Post on 06-May-2015
description
Happily Married: Yammer and SharePointDanny BurlageWortellMVP Office 365
“When you give everyone a voice and give people power, the system usually ends up in a really good place.” -- Mark Zuckerberg, Facebook CEO & Founder
By not tweeting, you’re tweeting. You’re sending a message.
Social is no longer optional"Social networking-type applications will become as ubiquitous in the workplace as Microsoft Office tools and will likely replace e-mail as the dominant form of corporate communications." -- Bill Gates
Mass Collaboration:
The ability of large numbers of people, who may have no preexisting connection, to effectively work toward a common goal.
“Defining Social Media: Mass Collaboration is Its Unique Value”by Anthony J. Bradley, blogs.Gartner.com, March 8, 2011
Without the ability to collaborate on a massive scale, we specialize and compartmentalize, which leads to highly structured organizations.
Breaking habits of structured organizations: email
VS
Microsoft’s approach
SEAMLESS CONTEXTUAL
TRUSTED
Yammer Explained
Yammer is an Enterprise Social Network that brings social networking to the business world. Yammer allows employees to: Sign up for and use Yammer for free, and
upgrade to the more powerful enterprise edition at any time.
Collaborate both internally and externally by controlling home and external network access, helping you connect with partners, customers, and vendors.
Manage the growth of the network by controlling who is allowed to invite users. (Enterprise edition only)
Connect to the entire organization with groups, robust search, and integrations with other business applications.
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Yammer is Free and Accessible
Yammer’s business model is best described by the term freemium, which means that you can sign up and use Yammer for free.
Upgrade to the Enterprise version at any time. The Enterprise version includes administrative features, integrations, and
additional services. There is no need to recreate content when you upgrade.
Yammer allows for both internal and external collaboration.
• Signing up with your corporate email address puts you in the home network that corresponds to your email domain.
• Access to home network content is limited to those with the corresponding email domain.
• In the Enterprise version of Yammer, you can combine multiple domains for the same network.
• Home network members can create an external network where the administrator can control who is invited, allowing you to connect with partners, customers, and vendors.
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Employees need internal communication tools that allow them to quickly respond to consumer-driven changes
INTERNAL Audiences
EXTERNAL Audiences
CONNECTED Platform
Active Directory
Empower employees to adapt
A single place to manage your
content across SharePoint and Yammer
Social productivity platformEnable secure conversations with a single social layer across the Office productivity tools people use every day.
Work better together on Office documents with
inline conversations
Connect and discuss in real-time
Your content always stays in
sync with SkyDrive Pro
Post to Yammer right from within
the document preview
Rich document previews
Communicate with multi-party HD
video
Social intranetEvolve your intranet by adding a real-time communication and enabling employee engagement from any device.
Bring your intranet to life with dynamic
conversations
Best-in class web publishing portal
Communicate in
real-time
Kim Abercrombie
Stay connected from any device
Social business processesImprove business processes and connect business applications using a single social layer.
Surface updates in Yammer from siloed business
apps
Make your existing business apps social with in-
context conversations
Search across conversations,
content and business data
Responses to posts show up both in Yammer and the
business app
Easy to use
Easy to use
Out of the box
Users try and adopt Yammer
They invite their colleagues
IT take control and ownership
The social layer: woven into apps you use everyday
LOB Apps
Product Roadmap Themes
Improved communication between Yammer and email, along with enhanced group messaging flexibility
Real-time mobile messaging and updated mobile apps
Seamless Integration with Office 365 services
Updated inbox to make essential information accessible at your fingertips
Redesigned navigation bar optimized for communication
Everything You Need to Get Work Done, All In One Place
Flexible, Real-Time Communication, Wherever You Need It
Yammer and Office 365 Roadmap Update
Summer
TodayOption to replace SharePoint
Newsfeed with Yammer
Yammer app for SharePoint
SharePoint 2013 on-premises guidance
Fall
Tomorrow Coming Up
New user experience
Document Conversations
Office 365 Single sign-on
External Communication
Email Integration
Enhance Messaging
Winter
Connected ExperiencesNew experiences that combine social, collab, email, instant messaging, voice, and video
Weekly Releases Posted on http://success.yammer.com/product/releases/
Move Beyond the Basic Network
Whether it's for teams to collaborate on projects, company-wide collaboration to accelerate your business, or an intranet replacement that connects your enterprise, Yammer provides a variety of plans to meet your needs:
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Yammer Features Basic Network
(Free)
Enterprise Network
SharePoint Online + Yammer
Office 365 + Yammer
Secure Enterprise Social Networking
Group Administrator
Enterprise Administrator
Advanced Controls
Enterprise Integrations
Support and Services
Note that Office 365 + Yammer also includes SharePoint Online. For more details and pricing information, visit Yammer’s website.
