The Art of Collaboration in Unsaleables Management

Gene SchachteSr. Manager, Reverse Logistics

For the Next Hour:

Maintain Support

Market Your Results

Expectations

Approach

Scope

Why Collaborate

Define Collaboration

What is Collaboration?

• Collaboration is:– Cross Functional– Ownership and Accountability– Working toward a common goal– Sharing resources, ideas, and results– Enhanced partnershipsSUCCESS !!

Why Collaborate

Does Collaboration Work

YES

Unsaleables as a % of Sales for the past 5 years

ScopeAt a minimum, who should be included in collaboration?• Internal Resources

– Sales/Brokers– Marketing– Packaging – Logistics– Finance– Customer Service– Manufacturing– Planning– Procurement

• External Customers– Procurement– Category Management– Logistics– Reclamation Group– Store Operations

Approach

• Trust• Open

Minded

Engage

• Full Disclosure• Limitations• Agree to

Disagree

Ground Rules

• Design• Define

Success• Implement

Execute• Review

Results

• Future Planning

Follow-UpCollaboration is an on-going process built from the ground up.

What Should I Expect?

Initially Long Term

Marketing Your Results

• The Program will not work if you do not communicate your results.

• Communication:– Incents the team– Celebrates achievement– Garners support for the future– Stimulates thought– Formalizes partnerships

Maintaining Support

• The to any collaboration program is:

SUSTAINABILITY

Maintaining Support

• Solid Reporting • Frequent Updates• Sustainable improvements• and

Results!!

Your Turn