Singapore Salesforce User Group

Thursday 24th January 2013

Welcome! We’re glad you could make it, please register and fell free to mingle and enjoy refreshments provided by Salesforce before we begin.

Agenda

3:30 – 3:45:     Welcome & Introduction

3:45 – 4:45:     Service Cloud Demo - Jonas Lim (Senior Sales Engineer)

4:45 – 4:55:     Customer insights and experiences of Service Cloud 

4:55 – 5:20:     User Group Experiences & Challenges discussion

5:20 – 5:30:     The next User Group meeting

Paul Rickelton

• Programme Manager / Business Engagement • Active in Salesforce.com since 2006• Implementation and Integration Projects

• Sales Process (Lead – Order)• Master Data Management• Compensation Management• Varicent• Qlikview• Informatica• APTTUS

3

Introductions

• First Name

• Company

• # of years using Salesforce

Salesforce.com User Groups

Vision

Build an enthusiastic local community group that enables members to be more successful with Salesforce.com.

Objectives• Success – provide a forum for members to exchange ideas, best

practices, and lessons learned using Salesforce.com• Flexibility – develop a meeting structure that allows for flexibility,

changing member needs, and maturity level• Quality - ensure that the content being delivered reflects the needs of

a majority of the members based on registration feedback

For the Community, by the Community!

We hear you!

Most Wanted Topics1. Sales Cloud

2. User Adoption

3. Service Cloud

4. Reporting & Dashboards

Service Cloud

Jonas Lim - Senior Sales Engineer

Breakout Session

Alvin Liew – Customer Success Director

Success.Salesforce.com

• Learning Center• New Release & Feature Training

• Best Practices

• Tip Sheets

• Answers• Rockstars available!

• Don’t have to go it alone

• Thousands of answers!

• Ideas• You Ask for It, You (May) Get It!

• Monitored By Salesforce [#T3C]

• Your Votes Count

• See “Coming Soon” & Delivered Ideas

• Salesforce Blogs• Company

• Product

• Strategy

• Community

• Developer

• Mobile!

Facebook

• Twitter [twitter.com/salesforce]

• http://bit.ly/GTKTC_SFfamily

• Community Hashtags:

• #askforce

• #GTKTC

• Features, Tips by Cloud / Product [facebook.com/salesforce]

• Singapore User Group [facebook.com/SingaporeSFDC]

Twitter

Save the date!

The next meeting dates…

• Thursday 21st March

• Thursday 30th May

Thank You!