Post on 21-May-2018
© 2006 IBM Corporation
Tendencias y Estrategia deTivoli en Mainframe
Félix Merchán ArellanoIBM Tivoli Sales Manager – SPGIT IMT
© 2006 IBM Corporation2
IT Challenges and System z
IBM System z and IT Service Management
New Versions of Tivoli Products in Z
Agenda
“What matters is how satisfied customers are, how c osts are being saved on the supplier side, and how to allow for more creativity and added value at all levels of the organization.” --Erik Brynjolfsson, Director of the Center for eBu siness at MIT
© 2006 IBM Corporation3
IT Service Management and System z
� ITSM: Logical evolution of Systems Management:− Management focus shifting from IT resources to business
services− Resources becoming more autonomic− Processes need to be more than just paper
� instantiated as automated workflows to ensure compliance and consistency
� No better foundation for ITSM than System z− In the face of constant change, System z remains an
effective and efficient platform− High availability …resiliency….transactional performance
and security− Low total cost of ownership
� We’re committed to bringing System z solutions that:− Expand System z capabilities while enhancing its proven
strengths− Reduce the costs associated with operations and systems
management
© 2006 IBM Corporation4
� Change: Market demands, workloads, service levels
� Compliance: Regulations, security, audit capabilities
� Complexity: Heterogeneous resources, organizational silos, composite applications
� Cost: Management and administration
Challenges are coming from many fronts:
“We’re trying to resolve a huge morass of IT complexity, while demand for our services keeps going up. We’re getting hit from both sides. So what are we doing about it? We’re delivering an adaptive IT organization that provides services on demand to support the needs of the business.” –– George Surdu, Director, Global Information Technology Infrastructure, Ford Motor Company, September 2005
IT Organizations Face Tremendous Challenges
© 2006 IBM Corporation5
� IT is completely intertwined with business processes
� Compliance initiatives demonstrate increased reliance on IT− Identity and access management− Data protection, retention and archiving− Change management
� Serious consequences increase focus− Sarbanes-Oxley− Basel II Accord− Patriot Act− HIPAA
Reasons Behind the Revolt:
Compliance Initiatives Stress IT / Business Linkage
© 2006 IBM Corporation6
Actual Application Architecture for Consumer Electronics Company
Reasons Behind the Revolt:
Architectural Complexity Reduces IT Efficiency and Effectiveness and Exposes Organizational Complexity
© 2006 IBM Corporation7
wwwLa
bor
Cos
t
Sense Isolate EvaluateDiagnose Take Action Time
Availability Management
Change Management
Change Management
Security Management
Service Level Management
Information Lifecycle Management
Release Management
Application Experts and
Tools
DatabaseExperts
and Tools
Desktop Experts
and Tools
NetworkExperts
and Tools
Server Experts
and Tools
Mainframe Experts
and Tools
Storage Experts
and Tools
Managing composite applications across IT silos is major challenge
Organizational Complexity Compounds the Problem
© 2006 IBM Corporation8
IT Infrastructure Trends – Rising Operational Costs
Cost of management & administration
New server spending 1996 2000 2004 2008
$
Managing volatility, complexity and compliance measures have boosted operational costs ... at the expense of new initiatives.
� 70% of CIO budget is labor
� $325B in operations labor by 2008
� Application development will decline at -10% CGR to 2008
© 2006 IBM Corporation9
Pulling Down the Labor Cost Curve with System z
200
220
240
260
280
300
320
340
2005 2006 2007 2008
$ B
illio
ns
How can we reduce the cost of operational labor, and refocus the investment for the benefit of the business?
• Process - System z has historically encouraged and embraced process automation
• Knowledge – 40 years of experience and discipline
• Technology – World class technology delivering resilience, security and transactional performance
© 2006 IBM Corporation10
IT Process ManagementProcess
Knowledge
Technology
Process is part of the System z DNA. The automation of business processes has been performed with System z for decades.
