Post on 31-Mar-2015
The Broadway Cafe
Karthik Gunasekaran – u3040423Taranjot Singh – u3049689Haoshu Dong – u3043187Liu Yang – u3043236
AgendaIntroduction to the CaféProblems SolutionsConclusion
Introducing The Café
Concerns of stakeholders
Owner worried about satisfaction of customers and popularity of cafe
Customers not satisfied with serviceCompetitors are concerned about cheap price
and good qualitySuppliers worried about supplying on timeStaff thinks about salary and less que
Alter's Frame Work
CUSTOMERSCustomers
PRODUCTS & SERVICES
-Coffee -Other café products -Ccustomers service
BUSINESS PROCESS-Consumer order -Coffee preparation-Process payment
PARTICIPANTS-Staffs-Public-Suppliers-Owner
INFORMATION-Information about the coffee shop-Menu book-Customer requirement
TECHNOLOGY-Cash Registers-Coffee machines-Internet
Competitive Advantage
Porter's Five Forces ModelUsing Porter’s generic strategies
Broad Cost Leadership Providing lowest prices
Broad Differentiation Making our coffee ‘The Best” in all aspects and
Excellent ServiceFocussed Strategy
Setting sales target and achieving ‘n’ customers per day
Current Layout
Re-engineered Layout
q A - Order Food and Beverages
q B - Pick up Food and Beverages
q C - Pay for Food and Beverages
q D - Cream, Sugar, Lids
EXIT
Café Layout
A
B
C
D
$$$$$$$$$$$$$
Person
Person
Person
Person
Person
E-Business
Problems
Incorrect OrdersToo many orders can slow down the websiteOrders can lead to decrease in sales of
sandwiches, salads, soups, etc. as more people just order coffee
E-Business
Solution
The ordering system should be more precise and to the detail creating less confusion
Don’t allow other users to start ordering unless the previous order is placed
In store staff should upsell and give special discounts with coffee/sandwiches, salads, soups, etc.
System Development
Problems:
Lack of “Time and attendance software” .
System DevelopmentSolutions:Using an employee to build a custom system.
OR
Purchasing a COTS time and attendance application and outsourcing custom development.
SCM – Supply Chain ManagementTask: Define a way that you can revamp or
reinvent your café using supply chain technologies.
Contact more supplier partners
Do more propaganda to attract more customer
Leave customers strong impression to have more potential customers in the future
Stationery factory
Printer house
Container factory
Passer-bys
Owner
Manager
waiter
customers
Profitcooperation
Profitcooperation
ProfitCooperation reputation
Profitreputation
SalaryHow to
manage well
salary
PriceQualityservice
Broadway Cafecooperate
cooperate
Attract
cooperate
demand manageserve
SCM – Supply Chain Management
Groupware Reflection
Wikispaces is a tool which provides free wikis for everyone.
Users can interact with other users and upload their documents and files which can be viewed and changed by all the members.
Activity Diagram
Advantages & DisadvantagesAdvantages
User can upload any document any time.User can make changes to any existing page.New pages are created easily just in one click.
DisadvantagesEverything should be on main page, bad
navigation (Recent Changes).Upload doesn’t work if the file is already open.While inserting an image sometimes you get as
a link and sometimes as a display.
Any Questions? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?