Surprise & Delight: How to build engagement when they least suspect it

Surprise & Delight: How to build engagement when they least suspect itTyler Thomas, Social Media Specialist, University of Nebraska–Lincoln

Higher Ed Social Media Conference ~ #HESM14

#HESM14@TylerAThomas

DISTRACTED

OVERWHELMED

CONNECTED

TECH-SAVVY

OVERSHARERS

SNAPCHAT

YIK YAK

BALONEY DETECTORS

YOUR BRAND

SURPRISE &

DELIGHT

UNEXPECTED

SURPRISE &DELIGHT

UNEXPECTED

DISCOVEREDSUDDENLY

SURPRISE &DELIGHT

UNEXPECTED

DISCOVEREDSUDDENLYWITHOUTWARNING

SURPRISE &DELIGHT

HIGH FIVEFRIDAY

STICKY NOTE SURPRISE

BANDPRACTICETREATS

BIGREDCOUCH

HUSKERHUNT

SIMPLE IDEA

HASHTAG

SURPRISE &DELIGHT

CAMPUSCOLLABORATION

Surprise & Delight: How to build engagement when they least suspect it

Education

Transcript of Surprise & Delight: How to build engagement when they least suspect it

Heart delight book - Heart's Delight Wine Auction

Surprise and delight your target market.

Suspect List

SPECIAL REPORT: THE FUTURE OF BRAND … · 14 /Strategy Report: Surprise Party A surprise-and-delight reward strategy works best when layered on top of a comprehensive loyalty program.

8 Steps to the Ultimate Surprise & Delight Campaign

Suspect Counterfeit Item (SCI)/Counterfeit …energytraining.atkinsglobal.com/core/files/energytraining/uploads...Suspect Counterfeit Item (SCI)/ Counterfeit Fraudulent Suspect Item

Suspect Tetanus

The Role of Methods of Service Encounter and Surprise in ... · delight, customer retention intent, and Word-of-Mouth (WOM) intent can all be driven by both SST use and surprise.

Auckland Transport...Auckland Transport recognises the important role that surprise and delight plays in memorable street design. Designers and applicants are encouraged to approach

Wed.-Thurs., February 26-27, 2014 Buffalo Center …butlercountytribune.com/sites/default/files/marketplace...Express surprise 41. Express delight 42. Mary mourning Jesus 43. 18th

2018 Market Outlook & Activity - Oceania · Social Media incorporated in all major campaigns User generated content Social listening and ‘surprise and delight’ gifts and rewards.

Suspect Kp

Terminal 2 Buildback CDR Presentation - Phase 2 ATCT... · CDR Presentation - Phase 2 May 21, 2018. Sense of Place Surprise & Delight Impactful Interventions Design Drivers -Connection

PacSun: Surprise and Delight Loyal Customers - Oracle€¦ · The CET Initiative: 3 Years Ago 6 Customer Experience Technology • Upgrade our technology foundation • Replace our

Copyright 2015 Ford Motor Company · LINCOLN CLIENT SPECIAL HANDLING (sold Lincoln vehicles at Lincoln dealers) To “surprise & delight” Lincoln Owners; Lincoln Dealers are authorized

Creative Guidelines & Specifications Specifications...Creative Guidelines & Specifications Geofilters are illustrated overlays that surprise and delight Snapchatters daily by allowing

Noelle Buben - U.S. Travel's ESTO | Innovate. Integrate ... · surprise, delight and…SOCIAL MEDIA In just 3 days… 1.67 Million Impressions resulting in 9,217 engagements ESTO,

Suspect Crewneck

Acknowledgements - Convergence Partnership...tends toward the unexpected, tapping into angles that surprise and delight a target audience, not simply inform them. Campaigns are geared

ARIA Las Vegas Slashes Check-in Wait Times with Mobile Option · info@stayntouch.com (301) 563-9460 @StayNTouchInc Unexpected efﬁciencies surprise and delight A pleasant surprise