Post on 01-Jan-2016
Survey ResultsSurvey Results
Penny’s Hill Practice
2011/ 2012
IntroductionIntroduction
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Statistics can be made to prove anything - even the truth
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IntroductionIntroduction
The purpose of the Patient Participation Directed Enhanced Service is give patients a greater say in the quality and range of services provided by general practice.
Today only around 40% of practices have a patient group of any kind. The aim of the PP DES is to ensure that all practices involve patients as fully as possible in development of their services.
Survey DemographicsSurvey DemographicsSex
Long-standing illness,Disability or infirmary?
60
143
0
50
100
150
200
Male Female
Nu
mb
er
of
res
po
ns
es
95 98
0
40
80
120
160
Yes No
Nu
mb
er
of
res
po
ns
es
Age Number of responses
Up to 44 years old 43
45 years old and above 160
Mean 61.8
Ensure representative group of patients reflecting practice profile
Determine priorities Type of survey Recommendations Action Plan
Priority areasPriority areas
Survey DemographicsSurvey Demographics18 - 24 1.20%
25 - 34 5.90%
35 - 44 8.20%
45 - 54 15.30%
55 - 64 10.60%
65 - 74 32.90%
75 - 84 22.40%
85 and over 3.50%
• More representative of practice population
•High proportion of elderly patients responded
EthnicityEthnicity
White Black or Black British Asian or Asian British
Mixed Chinese Other ethnic group
99%
1%
69
79
59
0
10
20
30
40
50
60
70
80
90
100
Per
cen
tag
e o
f re
spo
nse
s
Getting through on the telephoneGetting through on the telephone
2011 2008
Question 2004 2005 2006 2007 2008 Ability to get through to practice on phone 62 64 63 66 69
Ability to speak to doctor on phone 57 60 65 65 67
79
66
2011
8589
0
10
20
30
40
50
60
70
80
90
100
Obtaining test results by telephone
Seeing a doctor quicklySame day or next day
Seeing a doctor In advance
Seeing a practice nurse
Per
cen
tag
e o
f re
spo
nse
s
84 84
Booking appointments at the practice
Can other patients overhear what you say to the receptionists
How do you rate the information we give out about the practice
How would you like to receive information from the practice
The next stepsThe next steps
An action plan will be developed detailing the practice’s aspirations for the next 2 years