Current Integrationo Yammer Enterprise through Office 365
o Replacing the Newsfeed with Yammer
o Yammer SharePoint App
o Search “Integration”
o Sharing Documents from SharePoint to Yammer
o Yammer DirSync
Extending Yammer to other systems
Yammer and the Enterprise Graph
Yammer uses the Open Graph protocol to connect applications to create the Enterprise Graph: a single mapping of people and objects they encounter at work.
The Open Graph protocol provides an efficient framework for understanding data, where an action defines the relationship between a person and an object. With this framework, employees can collaborate on anything within the Enterprise Graph.
Yammer Makes Business Data Social
Yammer helps you pull in activity from across your business applications into a single place where employees can easily discover and collaborate.
1. Ticker
• See activities taking place in real time• Accelerate distribution of information
through your network
2. Universal Search
• Use one search bar to search across Yammer and existing business applications
3. Pages
• View each object shared on Yammer on its own dedicated page
EmbedUse Yammer Embed to add feeds, follows, and likes into any business app
Extending Yammer - https://developer.yammer.com/
Response to the Dynamics CRM activity show up on the Yammer feed
IntegrateUse Open Graph to surface updates in Yammer from any business app
Responses to post show up in Yammer and
CRM
“Richard Dickenson just updated Sales Opportunity in Dynamics.”
“Join the conversation! Add yourquestions and comments here.”
Information from Dynamics CRM appears in the
Yammer Activity Stream
Yammer can easily integrate with…• Online or on-premises applications• Embeddable plug-ins• REST Application Programming Interface (API)• OpenGraph-enabled social apps
LOB Apps
Yammer Embeddable Plug-ins
Yammer’s embeddable plug-ins allow employees to use a single identity and access the same content across all of their business applications.
Yammer Connect Login: Add the Login Button to your business apps so that users can log in with their Yammer accounts.
Embeddable Feeds: Embed any Yammer feeds in your existing business apps.
Like and Follow Buttons: Yammer surfaces more relevant content based on the objects that users Like and Follow.
Yammer App Directory: There are many business apps that connect with Yammer, including the ones listed to the right.
The Yammer REST API
Yammer’s REST API provides a secure HTTP interface that allows you to easily add social services to enterprise applications.
• The REST API helps you easily post messages or activity updates from any platform due to the basic dependencies.
• Using the Data Export API, you can archive content from your Yammer network. This can help meet compliance requirements, or facilitate your own custom analysis of Yammer data.
• Reporting on data such as group memberships can provide useful insight to community managers and for custom reports.
• Social networks have become increasingly important as a way to sign users into applications. Implementing Sign-On with Yammer using OAuth and REST helps you to improve the user experience of your applications.
Development Cycle and roadmap
Innovate quickly
Appendixes
Yammer’s Customer Success Program
Organizational success with social media is fundamentally a
leadership and management challenge, not a technology implementation.
The Social Organization: How to Use Social Media…
Gartner Research
Purpose
Privacy
Change
Control
MotivationCulture
Non-technical factors that can limit success
What is the Customer Success Program?
Yammer’s Customer Success Program is based on the Yammer philosophy of openness, transparency, and knowledge sharing.
Our goal is to enable customers to enable themselves to be successful.
“Yammer’s Customer Success Program has been excellent, helping us with both the implementation of our network and ways we can use it creatively. The enthusiasm and support has been amazing. They’ve been with our implementation every step of the way.”
Laurie HibbsHuman Resources Director
Start the Social Journey• Focused
• Systematic
• Proven
• Iterative
Focused.
Systematic.
Proven.
Iterative.
What is in the Customer Success Program?
Methodology and Self-guided Resources
Customer Community
Access to Customer Success Managers
Regional Meet Ups and Events
Community-based Learning and Support
Webinars
Yammer Customer Network
The Yammer Customer Network (YCN) is a collaborative environment to learn how to be successful with Enterprise Social. It is a safe place for our customers to learn how to shift to a new way of working, and for Yammer CSMs and other customers to lead by example.
Network Principles:
• No selling or commercial conversations• Work in an open way. Communicate in public groups and encourage dissent• Share success stories and challenges• Continuously learn with others and iterate your approach• Post your conversations to the relevant groups. • Learn how to use Yammer’s features and how they can help create value
We Build Yammer for Everyone
Q&A?
Activating Yammer in Office 365
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