Post on 02-Aug-2020
The Role of a Telecommunications Service Provider in Disaster CommunicationsDavid Corrie
Head BT Emergency Planning, UKEmail: David.Corrie@bt.com
ITU/ESCAP Disaster Communications Workshop, 12-15 December 2006, Bangkok, Thailand
What is our Role?
Corporate Social Responsibility……………..……We need to balance in a way that is good for our
customers, shareholders, employees, the environment and the world in which we live……
This is an edited extract from a podcast (www.bt.com/betterworld) interview between Ben Verwayyan, Chief Executive of BT, and Jonathon Porritt
Further information on BT’s social and environment performance can be obtained from http://www.btplc.com/Societyandenvironment/SocialandEnvironmentReport/ pdf/2006/BT_CSR_Business_Overview.pdf
BT’s Contribution to Disaster Relief
Tsunami - IndonesiaTsunami - Indonesia
South Asia EarthquakeSouth Asia Earthquake
7th July London Bombings7th July London Bombings
BT’s Contribution to Disaster Relief
• Tsunami
• Kashmir
• London Bombings
Provision of Core
CompetenceManagement of the Risk
The Risk
Risk
High
Low
Response
Low High
The Risk
Risk
High
Low
Response
Low High
Do Nothing
£/$ and Provide Core Competence£/$
The Risk
Risk
High
Low
Response
Low High
Do Nothing
£/$ and Provide Core Competence£/$
Risk Management
Risk Management – a systematic approach
• Initial Response Phase
• Establishing Control Phase
• Recovery Phase
• Return to Normal phase
1. Initial Response Phase –
• Establish a senior level team…… BT’s Gold level Incident Management team.
– What has happened?
– What support can we offer?
– What are the risks to our people?
– And so on…
Information from all sources, aid agencies, government,
and so on
Information from all sources, aid agencies, government,
and so on
Have we got the right working relationships
in place today?
2.Establishing Control Phase -
• Establishing the command, control, and communications structure.
• Gold ……Strategic Command, London
• Silver ….. Tactical Command – Medan, North Sumatra
• Bronze….. The site of the incident – Ache Region
• Who should be in the Teams?– Skills ( technical, logistics, security and so on)
•
Have we got the right working relationships
in place today?
3. Recovery Phase –
• “Doing the Job” phase………. not just technical
Teams get ready to move to Indonesia
Safety Kit
Team selection
RationsJabs
GPS
Maps
Communications First Aid kit
And so on and so on……..Have we got the right working relationships
in place today?
3. Recovery Phase –• Site visit to Simeulue by a small recce team
Situation on the ground
Security
Safety on site
Location Sinabang Town: 3.6 KM from coast
4 E1 Duplex
3.8m Dish
9.1m Dish
Location Medan Main Station
50 KVA generator {Main}
50 KVA generator {Standby}
GSM andCDMA
equipment
GSM andCDMA
equipment
SimeulueMedan
3. Recovery Phase
Lamno
Logistics of getting the equipment to Simeulue from the UK
3. Recovery Phase – (11-13 January 2005)
Have we got the right working relationships
in place today?
Installation complete
3. Recovery Phase – (28 January 2005)
Yes we did have the right working
relationships in place.
When do you pull the team out?
28 January 2005 …. One Month Later!
4. Return to Normal Phase
Four sites, 20 days, and ¼ of the cost to BT!
Kashmir
In Conclusion
There is a role for Telecommunications service providers in disaster relief, but the risk has to be managed in a systematic way. Part of which will involve working with and relying on third parties such as aid agencies who may not be part of the normal day to day contacts of the provider.
I believe that the risk can be minimised by establishing these special working relationships today.
The Role of a Telecommunications Service Provider in Disaster CommunicationsDavid Corrie
Head BT Emergency Planning, UKEmail: David.Corrie@bt.com
ITU/ESCAP Disaster Communications Workshop, 12-15 December 2006, Bangkok, Thailand