System z Core Competencies
With 40 years of experience, no other platform embodies the discipline, knowledge and skills of System z
System z has established itself as the most available, secure and capable platform ever deployed
© 2006 IBM Corporation11
� Open and federated Change and Configuration Management Database (CCMDB)
� Proven technology for integrating ‘Process to Product’ -- including third-party vendors
� Based on self-managing autonomic technologies and best practices such as ITIL and eTOM
� Built on an SOA architecture, and can manage and secure SOA environments
The industry’s most comprehensive set of products, services and solutions
Change and ConfigurationManagement Database (CCMDB)
Server, Network and Device
Management
StorageManagement
SecurityManagement
Business Application
Management
Service Delivery
& SupportService
DeploymentInformation
ManagementBusinessResilience
IT CRM & Business
Management
IBM IT Service Management
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IBM IT Service Management – Innovation that Matters
© 2006 IBM Corporation12
IT Process Managers Bridge Organizational Silos
IT Process Management Products
Best Practices
IBM IT Service Management
Available Now!Available Now!
Service Delivery
& SupportService
DeploymentInformation
ManagementBusinessResilience
IT CRM & Business
Management
� Automates IT management processes for rapid responsiveness and greater flexibility
� Based on experience applying ITIL, eTOM, CoBIT and CMMI in customer environments
� Extends autonomic computing technology experience to people, processes and information
Available in 2H 2006!Available in 2H 2006!
Availability Process Manager
Release Process Manager
Storage Process Manager
Capacity Process Manager
Financial Assessment
Process Manager
Future DirectionsFuture Directions
SecurityProcess Manager
Service LevelProcess Manager
AssetProcess Manager
Change andConfiguration Management
(embedded in the CCMDB)
Service Continuity
Process Manager
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
© 2006 IBM Corporation13
TaskAutomation
ProcessAutomation
Human Driven
Tool Automated
CMDB CMDB
IBM Tivoli OMEGAMON XE
Launch from Service Desk
Shared data
Assess Services Impacted
Assess SLA/OLA
Assess Failing
Component
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IBM IT Service ManagementIBM IT Service Management
Tivoli Enterprise Console
IBM Tivoli Monitoring
Tivoli Service Level Advisor
Tivoli Enterprise PortalIn ITM or OMEGAMON
TBSM/RAD
Tivoli Service Level Advisor
Composite Application Manager
TBSM/RAD
Example Scenario
Determine Business Impact
IBM Tivoli Availability Process Manager
Identify the Starting CI
Summary
© 2006 IBM Corporation14
Products include:
� Tivoli Access Manager Family
� Tivoli Identity Manager Family
� Tivoli Federated Identity Manager Family
� Tivoli Directory Server
� Tivoli Directory Integrator Family
� Security Compliance Manager
� Tivoli Security Operations Manager
Security Management
Products include:
� Tivoli Storage Manager
� Tivoli Continuous Data Protection for Files
� TotalStorage Productivity Center
Storage Management
Products include:
� Tivoli Enterprise Console
� Tivoli Monitoring Family
� Tivoli OMEGAMON Family
� Tivoli NetView Family
� Tivoli Remote Control
� Tivoli System Automation Family
� Tivoli Workload Scheduler Family
� Tivoli Provisioning Manager
� Tivoli Configuration Manager
� Tivoli Decision Support for z/OS
� Netcool/OMNIbus
� Netcool/Proviso
� Netcool/Precision
� Netcool/Monitors
Server, Network & Device
Management
Products include:
� Tivoli Composite Application Manager Family
� Tivoli Business Systems Manager
� Tivoli Intelligent Orchestrator
� Tivoli Service Level Advisor
� Tivoli Contract Compliance Manager
� Tivoli License Compliance Manager Family
� Netcool/Impact
� Netcool/RAD
Business Application
Management
IBM IT Service Management
Tivoli Product PortfolioAvailable TODAY!
