Knowledge management for

informed decision making

CONFIDENTIALITY IN TECHNOLOGY 2

INFORMATION OVERLOAD

Email : News Feed : Database : Twitter : Briefings : Facebook : Meetings : Blogs : Websites

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Where is the Life we have lost in living?

Where is the wisdom we have lost in knowledge?

Where is the knowledge we have lost in information?

T.S. Eliot – The Rock - 1934

4

Where is the Life we have lost in living?

Where is the wisdom we have lost in knowledge?

Where is the knowledge we have lost in information?

T.S. Eliot – The Rock – 1934

Where is the information we have lost in data?

T.S. - 2015

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DIKW Heirarchy

Wisdom

Knowledge

Information

Data

Gathering

of parts

Connection

of parts

Formation

of a whole

Joining of

wholes

Researching

& absorbing

Doing

Interacting

Reflecting

Novelty Future

Experience Past

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The innovation funnel

Input and

interpretation

Development of

understanding

Creativity and

evaluation

Data Information

Knowledge Wisdom

Tacit Knowledge

Learnt through experience and action

Unconscious knowledge

E.g. management skills; customer/competitor

knowledge; methodologies

Explicit Knowledge

Codified and Documented information

E.g. Spreadsheets; training manuals; management

reports

Professional practice

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Types of knowledge

8

Sharing corporate knowledge

Always up hill

9

Personalisation

10

Codification

DATABASE

11

Community

Discussion

Board

12

Combination

Discussion

Board

DATABASE

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The innovation funnel

Input and

interpretation

Development of

understanding

Creativity and

evaluation

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Source

Crowdsourcing

Challenges

Technology Scouting

Innovation portal

Desk research

Market research

Consumer research

IP audit

Tacit corporate info

Store Databases

File stores

Central or Local

Share – Push or Pull Reports

Curated news services

Presentation

Newsletters

Team briefings

Data base

Input and interpretation

Data Information

Knowledge Wisdom

15 bootsportal.ixc-uk.com

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IXC Technology Watch

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Source Tacit knowledge

Reports

Presentations

Team briefings

Test results

Store Digital Store

Expert Directory

Knowledge Map

Share

Discussions

Evaluation

Comparative tools

Community tools

Personal interactions

Team discussions

Story telling

E-learning

Development of understanding

Data Information

Knowledge Wisdom

18

Techradar.ixc-uk.com

19

Source

Insights gained

Opportunities agreed

Tech audit

Internal & External

connections

Store

Innovation teams

Enterprise portals

Community tool

Share

Actions agreed

Innovations identified

Decisions taken

Project plans

KPIs

Connections

Due diligence

IP transactions

Intermediary

Creativity and evaluation

Data Information

Knowledge Wisdom

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Summary

Don’t lose sight of your innovation objectives

Consider the inputs, the storage, the sharing

Choose the best tools for your organisation

Encourage and reward use – publicise success

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IXC Techradar

Techradar.ixc-uk.com

User: ianixcread@gmail.com

Pass: ixcdemo123

IXC Technology Watch

Techwatch.ixc-uk.com/med

User: ixcdemo123

Pass: ixcdemo123

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Thank you

Tim Staniland

Tim.Staniland@IXC-UK.com

www.ixc-uk.com