The role of a Health and Social Care worker?

Aims and objectives

To equip the learner with an understanding of the role of the health and social care worker across a range of settings

Places of employment

Residential and nursing homes for the elderly

Home care

Day centres

Support workers for people with learning difficulties

Hospitals

Residential colleges for adults/young people with learning difficulties

Mental health

Role and responsibilities– Task sheet 1

List your role and responsibilities as a health and social care worker

Please use the examples listed for guidance and complete the following:

Communication, Health and safety, Duty of care, Policies and procedures, service users health and wellbeing, personal / professional development.

Responsibilities Responsible for delivering a quality service to the person you are supporting

Work in ways that the employer expects you to

Be able to work safely and responsibly

Comply with the Code of Practice for Social care Workers

Be able to work in partnership with other professionals and with family and friends

Definition of relationships (the free dictionary definition by Farlex)

1. The condition or fact of being related, connection or association

2. Connected by blood or marriage

3. A particular type of connection existing between people related to or having dealings with each other

4. A romantic or sexual involvement.

With whom might we have a personal relationship?

Personal relationships

Partner

FriendsFamily members

With whom might we have a professional relationship?-fill in the boxes task sheet 2

With whom might we have a professional relationship?

Client

Client family

Other professionals

Work colleagues

Managers

Describe the differences between professional and personal relationships- Task sheet 3

Professional Personal

Accepting gifts

Discussing personal

problems with service user

Kissing Borrowing items

Shouting , arguing , swearing

Recording activities

Appropriate dress wear

Texting friends

Task sheet 4Read the following statements and identify which statements are appropriate or not in work/ personal relationships. Then explain your reasons below in the box provided.

Homework 1 Describe the different working relationships in your setting. End of power

point 2

What do we mean by “agreed ways of working” and how do we do this? Task sheet 5 How do you know how to carry out your role and responsibilities when

commencing a new job, or job role or a change in your daily responsibilities.

Record where you would find this information

Why is important to adhere to the above.

Task sheet 5 continuedRecord where you would find this information

Why is important to adhere to the above?

What do we mean by “agreed ways of working” and how do we do this? Policies and procedures

Job descriptions

Care Plans

Risk Assessments

Supervisions and Appraisals

Why is it important to adhere to agreed ways of working

To ensure that clients receive a quality service

To ensure that they and the people you work with are safe

To ensure that you maintain boundaries

To safeguard yourself and your clients form harm and abuse

End of power point 3

What are the main principle of partnership working?

Partnership working

Respecting and valuing others

Communicating and sharing information

Making decisions

Determining roles and responsibilities

Resolving conflicts

Agreeing objectives

Complete task 6- Explain why it is important to work in partnerships with others End of section 4

What types of conflicts are there Conflicts within a team

Between colleagues

Conflicts involving a client

Conflicts between client and family members

Conflicts between clients in a group living environment.

Task sheet 8Complete the following scenario and describe what you would do

A client is slipping down her chair. You ask your colleague to get the hoist to reposition the client. Your colleague says” we will just pull her up the chair, it will be quicker than getting the hoist”

How then can we work well Agree a common purpose and work

towards it

Build relationships with team members

Build relationships with clients

Mutual respect

Value everybody's ideas and opinions

Communicate well

Learn whatever you can

B prepared to listen

Always look for the positives in people

Task sheet 8 Identify skills and approaches needed for resolving conflicts

Examples of conflict How can you resolve these?

Where can you get support?

Where you can get support Your manager

Other members of staff

Other professionals

Outside agencies

CSSIW

General Social Care Council

Training provider

Home work 2 Make a list of all the different types of conflicts you may come across and explain approaches

you have used to resolve these.