Social Tables - Infer Case Study

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Transcript of Social Tables - Infer Case Study

Combining Predictive Scoring & Profile Management to Capture New Revenue

Accomplished Startup Marketer

Built & Led Marketing at Nitro

Musician-born Marketer

Podcast & Paleo Aficionado

2013 Markie Winner

@szinsmeister sean@infer.com 1 415 689 4654

Hi, I’m Sean Zinsmeister!Senior Director of Product Marketing @ Infer

What is Predictive?

Actionable Intelligence for Sales & Marketing

Machine Learning Thousands of external data points

Keywords: ● Machine Learning ● Data Science ● Predictive Analytics● AI

Predictive Sales & Marketing is Heating Up

79%

High-performers use predictive intelligence

Salesforce State of Marketing 2016

83%

B2B Orgs using PLS are $250M and Below

SiriusDecisions

73% / 2X

Lift in Sales / Marketing Effectiveness

Aberdeen

Predictive Sales & Marketing is Heating Up

2.3x

Increase in Average Deal Size

3.3x

Increase in Conversion Rates

1.5B+

Account, Contact, and Lead Scores / year

Infer R&D

Hi, I’m Ray Miller

● Senior Marketing Operations Manager

● Almost 3 years at Social Tables● 125+ person VC-backed startup

in DC● Geography buff and serious FIFA

player● Used to not wear glasses

ray@socialtables.com @touchofray

125+ employees 4,000+ customers

Established 2011

100+ million participants 1+ million events created

1.5+ billion ft2 of event space drawn

On-

Site

Check-In

Venue MapperAttendee Manager

InsightsDestination

Site Selection

Venue Marketing

Event Management, Operations & Compliance

Sales Enablement

Event Planning & Collaboration

Venue Analytics

Business Intelligence

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Event Execution

Our Challenge

Took on a paid content marketing strategy

Leads skyrocketed to 6,000 total Net New Leads per month #humblebrag

Steady flow of 1,400 trial leads every month like clockwork

At Social Tables all leads get assigned...all 6,000...to 4 BDs

Lead

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Collateral

AssignmentCapture/Nurture

General Analytics

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Business transforming problem

What is an MQL?

Name, Email, Phone, Client Type, Job Title

Any channel

No filtering based on persona, activity, or source

September 2015

Lead

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How did we prioritize?

Infer helped de-prioritize 80% of volume

Focus on leads driving 70% of wins

Prioritize in views by conversion source

Prioritize: enter, Infer grade

October 2015

What are you left with?

Smaller volume of leads

Large deal size and strategic significance

The need for buy in from all parties involved

Change...again?

Lead

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Assignment

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Assignment

Analytics

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How did we improve

Filtering of non-enterprise leads

Refine the model

How did we improve

Filtering of non-enterprise leads

Focus on “allbound” prospecting

Wanted to identify signals in data

Profile Management - Introduction

January 2016

Make your job easier, by making it harder

Always be iterating

Automated filtering of leads

Inform digital advertising

Profile Management - Invest Your Resources

Always be iterating

Automated filtering of leads

Inform digital advertising

Drive focus for outbound campaigns

Profile Management - Success Paradox

March 2016

Q&A