The Six Hats Problem-Solving Coaches Wear

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Not Executive Coaching

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Not this type of “coaching.”

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The Roles Improvement Professionals Play

Role Primary Focus

Practitioner “Doing” (getting results)

Facilitator Leading teams in doing (getting results)

Coach Developing others to perform at high levels (building capabilities of all sorts)

Mentor Helping the mentee build a path to advancement (career development)

Challenge for coaches: Trading the “juice” of knowing for the juice of developing others.

Two Paths to Development

The Outstanding Organization, p. 117

Heavy use of Socratic questioning to assess learning, develop critical thinking, and

build confidence

Coach serves as teacher. “Telling” is acceptable.

DIRECTIVE DEVELOPMENTREFLECTIVE DEVELOPMENT

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Two Capabilities Needed

Coaching ProficiencyTechnical Expertise Psychological Expertise

Improvement Proficiency

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Two Types of Coaching

Coaching for Development Coaching for Correction

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The Expert

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Plan Do Study Adjust © 2020 Karen MartinClarity First, pp 168-209www.clarityfirstbook.com

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The Teacher

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The Mentor

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The Psychologist

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The Motivator

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The Trusted Advisor

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Playing a role in developing one’s problem-solving capabilitiesis the most respectful, loving, and gratifying

contribution you can make at work.

karen.martin@tkmg.com

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