
a) Selection
b) Recruitment
c) manpower planning
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – II
PAPER : HUMAN RESOURCE MANAGEMENT (14XB206)
Time : 3 Hrs. MAX. MARKS : 100
d) Requirement analysis
7. Which one of the following is on the Job training method?
a) Case study methods
b) Management games
c) Seminars
d) apprenticeship training
8. Incentive is a form of
a) Financial motivation
b) Job enrichment
c) Non financial motivation
d) wage increment
9. Promotion is a form of
a) Financial motivation
b) non-financial motivation
c) Job enhancement
d) Timely transfer
10. ________ is a written statement of ‘what’ the worker actually does and
‘how’ it is to be done
a) job descriptions
b) job specifications
c) job summary
d) job analysis
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. What do you mean by the term HRM?
2. Define HRP.
3. Define Recruitment.
4. Write any two importance of training.
5. Explain the term “incentives”.
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain any three important factors which affects HRP.
2. What are the external forces which affects the HRM environment?
3. What are the major requirements for recruitment in any organization?
4. Bring out any five major importance of Training.
5. “More the incentive, more the output” – Discuss.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the functions of HRM in detail.
OR
b) Discuss the opportunities and challenges of HRM.
2. a) How important is HRP for an organization?
OR
b) Bring out the HRP planning process in detail.
3. a) Outline the barriers to effective selection.
OR
b) Explain the selection process in detail.
4. a) How will the training process flow? Provide a clear picture.
OR
b) What are some common challenges faced by a HR manager during the
process of performance appraisal.
5. a) Discuss the ESOP components in detail.
OR
b) Give a clear picture on the strategies to retain the employees.
SECTION – B CASE STUDY (1
x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
During the Mid of 2009 the IT companies in India faced a great recession
due to the economic slowdown in the USA. As a result the Major IT players of India
worked out on a system of “Cost cutting”, which included.
i) Holding down the recruitment of New employees.
ii) Stopping the yearly increment for the current year
iii) Slashing down the variable allowance by 35% for all the existing
employees
iv) Extending the working house to provide value added services to its
clients.
As a result the attrition rate of the companies raised up.
TCS one of the top IT company in India is in the position to reduce the
Attrition rate and take up its image to great height. But due to poorly
framed strategies the company could not fix the problem even after the
condition turned good.
Question :
1) Assume that you are the HR manager of TCS India and provide solutions for
the company.
&&&
REG. NO. :
PART – I
SECTION – A Multiple choice questions: (10 x 1 =
10)
1. The following statement with respect to culture is false
a) culture is enduring
b) culture is changing
c) culture is evolved among the members of a society
d) culture is determined by natural boundaries
2. The following national would e aggressive in the beginning of business
negotiations, but offer large concessions in the end
a) American
b) Russian
c) German
d) Japanese
3. The theories of absolute and comparative cost differences state that under
free trade
a) Production of one commodity will increase in both countries
b) Production of a commodity will increase in one country and its
consumptions will increase in the other country
c) The world production of both commodities will increase but consumption
will remain as under autarky
d) World production and consumption of both commodities will be higher
than under autarky
4. The following assumption is not made under cost theories of international
trade
a) Labour is immobile within the country
b) Factor markets are competitive
c) All units of labour are homogeneous
d) There are only two countries in the world
5. In International business, cheaper alternatives to litigation is/are
a) conciliation
b) Arbitration
c) both (a) and (b)
d) Neither (a) and (b)
6. Ownership of intellectual property is recognized in law by granting
a) Licences
b) Patents
c) copyright
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : INTERNATIONAL BUSINESS MANAGEMENT (14XB401)
Time : 3 Hrs. MAX. MARKS : 100
d) patent, copyright or trade mark as appropriate
7. Under franchising, production is done by
a) The franchisor
b) The franchisee according to his own standards
c) The franchisee with the ingredients supplied by the franchisor
d) The franchisee in conformity with the standards set by the franchisor
8. The mode of entering international business with least risk to the firm is
a) Indirect exports
b) Direct exports
c) Management contract
d) Turnkey project
9. Certificate of origin indicates
a) The country of shipment of goods
b) The place of manufacture production of goods
c) the country of manufacture production of goods
d) Whether the product belongs to plant or animal kingdom
10. The following invoice does not evidence sale
a) Consular invoice
b) Certified invoice
c) Visaed invoice
d) Proforma invoice
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. List the Common methods of entry into international business
2. What is Leoniff Paradox?
3. Why was GATT replaced by WTO?
4. Write a brief note on piggyback exports
5. What is proforma Invoice?
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. What is Aesthetics in culture?