Integrated across silos through the ITSM platform to the IT process management products
IT Operational Management Products
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
© 2006 IBM Corporation15
CCMDB and System z: System z Discovery
� Tivoli Enterprise Portal Discovery Library Adapter − Resources: All managed systems, including distributed agents
and OMEGAMON XE mainframe agents� Attributes such as URL for context sensitive launch into TEP
− Designed to be as easy as possible to deploy and run.� No special customization needed. � Leverages ITM V6.1 common shared services
� z/OS Discovery Library Adapter (Beta)
− Resources: System z Machine, LPAR, z/OS, Address Spaces including IMS, DB2, CICS, MQ, WAS� Attributes such as Release, MSU Capacity
− Designed to be as easy as possible to deploy and run.� No special customization needed. � No special prerequisites just a working z/OS system
© 2006 IBM Corporation16
Demonstrating our continued commitment
Best Practices
IBM service management
Operational management
Service management platform
Process management
Best practices and services
Network performance and wirelessNetwork management
Service management for converged networks
Service asset management
IT asset management andenterprise asset management
Software asset management
Service deployment
Automated provisioning Service delivery and support
Change and configuration management
Governance and security
Software usage metering Log management andasset monitoring
Internet security
© 2006 IBM Corporation17
License
Compliance
Manager for
z/OS v4.1
System
Automation
for z/OS 3.1
Composite
Application
Manager for R.T.
Tracking V6.1
NetView on
z/OS v5.2
IBM Tivoli
Monitoring
v6.1
System
Automation for
Multiplatforms
v2.2
OMEGAMON
XE on z/OS
v4.1.0
Tivoli
Enterprise
Console v3.9
Composite
Application
Manager for
WebSphere V6.1
Composite
Application
Manager for
SOA V6.1
Workload
Scheduler for
z/OS 8.3
Contract
Compliance
Manager v3.7
Usage and
Accounting
Manager v6.1
OMEGAMON
XE for DB2
PE/PM v4.1.0
OMEGAMON
XE for
Storage
v4.1.0
OMEGAMON
XE for MF
Networks
v4.1.0
OMEGAMON
XE for CICS
& IMS v4.1.0
Executive Dashboard
Service Level Reporting
End to End Management from Tivoli System z Portfolio
© 2006 IBM Corporation18
New Versions of Tivoli z/ProductsNew Versions of Tivoli z/Products
© 2006 IBM Corporation19
MonitoringIBM Tivoli OMEGAMON XE
− z/OS V4.1.0 (First Quarter 2007 availability)
− CICS on z/OS V4.1.0 − IMS on z/OS V4.1.0 − DB2 Performance Expert on z/OS V4.1.0 − DB2 Performance Monitor on z/OS V4.1.0 − Mainframe Networks V4.1.0 − Storage on z/OS V4.1.0 − z/VM and Linux V4.1.0
� IBM OMEGAMON z/OS Management Console V4.1.0 (First Quarter 2007 availability)
� Installation and Customization Assistance Tool (ICAT) V3.1.0 – a component with OMEGAMON products
� Tivoli NetView for z/OS V5.2 Sparkler Release
� Web Access v1.3 for InfoMan Sparkler Release
New Releases of IBM Tivoli ProductsGA during 4Q06 except as noted
© 2006 IBM Corporation20
Application Management� IBM Tivoli Composite Application Manager (ITCAM)
− WebSphere V6.1 and ITCAM for J2EE V6.1− SOA V6.1− Response Time Tracking V6.1 (Available now)
Automation� IBM Tivoli System Automation
− z/OS 3.1 – sparkler for TWS integration− Multiplatforms v2.2
� Tivoli Workload Scheduler − z/OS v8.2 – sparkler for TSA integration− z/OS v8.3
New Releases of IBM Tivoli ProductsGA during 4Q06 except as noted
© 2006 IBM Corporation21
Job Scheduling Console
Job Scheduling Console
TWS Agents
AIX, HP, Solaris, Windows, Linux, OS/400, z/OS…
TWS Business Agents
SAP PeopleSoft Oracle
TWS Dynamic Workload Broker
New in 2006
Scheduling Web UINew in 2006
Scheduling Web UINew in 2006
End to End Job Scheduling
TWS Servers
z/OS based Distributed
Tivoli Enterprise Portal
New in 2006
Tivoli Enterprise Portal
New in 2006
� Single solution to integrate workloadsfrom multiple applications, across multiple platforms.
