Tech for GoodHow technology is driving change in the voluntary sector

Karl Wilding, NCVOTwitter: @karlwilding

National Council for Voluntary OrganisationsChampioning volunteering and civil society

GROWING UP IN A DIGITAL WORLD

GROWING UP IN A DIGITAL WORLD

1990s2010s

SOME OF THE MAIN TRENDS IN TECHNOLOGY?• Cheaper• More powerful• Simpler: the post-PC world

• Connected: always-on, inter-connected• Growth: pervasive and ubiquitous (Google ‘Shift

Happens’)• Embedded

• Mobile• Location aware

• Open (software, standards, data, culture)• Social (sharing, particpatory, distributed, bottom-

up)

MOBILE

THE TECHNOLOGY HYPE CYCLE

WHAT DOES ALL THIS MEAN FOR THE VOLUNTARY SECTOR?

We can think about how tech will shape the different functions of organisations:

1. Resource gathering: fundraising, financing, volunteering, sharing

2. Resource distribution: grantmaking3. Reporting: outcomes, M&E, data visualisation4. Campaigning, influencing and communications5. Service delivery: digital by default?6. Membership: still relevant?7. Running the organisation: governance,

transaction processes, managing the workforce, managing stakeholders

FUNDRAISING: DONOR RELATIONSHIPS

FUNDRAISING: DISINTERMEDIATION

CROWDFUNDING

GRANTMAKING

REPORTING

COMMUNICATIONS: THE NEED TO BE A SOCIAL ENTERPRISE

CAMPAIGNING: PLATFORMS, DISINTERMEDIATION

SERVICE DELIVERY

MEMBERSHIP: STILL RELEVANT?

GOVERNANCE ETC

Thankyou

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