2. How is the theory of Comparative Cost advantage an improvement over the
absolute cost advantage theory?
3. Give a short description of European Union.
4. How do you analyze foreign markets in order to decide the country to enter?
5. Briefly discuss the Restraining forces in globalization.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
l. a) Explain the implications of the differences in socio-cultural environment
for business. OR
b) What are the types of International Business - Discuss.
2. a) Explain Heckshier-ohlin theory and its advantages and disadvantages.
OR b) Explain Purchase Power Parity theory in detail
3 a) Write a detailed note on ASEAN and SAARC
OR b) Explain Tariff and Non-tariff barriers in detail
4 a) Explain the different modes of entry into international business
OR b) Explain in detail the world trade and foreign investment trends
5 a) Discuss the export procedures in detail
OR
b) Explain various driving forces in international Business
SECTION – B CASE STUDY (1 x
10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Xiaomi, the Chinese smart phone company founded in 2010, had quickly
become an industry leader in the Chinese market. By 2016 it had started to expand
internationally, and this case lays out the company’s globalization strategies and
challenges moving forward. Hugo Barra, a top Android executive, had left Google a few
years earlier to lead Xiaorni’s international growth. Xiaomi’s founder and CEO. Lei
Jun, said the company’s ultimate goal was “making good but cheap things.” a low
pricing strategy that had succeeded in China. The company sold over 70 million
mobile phones in 2015-while aggressively building out a robust ecosystem. However,
Xiaomi had expected to sell 80 to 100 million units that year; it was facing a declining
domestic market and increased competition. Therefore, international expansion had
become an important part of the company’s overall strategy. But expanding to other
countries would be a challenging road. For one, it would take considerable time and
effort to tailor the company’s Android-based M1UI operating system for diversified
markets-and obtain market-access qualifications. Xiaorni’s patent portfolio was thin
compared to those of large competitors, and it ran the risk of lawsuits from companies
that held patent rights in the countries it wanted to enter. Other challenges included
building out sales channels, output capacity, and cross-culture management
development. Xiaomi’s international plan included ten countries in Asia, Europe, and
Latin America. The next year or two would be critical for Xiaomi-and it needed to
make the right strategic decisions to succeed in its globalization efforts.
Questions:
1. Explain the opportunities and challenges of global expansion (7 marks)
2. Explain regarding cross-cultural relations (3 marks)
&&&
REG. NO. : PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. Which name is associated with "zero defects?"
A) Deming
B) Crosby
C) Juran
D) Feigenbaum
2. Which of the following is not an important dimension of service
quality?
A. timeliness
B. completeness
C. convenience
D. likelihood
3. Deming estimated that ______ percent of variation results from the
system.
A. 85 to 95
B. 5 to 15
C. 40 to 50
D. 20 to 30
4. The Deming Prize was established in which country?
A. Japan
B. Germany
C. United states
D. Sweden
5. An internal failure cost is:
A) Warranty costs.
B) Cost of returns.
C) Cost of prequalifying suppliers.
D) Scrap and rework costs.
6. The best type of inspection to use is:
A) 100 percent inspection.
B) Carried out by a commercial testing laboratory.
C) Dependent on the nature of the purchase.
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : TOTAL QUALITY MANAGEMENT (14XB402)
Time : 3 Hrs. MAX. MARKS : 100
D) Sequential sampling.
7. Total quality management (TQM) tools include:
A) Kaizen.
B) Continuous improvement.
C) Quality function deployment (QFD).
D) A, B, and C.
8. The process mapping is a ______ diagram.
A) Data flow
B) Work flow
C) Circular
D) Audit
9. TQM & ISO both focuses on
A) Customer
B) Employee
C) Supplier
D) All of the above
10. CMM stands for
A) Capability maturity model
B) Capability monitoring model
C) Capability measuring model
D) Capability matching model
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Write on Ishikawa’s contribution for TQM.