� Improves availability and integrity of production systems
� High Availability and Fault Tolerant architecture.
� Dynamic real-time workload automation in addition to traditional calendar and event-based scheduling
� New Critical Path Monitoring and management feature for TWS
� New TEP integration to monitor the status of TWS critical jobs
� Enhanced TWS-WLM integration to support new WLM scheduling features
IBM Tivoli Workload Scheduler
© 2006 IBM Corporation22
System Automation & NetView for z/OS
� Enhanced Tivoli System Automation on z/OS (TSA) integration with Tivoli Workload Scheduler (TWS) − Issue TSA commands from within the TWS console− TEP launch in context to TSA
� TSA Multiplatform provides integration with IBM High Availability Cluster Multiprocessing (HACMP) and Microsoft Server Cluster Service (MSCS)− Centrally manage high availability for composite applications running
in heterogeneous environments
� Tivoli NetView on z/OS enhanced TEP integration − With OMEGAMON XE for Mainframe Networks and new
interoperability with OMEGAMON XE for z/OS, DB2 PE/PM, and CICS
© 2006 IBM Corporation23
� Delivered CCMDB TEP Discovery Library Adapter
� Added Globalization to Group 1 languages− French, German, Italian, Spanish, Portuguese, Chinese (simple &
traditional), Japanese, Korean
� Extended Interoperability via Dynamic Workspace Link ing− intelligently link to other workspaces using the context available at the
time of link execution to reduce problem resolution time
� Added z9 Integrated Information Processor (zIIP) monit oring in OMEGAMON XE on z/OS & XE on DB2 PE/PM on z/OS− Day 1 support via service for OMEGAMON XE z/OS and DB2 PE/PM
V3.1.0 via PTF and enhanced support in 4.1.0− zIIP address spaces, service classes, LPAR data, DDF server thread
data, workloads eligible for zIIP that are running on standard CPUs
Major New Common OMEGAMON Capabilities
© 2006 IBM Corporation24
Major New Common OMEGAMON Capabilities (Cont)
� Extended Tivoli Data Warehouse (TDW) with support for Pruning and Aggregation− Automatic deletion of data and consolidated reporting by groups,
dates, etc.
� Added IBM Support Assistant� Plug-ins to improve product support
� Added Problem Determination Guides− Help customers diagnose and solve operational problems
� Support for Agent Versioning added− Multi-product version support enable incremental deployment of
OMEGAMON 4.1.0 products
� IBM Customization Assist Tool (ICAT) enhanced to si mplify SMP/E and Run Time Environment (RTE) installation an d deployment
© 2006 IBM Corporation25
Dynamic Workspace Linking Functionality
OMEGAMON XEfor z/OS 4.1.0
OMEGAMON XEfor Storage 4.1.0
OMEGAMON XEfor IMS on z/OS 4.1.0
OMEGAMON XEfor CICS on z/OS 4.1.0
OMEGAMON XE for DB2 PE/PM z/OS 4.1.0
OMEGAMON XE forMainframe Networks 4.1.0
Problem: How do I quickly find a potential problemthat requires multiple monitoring products?
