Summary & Evaluation

EUPAN IPSG + HRWG Meeting

28-29 October 2013

Vilnius

Content:

• Plenary sessions & Key-note speakers

• Parallel Sessions & Facilitators

• 7QC in numbers

• Evaluation by participants

• Main conclusions

Plenary sessions & Key-note speakers

Plenary session 1:

“Towards Responsible Public Administration“

Dr. Geert Bouckaert (President of International Institute of Administrative Sciences )

Plenary session 2:

“User-oriented approach in services”

Dr. Elke Loeffler (President of IIAS)

Plenary session 3:

“Transforming Public Services in the London Borough of Lambeth”

Derrick Anderson (Lambeth Council, UK)

Plenary session 4:

“Efficient and smart use of public sector resources”

Dr. Gerhard Hammerschmid (Hertie School of Governance, Berlin),

D. Vitalis Nakrošis (Vilnius University, Lithuania)

Plenary sessions & Key-note speakers

Plenary session 5:

“Government responses to the fiscal crisis in Europe”

Dr. Tiina Randma-Liiv (Tallinn University of Technology, Estonia)

Plenary session 6:

“Towards Transparent and Open Public Administration”

Dr. Albert J. Meijer (Utrecht University, Netherlands)

Plenary session 7:

“Strengthening accountability in public administration”

Angelika Flatz (Federall Chancellery, Austria)

Plenary session 8:

“CAF as European Instrument for enhancing administrative capacity in the EU”

Patrick Staes (Seconded National Expert, EIPA)

Parallel Sessions & Facilitators

Plenary session 1: User oriented approach in public services

Parallel session 1 Making public services responsive Johanna Nurmi (FI)

Parallel session 2 Co-designing better public services with citizens Marta Kuzavinska (PL)

Parallel session 3 Delivering services in partnership with citizens and agencies Laura Masoli (IT)

Plenary session 2: Efficient and smart use of public sector resources

Parallel session 1 Performance management and other management approaches Vanessa Uytborck (COM)

Parallel session 2 Use of IT to increase public sector productivity Panagiotis Passas (GR)

Parallel session 3 Service delivery optimisation Frank Faber (NL)

Plenary session 3: Towards transparent and open public administration

Parallel session 1 Transparent public administration Katarzyna Dudzik (PL)

Parallel session 2 Accessible public administration Michael Kallinger (AT)

Parallel session 3 Socially responsible and responsive public administration Consuelo Hidalgo (ES)

7QC in numbers (I)

Key-note

speakers:

United Kingdom, EIPA, Germany, Lithuania,

Netherlands, Austria, Estonia, Belgium

Case

presenters:

from 19 countries + OECD+COM

Participants:

Countries: 27

Organisations: OECD +EIPA+ COM +EQUASS

[Lithuania -124, Poland - 24, Belgium - 17,

Finland – 16, Italy – 15]

Plenary

sessions:

Parallel

sessions:

Cost:

8

33

276

8

9

78 500 EUR

Participants /country: COUNTRY PARTICIPANS COUNTRY PARTICIPANS

Austria 5 Italy 15

Belgium 17 Latvia 11

Bulgaria 1 Lithuania 124

Croatia 5 Luxembourg 1

Czech Republic 1 Netherlands 9

Denmark 4 Norway 8

Estonia 9 Poland 24

Finland 16 Romania 2

France 5 Slovenia 2

Germany 9 Spain 4

Greece 4 Sweden 6

Hungary 2 Turkey 3

Iceland 2 United Kingdom 3

Ireland 2

Visits: 712

Unique users: 521

Hits: 978

Countries: 25

ONLINE Streaming:

7QC evaluation

4,4 4,5

3,9

4,2

4,7

4,01 4,06

4,9

0,00

0,50

1,00

1,50

2,00

2,50

3,00

3,50

4,00

4,50

5,00

The overall

evolution of

the

conference:

The

evaluation of

the

registration

procedure

The standart

and quality

of pre-

booked

hotels

The overall

evaluation of

the technical

organization

Practical

information

delivered by

the

organizers

before the

conference:

The quality

of

documents

and materials

provided by

the

organizers:

The agenda

and format

Conference

The social

event

programme:

7 QC evaluation (II)

The quality of the key-note speakers

4,8 4,8

4,5 4,5

4,1

3,84,0 4,0

3,5

0

0,5

1

1,5

2

2,5

3

3,5

4

4,5

5

Nick Thijs Dr. Geert

Bouckaert

Dr. Elke

Loeffler

Derrick

Anderson

Dr. Gerhard

Hammerschmid

Dr. Vitalis

Nakrošis

Dr. Tiina

Randma - Liiv

Dr. Albert J.

Meijer

Angelika Flatz

Parallel session 1

4,40

4,50

4,5

3,9

4,2

4,00

4,7

4,1

4,3

0,00 1,00 2,00 3,00 4,00 5,00

The effectiveness of the chairmanship during

the session (focus on the topic; time keeping,

The usefulness of the information presented

during te session in your professional work:

The quality of the speakers:

Session 1.1- Making public services responsive

Session 1.2- Co-designing better public services with citizens

Session 1.3-Delivering services in partnership with citizens and

agencies

Parallel session 2

4,50

4,00

4,00

4,6

4,3

4,8

4,2

4,1

4,4

0,00 1,00 2,00 3,00 4,00 5,00

The effectiveness of the chairmanship during the session

(focus on the topic; time keeping, general efficiency)

The usefulness of the information presented during te

session in your professional work:

The quality of the speakers:

Session 2.1- Performance management and other

management approaches

Session 2.2- Use of IT to increase public sector

productivity

Session 2.3-Service delivery optimisation

Parallel session 3

4,6

4,3

4,2

4,2

4,2

4,4

4,4

4,1

4,1

0,00 1,00 2,00 3,00 4,00 5,00

The effectiveness of the chairmanship during the session

(focus on the topic; time keeping, general efficiency)

The usefulness of the information presented during te

session in your professional work:

The quality of the speakers:

Session 3.1-Transparent public administration

Session 3.2-Accessible public administration

Session 3.3-Socially responsible and responsive public

administration

7QC – conclusions

PEOPLE CONTENT ATMOSPHERE

Participants

Speakers

Organisers

• Agenda

• Presentations

• Best practise

• Venue

• Accommodation

• Catering service

• Entertainment

7QC: lessons learned & suggestions

Networking

Dissemination of information

Interactivity

Contacts

Enthusiasm and charisma

Thank you for your attention!

Contact details:

Gitana Jurjonienė

gitana.jurjoniene@vrm.lt +370 271 8447