2. What is Kaizen?
3. What is Quality Council?
4. Define Quality Audit
5. What is the meaning and purpose of POKA YOKE?
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. State the dimensions of product/service quality.
2. Write on the concept of Quality Circle.
3. State the significance of Statistical Process Control.
4. Write on Six Sigma concept.
5. Write on – Guidelines for Performance Improvements.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Detail the Origin, Growth and Objectives of TQM.
OR
b) State about cost of quality and the various types of cost of quality.
2 a) Detail the customer satisfaction models for quality. OR
b) Detail the 5 S Principles of Japanese.
3. a) Explain Reliability in series and parallel. OR
b) Detail the Concept of Total Productive Maintenance.
4. a) Explain the Product Life Characteristics curve. OR
b) Detail the benefits and limitations of Business Process Reengineering.
5. a) Detail the Benefits of Quality Functions Development.
OR
b) Explain the awards and recognitions for TQM implementation by
organizations.
SECTION – B CASE STUDY (1
x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
The auto mobile original equipment manufacturer notices that a large amount of capital is tied down in inventory and produced finished goods. The profit margins are shrinking and the competitors are gaining on this established company. This company still maintains its old manufacturing practices and quality issues are cropping again and again. The warranty is eating into its profits due to
poor finish.
Discuss: a) What new manufacturing technique is appropriate for this company?
b) How should the company prepare for it?
&&&
REG. NO. : PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. The prices in the derivatives market are driven by the _____ of the
underlying asset.
a) share market
b) spot or cash market
c) share brokers market
d) buyer’s market
2. A call option gives the holder the right to _____ the underlying asset.
a) retain
b) transfer
c) buy
d) sell
3. Which of the following order can be executed only at this price or at one
more favorable to the investor?
a) market order
b) limit order
c) stop order
d) market-If-Touched (MIT) order
4. CBLO has been approved by the RBI as a _____ in India
a) Negotiable instrument
b) Token coin
c) money market instrument
d) loan bond
5. Which of the following is not a feature of Futures contract?
a) traded on an exchange
b) delivery or final cash settlement usually takes place
c) settled daily
d) highly regulated with strong margining and surveillance systems
6. In the case of ______, the options have the same strike price and different
expiration date
a) Bear spreads
b) bull spreads
c) butterfly spreads
d) calendar spreads
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : FINANCIAL DERIVATIVES (14XBF03)
Time : 3 Hrs. MAX. MARKS : 100
7. The price of a financial futures contract
a) will be greater than the price of the underlying asset to be delivered at the
expiration date.
b) will be than the price of the underlying asset to be delivered at the
expiration date.
c) will be the same as the price of the underlying asset to be delivered at the
expiration date
d) will be the same as the price of the underlying asset to be delivered when
the contract is negotiated
8. What is the formula for the asset provides a known Income
a) To oF S U e
b) rT
o oF S e
c) ( )r q T
o oF S e
d) rTo oF S I e
9. Hedging
a) is the process of reducing risk by engaging in a financial transactions
which offsets a position already taken
b) is the process of diversifying risk
c) is the process of reducing risk by buying risk-free government bonds
d) Is the process of trading financial derivatives
10. A call option
a) gives the owner a right to sell a financial instrument at the exercise price
within a specific period of time
b) is the same as a put option
c) is the same as an American option
d) gives the owner a right to buy a financial instrument at the exercise price
within a specific period of time
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Differentiate hedging, speculation and arbitraging.
2. Discuss the cost of carry arbitrage.
3. What do you mean by Stock Index Futures?
4. Explain why a bank is subject to credit risk when it enters into two offsetting
swap contracts.
5. Write a note on the regulators of derivatives market in India.
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain how margins protect investors against the possibility of default.
2. Explain what is meant by a perfect hedge. Is a perfect hedge possible always?
3. Differentiate Forwards and Futures.
4. What is cross hedging? How the hedger calculates the minimum hedge ratio?
5. Discuss the factors affecting option prices.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the different types of derivative instrument. OR
b) Explain why the features contract can be used for either speculation
or hedging.
2. a) Describe short and long hedges with illustration in detail. OR
b) How the forward price of an investment asset is calculated. Describe
in detail with examples.