Scenario: Dynamically link in context from CICS transaction to the associated DB2 thread
Solution: Dynamic Workspace LinkingProduct provided links & user customized
OMEGAMON z/OS Management Console 4.1.0
© 2006 IBM Corporation26
OMEGAMON XE on z/OS v4.1.0 Highlights
� zIIP processor usage and reporting – also back fit in v3.1.0 (July)
� Basic RMF III launch, optional RMF collection for CF data
Availability 1Q2007
� Integration:− Linking from OM XE DB2 PE/PM to OM XE on z/OS (enclave), DWL to
OMEGAMON XEs, and z/OS Management Console (zMC)
� Added to XE interface from CUA− I/O rate by address space − Real Storage information
� Tape drive situation support
� z/OS Exploitation− Coupling Facility structure duplexing reporting− Plex wide zAAP support
� Converged OM XE for USS into OM XE on z/OS
© 2006 IBM Corporation27
zAAP / zIIP ReportingSame changes to: Address Spaces Workspace for Service Class
Address Spaces Workspace for Service Class Period
© 2006 IBM Corporation28
OMEGAMON XE for CICS on z/OS v4.1.0 Highlights
� Enhanced CICS TS Support− URIMAP summary, global counts and details for CICS web
clients− Web Service analysis reports for Web Service Details, Virtual
Host Detail, Pipeline Detail, Document Template Detail
Availability 4Q2006
− Business Transaction Services (BTS) support for long running processes− Recovery Manager reporting for application performance tuning− Enqueue pool details for recovery− Enterprise Java analysis reporting
� Dynamic Workspace Linking− CICS Transaction -> DB2 Thread, CICS Transaction Analysis data, − DB2 Thread Exception Detail reports
� CUA Migration to XE – Service Level Analysis (SLA) and Application Trace Facility (ATF)
� Integration with CICS PA
© 2006 IBM Corporation29
OMEGAMON XE for IMS on z/OS v4.10 Highlights
� TRF reporting improvements− Increased precision expanding transactions to the millisecond
� DL/I call reporting for full function and Fast Path W FI regions
Availability 4Q2006
− Accumulation of all call types issued by an application during transaction processing
� HALDB support− DB summaries, partition details, VSAM / OSAM statistics
� DBCTL detailed thread reporting for monitoring activity− Allows detection and prevention of application bottlenecks and response time
problems.
� Enhanced IMS Connect reporting− Provides summary of transaction performance, details about every transaction
processed and auto-discovery of IMS Connect tasks
� Product provided Dynamic Workspace Links (DWL) to OMEGA MON DB2 and CICS
© 2006 IBM Corporation30
OMEGAMON XE for DB2 PM/PE on z/OS v4.1.0 Highlights
� Support for zIIP processor usage
� New DB2 Top Ten Volume reports for the System z9 pla tform
� DB2 version 9 day one support
• Enhanced Thread Overview• Show additional LOCK information and Changed Pages in all Group
Buffer Pools
• DWL for enclave to OMEGAMON XE on z/OS, OMEGAMON XE for CICS on z/OS and OMEGAMON XE for IMS on z/OS.
Availability 4Q2006
© 2006 IBM Corporation31
OMEGAMON XE for Storage on z/OS v4.10 Highlights
IBM Confidential
� New storage toolkit for DFHSM and DFDSS functions− Database administrators can quickly and easily create
commands or schedule actions to maintain and administer DASD storage via the TEP
Availability 4Q2006
� Top ten volume reports
� New dataset attribute database− Granular and versatile reporting capabilities at the dataset level that can be
administered via the new storage toolkit function
� New problem solving workspaces adding to your problem determination capabilities− Intelligent situation analysis
� Integration:− DWL to other OMEGAMON XE on z/OS
− Launch of Total Productivity Center (TPC)
© 2006 IBM Corporation32
OMEGAMON XE for Mainframe Networks on z/OS v4.1.0 Highlights
� New performance reports− VTAM buffer pool and address space workspaces
� Enhanced FTP records− Provided by the z/OS Communications Server Network Management Interface
resulting in performance improvement
� TN3270 server session workspaces provide performance and availability metrics for systems running z/OS version 1. 8
• Advanced historical reporting• Available using both new Tivoli Enterprise Portal workspaces and SQL queries
against the Tivoli Data Warehouse database• DBCTL detailed thread reporting for monitoring activity allowing the detection and
prevention of application bottlenecks and response time problems
• Enhancements to Enterprise Extender (EE) reporting and High Performance Router (HPR) connections
• DWL to OMEGAMON XE on z/OS and NetView on z/OS for extended integration
Availability 4Q2006
© 2006 IBM Corporation33
OMEGAMON XE for z/VM and Linux v4.1.0
� Combined offering to monitors z/VM and Linux on System z
� Provides workspaces that display� Overall System Health� Workload metrics for logged-in users� Individual device metrics� LPAR Data
Availability 1Q2007
New!
