Team ProductivityMohammad Kermani, Winter 2016

CEO at Blue-White Tech Center Isfahan University of Technology, Entrepreneurship Center

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The Story

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Reality

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AS IS

TO BE

Planning

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AS IS

TO BE

AS IS

TO BE

Plan

𝑃𝑟𝑜𝑑𝑢𝑐𝑡𝑖𝑣𝑖𝑡𝑦=𝑇𝑜𝑡𝑎𝑙𝑂𝑢𝑡𝑐𝑜𝑚𝑒𝑇𝑜𝑡𝑎𝑙𝐸𝑓𝑓𝑜𝑟𝑡

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Adaptive

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AS IS

TO BE

AS IS

TO BE…

TO BE

TO BE

Entrepreneurial

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AS IS

TO BE

AS IS

TO BETO BE

TO BE

TO BE

What we are going to discuss

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AS IS

TO BE

AS IS

TO BETO BE

TO BE

TO BE

Goal Setting Goal

Setting

Goal Setting

Goal Setting

Process

Process

Process

Process

The cost and outcome

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AS IS

TO BE

AS IS

TO BETO BE

TO BE

TO BE

c=100, o=5

c=300, o=10 c=100, o=7

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Let’s do it efficient!

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AS IS

TO BE

AS IS

TO BETO BE

c=100, o=5

TO BE

c=90, o=50

Effectiveness matters!

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AS IS

TO BE

AS IS

TO BETO BE

c=100, o=5

TO BE

c=90, o=50

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Productivity• Efficiency: Doing things right.• Effectiveness: Doing right things.• Productivity: Doing the right things in the right way.

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What are these?• Monitoring• Evaluation• Assessment

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AssessmentIs the process of objectively understanding the state or condition of a thing.

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MonitoringMonitoring: routine or continuous measurement of progress while the project is ongoing1. Checking and measuring progress2. Analyzing the situation3. Reacting to new events, opportunities, and issues

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Monitoring1. Define Objectives2. Develop Indicators3. Collect Data4. Analyze Performance (Efficiency)

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Monitoring Tools• Program Implementation Plan• GANTT Chart (Activity vs. Time)• Other pre-designed tools

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EvaluationMeasurement of progress, results, and impact when project is completed

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Comparison

Monitoring• Continuous• Tracking Progress• Improve efficiency• By Project manager, program

manager, supervisor, team lead

Evaluation• Episodic• Critique• Improve effectiveness• By Program managers, external

parties, policy-makers, beneficiaries

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ProcessRESOURCES OUTPUT

TARGET

EFIECIENCY

EFFECTIVENESS

Monitoring

Evaluation

BreakMake Teams set ASIS, TOBE

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Key Performance Indicators• Time• Cost• Quality• Quantity• Ratio

• Financial• Customer• Process• People

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KPI• Cycle time from request to delivery• Average cycle time from request to delivery• Call length• Volume of tasks per staff• Number of staff involved• Number of reminders• Number of alerts• Customer ratings of service• Number of customer complaints• Number of process errors• Number of human errors• Time allocated for administration, management,

training

• Percentage of processes where completion falls within +/- 5% of the estimated completion

• Average process overdue time• Percentage of overdue processes• Average process age• Percentage of processes where the actual

number assigned resources is less than planned number of assigned resources

• Sum of costs of “killed” / stopped active processes

• Average time to complete task• Sum of deviation of time (e.g. in days) against

planned schedule of all active projects

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Is that All KPIs?

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OKR

John Doerr originally presented OKR to Google’s leadership team in 1999.

It has been used by the company ever since.

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Sample OKRObjective: Become the #1 rated iOS Photo Editing AppKey Result 1: Conduct survey to identify 10 most-requested featuresKey Result 2: Launch 5 of the most requested features by Dec 30Key Result 3: Conduct 10 user tests to identify UX issuesKey Result 4: Show 50% improvement in UX satisfaction via customer survey

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OKR = Objectives, Key ResultsMission /

Vision

Annual Objective 1

Objective 1

Key Result 1

TODO 1

TODO 2

TODO 3

Key Result 2

Key Result 3

Objective 2 Objective 3

Annual Objective 2

Annual Objective 3

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OKRs are• Measurable• Graded• Shared• Ambitious

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Goal Setting

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SMART Goal Setting• Specific• Measurable• Achievable/Attainable/Agreeable• Realistic/Relevant• Time Famed

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EXACT Goal Setting• Exciting (Positive)• Assessable (Measurable)• Challenging (Stretching)• Time-Framed

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Goal Setting

SMART• Specific• Measurable• Achievable• Realistic• Time Famed

EXACT• Explicit• Exciting (Positive)• Assessable (Measurable)• Challenging (Stretching)• Time-Framed

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Goal Setting

SMART• Organization• Maybe Negative• Organization Objectives

EXACT• Person• Always Positive• Personal OKRs

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Thanksmohammad@blue-white.co

CEO, Blue-White Tech Centertelegram.me/mohkermaniInstagram.com/MohkermaniTwitter: @mohkermani

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