3. a) Discuss the mechanisms of Interest Rate Swaps. Draw a schematic
diagram to explain your answer. OR
b) Elucidate the four types of option positions.
4. a) Explain in detail options trading strategies with examples. OR
b) Explain the Blac-Scholes option pricing model in detail.
5. a) Describe weather derivatives on Temperature. OR
b) Discuss the motives behind the India’s 1st International Stock
Exchange (India INX).
SECTION – B CASE STUDY (1 x
10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
It is natural for a gold mining company to consider hedging against changes in
the price of gold. Typically it takes several years to extract all the gold from a mind.
Once a gold mining company decides to go ahead with production at a particular
mine, it has a big exposure to the price of gold. Indeed a mine that looks profitable at
the outset could become unprofitable if the price of gold plunges.
Gold mining companies are careful to explain their hedging strategies to
potential shareholders. Some gold mining companies do not hedge. They tend to
attract shareholders who buy gold stocks because they want to benefit when the price
of gold increases and are prepared to accept the risk f a loss from a decrease in the
price of gold. Other companies choose to hedge. They estimate the number of ounces
of gold they will produce each month for the next few years and enter into short
futures or forward contracts to lock in the price for all or part of this.
Question :
1. Suppose you are Goldman Sachs and are approached by a gold mining
company that wants to sell you a large amount of gold in 1 year at a fixed price.
How do you set the price and then hedge your risk?
&&&
REG. NO. :
PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. International Financial management deals with
a) Multinational companies
b) international banks
c) Financial functions of international business
d) none of the above
2. Gold standard was first suspended during
a) USA stock Market crash
b) World war I
c) Strike at Gold mines
d) none of the above
3. Demand for foreign currency is influenced by
a) export
b) import
c) FII
d) FDI
4. Exchange rate is influenced by
a) Fund flow
b) Inflation
c) Interest rate
d) all the three
5. Put option denotes
a) selling
b) buying
c) holding
d) commission
6. Translation exposure is otherwise called
a) economic exposure
b) Transaction exposure
c) accounting exposure
d) none of the three
7. Indian Law prohibits the opening of
a) revocable L/c
b) clean L/c
c) transferable L/c
d) revolving L/c
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : INTERNATIONAL FINANCIAL MANAGEMENT (14XBF04)
Time : 3 Hrs. MAX. MARKS : 100
8. Bill of exchange is otherwise called
a) draft
b) treasury
c) bond
d) advanced
9. FEMA stands for
a) Foreign Exchange Merger Association
b) Foreign Export Management Act
c) Foreign Exchange Management Act
d) Foreign Exchange Monetary Act
10. Expand SEZ
a) Special Export Zone
b) Socio-Economic Zone
c) Special Economic Zone
d) Sectoral Enhancement Zone
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. What is mean by classical gold standard?
2. List down the exchange rate theories.
3. Define hedging.
4. What is certification of origin?
5. What is meant by duty draw back?
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Compare and contrast international finance with domestic finance.
2. Explain the components of Balance of payment.
3. What is efficient market approach while forecasting exchange rates?
4. Describe the different types of invoices.
5. Explain the various incentives available for export.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the recent trends in the globalization of world economy. OR
b) Give a describe account of the various organizations which emerged
as a result of Bretton wood conference.
2. a) Explain the different types and characteristics of foreign exchange
market. OR
b) Describe the various factors influencing the foreign exchange market.
3. a) Explain the different types of exposure with suitable examples. OR
b) Give an elaborate account of hedging along with its merits and
limitations.
4. a) Compare and contrast post-shipment credit with pre-shipment credit.
OR
b) Describe the transport documents used in the foreign trade.
5. a) Explain the functions of EXIM bank along with its limitations. OR
b) Give a descriptive account of the Government organizations involved
in export promotion.
SECTION – B CASE STUDY (1 x
10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Chennai-based Ti cycles of India, part of the Rs.5,200-crore Murugappa
Group, expects its export turnover Rs. 60 crore during the current financial year.
The company is also currently in the process of increasing the production capacity of
its Nodia plant. “The company is currently focusing on exports, which was
restarted from the previous financial year,” Mohit Khattar, vice-president (sales and
marketing), TI Cycles of India.