� Composite views of Linux on z running on VM
� Integrated with the VM Performance Toolkit
© 2006 IBM Corporation34
Modernizing the “Face” of z/OS
The way it’s been
Expert-friendly, long learning curve for people new to platform
• Multiple UIs – no central system management portal
• Many interfaces not known to those new to System z
• Manual tasks requiring extensive documentation
� Central z/OS management portal� Simplified, automated task-oriented
mgmt interface, with integrated user assistance
� Modern look & feel; more familiar to those new to platform
� Focus on customer goals� Optional for those who prefer traditional
interfaces
The way it can be
© 2006 IBM Corporation35
Simplifying z/OS Operations Using OMEGAMON and Tivoli Enterprise Portal Technology - New management console
• Simplify z/OS management for the new generation of IT professionals
• Automating, eliminating, and streamlining tasks
• Easily upgradeable to full OMEGAMON solutions
Value
• Task oriented approach with GUI front end
• z/OS Health Checker data plus Tivoli Enterprise Portal base capabilities
– Situations– Expert Advice & Take Action
• Configuration status metrics for z/OS resources displayed using Tivoli Enterprise Portal
– Improved ease-of-use of z/OS management
– Value-add upgrades to comprehensive Tivoli Monitoring Services products
Capabilities
• Available for no charge to z/OS customers
• z/OS 1.4 and higher
© 2006 IBM Corporation36
IBM OMEGAMON z/OS Management Console
� Eliminates having to remember complex DISPLAY commands� Visualizes status of sysplex resources and Health Checks� Shipped 1.1.0 December 2005� Shipped 1.1.1 with ITM V6 support March 2006
© 2006 IBM Corporation37
OMEGAMON zMC : Configuration Health Checks
© 2006 IBM Corporation38
IBM OMEGAMON z/OS Management Console v4.10Highlights
� Coupling Facility status details
� Coupling Facility Resource Manager (CFRM) status for contention issues
• LPAR Cluster status details
• Unix System Services data and processes reports
• DWL to OMEGAMON XE on z/OS for better integration and problem determination
IBM Confidential
Availability 1Q2007
© 2006 IBM Corporation39
IBM Best Practices and Implementation Support
IBM Tivoli Unified Process• IBM Process Reference Model for IT incorporates ITIL,
COBIT, and IBM best practice processes in a complete, cohesive model
• Tools Mentor - make ITIL actionable!
Open Process Automation Library (OPAL)• Comprehensive online catalog of more than300 validated
product extensions
IBM Global Technology Services• Innovation Workshops• Infrastructure Services Readiness Engagement• IT Service Management Design• Implementation Services
Ecosystem of System Integrators and Business Partne rs• Vision Creation Workshops and Readiness Assessments• ITIL Process Design• Consulting and outsourcing services• Implementation and deployment services
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IBM IT Service Management
© 2006 IBM Corporation40
Technology
Process
PeopleInformationIT Service
Management
Summary
� IBM Tivoli is committed to bringing System z soluti ons that:− Expand System z capabilities while enhancing its proven
strengths− Reduce the costs associated with operational and systems
management
� Integrate and Interoperate− Maintaining our leadership in enhancing System z hardware and
software to integrate and interoperate with new platforms and applications
� End-to-End Solutions− Providing End-to-End management solutions to find and fix
problems quickly, leveraging System z and Tivoli solutions
� ITSM Solutions− Delivering ITSM solutions that can meet your key IT challenges
cost effectively