Post on 19-Jan-2016
The approach to enable the mission through IT
A+ Customer Communications
2U.S. Department of Energy | Office of the Chief Information Officer
3
National / global operations drives us to collaborate across time zones
Mission demand stretches work days past the traditional eight hours
Demand for quick response to questions through unified communications
Communication
U.S. Department of Energy | Office of the Chief Information Officer
A process by which information is exchanged between
individuals through a common system of symbols, signs, or
behavior
4
Agile and robust support infrastructure to support the need to stay connected
Need for unified communications interoperability protocol
Robust emulation of virtual conference attendance
Communication
U.S. Department of Energy | Office of the Chief Information Officer
The technology of the transmission of information
5
Sensitivity to virtual vice physical presence
Mode Priorities: 1) In Person 2) VTC/Voice 3) Email
“Email is Over-rated!”
Virtual communications courtesy and protocol
“The Problem Might Not be the Tool!”
Communication
U.S. Department of Energy | Office of the Chief Information Officer
Personal rapport; personnel engaged in transmitting or
exchanging information
6
John Berthiaume
John.Berthiaume@hq.doe.gov
U.S. Department of Energy
1000 Independence Ave. SW
Washington, DC
202-586-0166
Director of Customer Care
U.S. Department of Energy | Office of the Chief Information Officer