Ti Cycles expects the export turnover to touch Rs. 60 crore during the current
financial year from the minuscule amount that it earned for the last fiscal. “We are
currently exporting our cycles to countries in the SAARC region, the middle East and
to some African countries. The company is also exploring the possibility of entering
the European market. The production capability of the Noida plant would be in-
creased from the present six lakh cycles per year to nine lakh cycles.
“The expansion is going on and is expected to be completed in the next three
to four months. The company is taking up the expansion to cater to the increasing
demand of cycles from customers in the northern part of the country who account
for nearly 16 per cent of the total production of the company”, Khattar said. Apart
from the Noida facility, the company has two other plants located at Chennai and
Nasik with a total production capability of three million cycles per year. The company
plans to introduce 20 new models across its range in the coming six months. “We
have recently introduced a new model of the Hercules MTB (mountain terrain bike)
Turbo Drive which is more stylish and has some added features. We have also
introduced new models in the BSA cycles for kids,” he said.
TI Cycles for the last financial year recorded a turnover of Rs.470 crore and
according to Khattar this is Expected to go up by around 10 per cent during the
current financial year. “The company also expects its market share to increase by
around 3 per cent from the present 30 per cent during the current financial year,” he
said. Khattar said that though the industry had shown a slum during the first half
of the current financial year, the company’s retail sales showed a sever per cent
growth.
Questions :
1. Give a descriptive account of the export of TI Cycles of India.
2. In the backdrop of the company’s plan to export to Europe, give a detailed list
of the financial and Transport documents to be prepared for export.
&&&
REG. NO. :
PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. While describing the individual roles, the ‘role’ is called as:- (A)- Individual role
(B)- Focal role
(C)- Social role
(D)- None of the above
2. OD process is cyclical and ends, when:- (A)- Desired development result is obtained
(B)- Plan is implemented
(C)- Data is gathered
(D)- Problem is identified
3. The Role Negotiation Technique for group intervention was developed by:- (A)- Roger Harrison
(B)- Bennet and Hailey
(C)- both ‘A’ and ‘B’
(D)- None of the above
4. OD can also be called as a process:- (A)- For performance appraisal
(B)- For change of people
(C)- For teaching people how to solve the problem
(D)- All of the above
5. People in the organisation should be treated as (A)- Important resource
(B)- Natural resource
(C)- Working capital
(D)- All of the above
6. OD intervention seminars being conducted in the organizations help to:-
(A)- Improve overall efficiency
(B)- improve productivity
(C)- improve morale of the employees
(D)- all of the above
7. Although each organization has its own unique set of challenges, which has proved to be an effective tool which promotes increased job satisfaction:-
(A)- Management development tool
(B)- Survey feed back tool
(C)- both ‘A’ and ‘B’
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : CHANGE MANAGEMENT (14XBH03)
Time : 3 Hrs. MAX. MARKS : 100
(D)- None of the above
8. Cultural intervention concentrates on:-
(A)- Traditions
(B)- precedents
(C)- practices
(D)- all of the above
9. Survey feed back system consists of cyclical process, there number being
(A)- Three
(B)- Four
(C)- Five
(D)- Six
10. MBO programme generally consists of:-
(A)- Four stages
(B)- Five stages
(C)- Six stages
(D)- Seven stages
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Explain the types of Organizational Change.
2. Define Organizational Change.
3. Define the role of OD consultant.
4. Define ERP.
5. Define Virtual Company.
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain the OD interventions.
2. Explain HR initiatives for change.
3. Explain the importance of KM.
4. Explain Kanban Process.
5. Explain BPR.
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the models of change. (OR)
b) Explain the skills and strategy for managing change.
2. a) Explain the HR initiatives for managing change in India.
OR b) Explain in detail the Human resource process.
3. a) Explain the four types of Organizational Interventions. OR
b) Explain the new trends in Indian business scenario.
4. a) Explain BPR and Benchmarking. OR
b) Explain the essentials for effective management change.
5. a) Explain in detail the steps in implementing KM. OR
b) Explain the approach of developing organizational culture.
