SOURAV CHAKRABORTYAssistant Manager - Front Office

With 7+ years of experience

ObjectiveTo develop knowledge, skill and positive attitude towards

work in hospitality industry, to achieve highest level of

guest satisfaction by maintaining standards

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Skills Set

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• Front Desk Administration

• Customer Care Strategies

• Organizational Development

• Service Excellence

• Certified Departmental Trainer

• Relevant experience in MICE handling

• Staff Training & Development

• Problem Solving

• Team Management

• Guest Relationship Management

• Inventory Management

• Configuration

Availability• Currently located in Gurgaon, India

• Ready to relocate immediately

• Do not have a bond with the current employer

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Experience

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• Highly talented professional with over 7 years

of experience in Front Office operations

• Currently associated with Hyatt Regency,

Gurgaon, India, Assistant Manager - Front

Office

• Hand-on experience and rich knowledge of all

facets pertaining to the Front Office

Department

Career PathAssistant Manager - Front OfficeHyatt Regency (Pre-Opening Property)

Front Office Executive Crown Plaza, Gurgaon, India

Team Leader - Front OfficeHyatt Regency , Kolkata , India

Guest Service Officer - Front Office Hyatt Regency, Kolkata, India

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EducationDHMCT & AN (Diploma in Hotel Management

Catering Technology & Applied Nutrition)

NSHM Academy- Durgapur, West Bengal India -

2006

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Industrial TrainingIntercontinental Marine Drive (22 weeks

Training), Mumbai, India - 2004

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Revenue Management Applications Opera (Property Management System)

Reserve (Centralized Reservation System)

Fidelio

I-Scala

Micros

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Global Exposure• Interacted with customers across the globe

• Multinational experience includes working with

top Hotels viz., Hyatt Regency, and Crown Plaza

Language SkillsFluent in English

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Contact Details: +91 9958564908

: sourav_chakraborty@live.in

Best time to call: Anytime

Skype Id: souravchakraborty1985

LinkedIn: sourav_chakraborty@live.in

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Thank you for your time and consideration

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