Stefan Jørgensen: Conquering commerce

Post on 19-Feb-2017

177 views 3 download

Transcript of Stefan Jørgensen: Conquering commerce

Conquering CommerceStefan Jørgensen

Founder & CEO at itembase, Inc.

AMAZON ETC. HAS SHOWN THE WAYAnnual growth, equal starting point

Average eCommerce merchant (<1,000 monthly transactions)

eCommerce giants (>10m monthly transactions)

Utilizing big data has becomethe key competitive advantage*

NETWORK OF 100,000s SHOPS WORLDWIDE

4

5

6

7

3 years ago

8

6 month old

9

30 seconds

10

Viking Movie

11

Drama

12

13

Legal Drama

14

Action Movie explotion

15

Beer

Here we go

17

18

19

20

21

22

1. Understand

your products

23

Less products means more revenue

eCommerce works

25

To Cool for School

26

27

28

Legal Drama

29

2. Understand

your customers

30

Ebay buyerPrice sensitive

Demanding

Loves the personal touch

31

The professionalSilent

Uncomplicated

Reacts based on external factors

32

The fashionistaNot price sensitive

Language

Geo-location

33

Less new customers means more revenue

34

1. Understand your Products2. Understand your Customers3. ...4. ...5. ...

Digital Products

36

Meeeeet

37

800k users

38

Snow

39

Beach

40

12m users

41

3. Structure your data

42

Replicating the POS?

43

Invite a friendInformation, text and language details

Remove obstacles

Combine information

€10 per month vs. €40 per month

44

Newsletters and Order Confirmations

It’s about the customer

It’s about the products

60% Openrate6,5% CTR

40% sales from order confirmation

45

Customer Service

Know the customer history

Automated customer service – 80% less work

Use photo’s30% Less complaints

46

1. Understand your Products2. Understand your Customers3. Structure your Data4. ...5. ...

Commerce Network

48

49

50

Chaos paperwork

51

52

53

Rheingau

55

56

4. Give

customerscontrol

57

Subscription cancellationOnline instant subscription cancellation

Full customer control

30% lower unsubscribe

58

Shipping TrackingStatus tracking

Address control

Timing options

59

Price Guarantee

People want to buy

Take away reasons to say no

Result tracking

60

1. Understand your Products2. Understand your Customers3. Structure your Data4. Give your Customers Control5. ...

Going Global

62

$10m

63

Slice $10m

64

65

66

67

5. Tell your

Story

68

Include ”About me” page meansMore revenue

69

1. Understand your Products2. Understand your Customers3. Structure your Data4. Give your Customers Control5. Tell your Story

70

Big10 VC’s

71

Plane - Back to Europe

72

Back2work

Ramo+Per mit Vikingerhelm

73

74

35 sales people

75

100.000 shops

76

Team

Investors

77

UPS – 3 weeks

78

itembase, Inc.

79

Big10 VC’s

80

40 Slides

81

The online inventory for everyone and everything

Conquering the world of eCommerce‘Viking Style’

82

How will you get1 million shops?

83

Europeans person falling of chair.

84

Why else would you do it?

85

86

1 API to enable Commerce

87

If you want create your own furniture brand

100mn Products

88

If you want to sell Bikinis100mn Customers

A+ Data Standards

1000s Data Solutions

91

End Resource Problem

92

GDP

93

...dreams

94

Tell your Story!

95

Make it reality

96

Just like Denmark

97

Slovenia is a great kickstarter

98

Denmark on worldmap – damn insignificant

99

Be aggressive

100

Be quick

101

Go where no one has gone before

102

Conquering the world of Commerce

Twitter @stefbj Email: sj@itembase.biz