SECTION – B CASE STUDY (1 x
10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Faced with the growth of business enterprises as well as consideration of the
increasing competition in freight business to Indonesia, MS Company realizes that the
company’s business process needs changes to effectively and efficiently support the
decision making process as well as to increase the competitiveness of the business
and the company. Business process re-engineering (BPR) is not just the program of
business process improvement, but more than that, it can improve the operations of
the business process as a whole. Improvement priorities of the company are on the
improvement in the operation division which includes the administration, customer
service and operations.
Improvement of the system is done by changing the system from being
manually run into a computerized system that runs with an emphasis on the
achievement of improvements in the effectiveness of the speed of processing time, cost
efficiency and human resources as well as an increase in level of customer service.
Change of the system and program on MS Company were conducted by implementing
four main phases: 1) Building vision and objective, 2) Identification of existing
process, 3) Identifying process improvements, and 4) Building of a prototype. This
paper explains the phases in more detail and presents the conceptual model for MS
Company’s BPR model.
INTRODUCTION
Nowadays the business environment has become so fiercely competitive that it
needs strong relationships between the customers and leading production,
manufacturing, and service companies. Unfortunately, many such companies are still
experiencing various problems for their competitiveness in the world market and
fulfilling customers’ demands. This phenomenon occurs because of several reasons.
The first reason is when the companies are not well prepared to face rapidly changing
technologies and the high pace of product development. The second reason arises
when companies cannot control resource utilization, inventory level, and system
performance. The third reason is that error rates of customer order fulfillment are
high and their inquiries are ignored for long time. These management problems can
lead to high turnover of the staff and loss of money. It can be observed that this
critical situation threatens the survival of the companies despite restructuring and
downsizing. It reflects the fact that the traditional methodology of improvement
programs, such as restructuring, 36 downsizing, rationalization, and automation, has
not been able to solve the system performance problems in the companies concerned.
Questions :
1. Why do we need to do re-engineering? 2. Purposes of business process reengineering
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PART – I
SECTION – A Multiple choice questions: (10 x 1 = 10)
1. In career development focus, addition of development plans is part of
a) training and development
b) performance appraisal
c) recruiting and placement
d) compensation and benefits
2. In career development, providing support in employee's development
plans is part of
a) individual role
b) manager role
c) employer role
d) line manager
3. 'coaching of employees' does not include
a) planning
b) preparation
c) follow-up
d) compensating employees
4. In talent management end to end process, workforce compensation
management leads to
a) succession planning
b) performance management
c) learning management systems
d) e-recruiting
5. People chosen clinical psychology as career are classified as
a) realistic orientation
b) investigative orientation
c) social orientation
d) artistic orientation
6. Given a chance for employee's personal growth is considered in
a) promotions
b) transfers
c) reality shock
d) formal training
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : TALENT MANAGEMENT (14XBH04)
Time : 3 Hrs. MAX. MARKS : 100
7. Professional competence and consistency is exhibited by
a) effective mentors
b) performance manager
c) appraisal manager
d) None of above
8. Modifying selection procedures for senior employees is a step to
a) keep retirees
b) keep employees
c) retirement benefits
d) talent management
9. Reassignment of work related to job in another part of organization at
similar position is called
a) promotions
b) transfers
c) reality shock
d) formal training
10. In talent management end to end process, workforce and succession
planning leads to
a) compensation management
b) performance management
c) learning management systems
d) e-recruiting
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. Define talent management.
2. Define recruitment.
3. Define the competency mapping.
4. Define TQM.
5. Define knowledge sharing.
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Explain the types of talent.
2. Explain the supply chain of talent management.
3. Explain the scope of talent management.
4. Explain data security.
5. Explain compensation.
PART – III
SECTION – A Essay Type (5 x 10 = 50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the scope and significance of talent management. OR
b) Explain the difficulties in talent management.
2. a) Explain the pillars of Talent management. OR
b) Explain in detail the six Cs for creating effective talent management.
3. a) Explain the E-recruitment system evaluation in talent management. OR
b) Explain the formulation of talent management strategy.
4. a) Explain talented worker and the managing process of talented worker.
OR b) Explain a career track planning process in detail.
5. a) Explain in detail the steps in reporting essentials in a Talent
Management System.
OR b) Explain the approach of outsourcing, contingent of temporary work
force.
SECTION – B CASE STUDY (1 x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
The case discusses the talent management strategies at India-based financial
banking institution, ICICI Bank Ltd. (ICICI Bank). Since the 1980s, the bank had
fostered a culture of nurturing young talent. This was a bid to create a talent pool and develop a leadership pipeline at the bank. The process of empowering young people, nurturing talent, and developing a leadership pipeline became part of the bank's culture and was carried forward by former CEO and MD, KV Kamath
(Kamath) and present CEO and MD, Chanda Kochhar (Kochhar). Kamath was instrumental in grooming several people who later took up key positions at the bank. He spotted people with leadership potential at the bank and moved them from one assignment to another and mentored them to take up different leadership roles and serve the bank.
The success of the mentoring process led to the bank institutionalizing a formal leadership development process that identified talented employees through a performance appraisal system after which they were assessed for future leadership roles. According to experts, ICICI Bank's focus on nurturing young talent reaped
several benefits for the bank. While the leadership grooming process helped it tackle the problem of attrition, it also enabled the bank move ahead of others in the Indian banking sector. The bank's focus on nurturing young talent also helped ICICI Bank develop businesses that accounted for half of ICICI Bank's profits.
Industry observers felt that going forward, the challenge for Kochhar would be to maintain the bank's momentum, continue international expansion, expand product offerings, improve technological innovation, and continue to nurture young talent Questions:
1. Critically analyze talent management strategies at ICICI Bank.
2. What are the mentoring process adopted by Kamath to groom young employees at the bank.?
3. What is the need to set up a formal leadership development process at the bank?
4. What are the issues and challenges faced by the mentors while mentoring employees?
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PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. Distinct characteristics of service is _______
a) Intangibility
b) Inseparability
c) Variability
d) Perishability
2. Services are typically produced a consumed simulate this is an example
of the _______ characteristic of services
a) Intangibility
b) Variability
c) Inseparability
d) Perishability
3. The characteristic of a service that refers differences in employee’s
performance
a) Intangibiligy
b) Heterogenity
c) Perishability
d) Divisibility
4. _________ describe the employees skills in serving the client
a) Internal marketing
b) External marketing
c) Interactive marketing
d) communication marketing
5. The service is a customer’s expects are called the ____ service package
a) Expected
b) Primary
c) Secondary
d) Perceived
6. Which of the following is an element of people?
a) Motivation
b) Team work
c) Flow of activities
d) Customer training
ST. XAVIER'S COLLEGE (AUTONOMOUS), PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – IV
PAPER : SERVICES MARKETING (14XBM02)
Time : 3 Hrs. MAX. MARKS : 100
7. The traditional service marketing mix is
a) People, Physical evidence, Price & Product
b) Produce, Place, Price & Promotion
c) Product, Planning, Performing & Preference
d) Pricing, Planning, Prioritizing, Portioning
8. Products that are intangible items are called
a) Service
b) Goods
c) Durable goods
d) Perishable goods
9. Difference between the consumer’s expectations is identified through
a) Consumer analysis
b) Shopping analysis
c) Expectation analysis
d) Goal analysis
10. A service quality where the ability to perform the promised service
dependably and accurately is ________
a) Tangible
b) Responsiveness
c) Reliability
d) Empathy
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. What is Heterogeneity?
2. Write note on Consumer perception.
3. State the Positioning of service.
4. Write a note on Electronic service channel.
5. What is consumer feedback in service marketing?
SECTION – B Brief Answers (3 x 5 =
15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. Write a short note on Role of technology in service.
2. What is customer relationship?
3. What is Physical evidence in service marketing?
4. Define Mobile service marketing.
5. What are the steps to measure service quality?
PART – III
SECTION – A Essay Type (5 x 10 =
50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Explain the characteristics of Services. OR
b) Briefly explain about Service triangle.
2. a) What are the steps to build in customer relationship?
OR b) Explain the importance of consumer perception.
3. a) Briefly explain about Service Positioning.
OR b) Discuss about physical evidence in Service marketing Mix.
4. a) What are the roles of electronic channels in service?
OR b) Discuss the role of employees in service delivery.
5. a) What are the ways measures to improve service quality?
OR
b) Discuss the essentials of service delivery.
SECTION – B CASE STUDY (1
x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
In 2004, ICICI Bank was the second largest private commercial Bank in
India with about 470 branches and 1800 ATMs. It provided a multitude of
banking and financial services, namely banking, credit cards, loans, investments,
NRI services and so on.
In the same period, its credit card division was ranked second, having about 2.4
million customers. The bank offered various categories of credit cards such as
Premium (Solid Gold, Amex Gold), classic (Sterling Silver, American Express
Green, Mini, Easy Deposit-Gold and Silver).
They also introduced value for money cards, affinity cards and c-branded cards as
part of their customer relationship strategy.
Questions:
1. By concentrating on the numbers game, ICICI lost out on quality of
customer service. Highlight the various measures taken by the bank to
retain its customers.
2. Increased usage leads to more spending on credit cards. Do you think ICICI
bank was able to leverage this factor and build customer relationship and
loyalties?
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PART – I SECTION – A Multiple choice questions: (10 x 1 =
10)
1. Which of the following is not a feature of service
a) Intangibility
b) perishability
c) separability
d) variability
2. Find the strategic decision among the following
a) scheduling
b) MRP
c) Quality control
d) Layout planning
3. Maximum production rate of a manufacturing facility is ______
a) sequencing
b) capacity
c) loading
d) aggregation
4. Which of the following is not a factor influencing the product design
a) product availability
b) customer requirement
c) process capability
d) cost
5. Estimation of future demand for a product is called
a) planning
b) forecasting
c) vision
d) sequencing
6. Using additional resources and significantly reducing the normal
duration of a project is called
a) crashing
b) reduction
c) acceleration
d) division
7. Floor plan for physical arrangement of manufacturing facilities is
_________
a) Arrangement
b) Layout
c) set-up
ST. XAVIER'S COLLEGE (AUTONOMOUS),
PALAYAMKOTTAI – 627002
SEMESTER EXAMINATIONS – APRIL/MAY – 2017
MBA SEMESTER – II
PAPER : PRODUCTION & OPERATIONS
MANAGEMENT (14XB201) Time : 3 Hrs. MAX. MARKS :
100
d) location
8. Inventory cost includes
a) ordering cost
b) carrying cost
c) purchase cost
d) all of the above
9. Motion study is otherwise called
a) Method study
b) push-pull algorithm
c) micro-action
d)none of the above
10. The activities of building a ship are said to be carried out in _____
layout
a) product
b) process
c) stationary
d) permanent
PART – II
SECTION – A Short Answers (5 x 3 = 15)
Answer ALL the questions.
Your answer should have minimum 50 words.
1. What do you mean by operation strategies?
2. List down the steps in capacity Requirement planning.
3. Define cyclical scheduling.
4. What is meant by value analysis?
5. Define Layout.
SECTION – B Brief Answers (3 x 5 = 15)
Answer any THREE questions.
Your answer should have minimum 100 words.
1. What are the functions of international operations Managemenet?
2. Describe Aggregate planning.
3. Mention the objectives of work measurement.
4. Explain EOQ with an example.
5. Distinguish PERT from CPM.
PART – III
SECTION – A Essay Type (5 x 10 = 50)
Answer ALL the questions.
Your answer should have minimum 500 words
1. a) Discuss the role of operations management in Strategic Management. OR
b) Elaborately describe the recent trends in production and operations
management.
2. a) Explain the various methods of demand forecasting with suitable
examples. OR
b) With the help of a suitable block diagram, describe the steps in
Materials Requirement Planning.
3. a) Give an elaborate account of the factors influencing the product
design. OR
b) Explain the steps involved in method study citing suitable examples.
4. a) Describe materials Management Information system (MMIS) with
appropriate illustrations. OR
b) What is meant by selective inventory control? Explain ABC analysis
using an example.
5. a) Elaborately deal with the factors influencing the choice of the location
of a manufacturing facility.
OR
b) Elucidate the environmental considerations in operations
management.
SECTION – B CASE STUDY (1 x 10 = 10)
Case Study is compulsory.
Your answer should be detail and analytical
Your answer should not exceed 200 words.
Ministry of shipping Government of India proposes to develop a minor port
in the southern cost of Tamilnadu. Various factors such as fishing capacity, freight
traffic, industrial clusters, environmental factors should be considered and an ideal
location should be selected.
Questions :
1. Make a decision stating the assumptions.
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