Social Media Training: Advanced practice bootcamp

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The social media training bootcamp for PR University. This is the advanced practice class.

Transcript of Social Media Training: Advanced practice bootcamp

Social Media

Advanced Practice

Strategy Recap• Set Goals• Listen• Find Communities• Find Influencers• Content Strategy• Pick Tools• Deliver Content• Engage• Facilitate• Measure

What we will cover today

• Social Media Press Releases• Social Media Sites• Syndicating content with RSS Feeds• Facebook• Blogger Relations• Twitter• Video• Social Media Newsrooms

Google Universal

How To Optimize Your Releases

• Firstly, key word research needs to be done.

• Tool: Nichebot

Sample of Keyword ResearchSearch Term

Searches per day

Google Competition¹

Investor awareness 0 2,020,000 Investor awareness index 0 1,760,000 Investor hub 44 2,000,000 Institutional investor 19 2,700,000 The intelligent investor 16 6,990,000 Investor connect 14 10,100,000 Stock picks 2,490 12,400,000 Stock market predictions 781 2,200,000 Stock market investing 123 27,000,000 Stock market trading 105 40,600,000 Stock market prediction 80 2,290,000 Investing in the stock market 60 25,900,000 Stock ratings 15 27,600,000 Stock rating 13 129,000,000 Investing in shares 3 15,200,000

Keywords

• You need to choose one main keyword or phrase and one or two minor keywords or phrases

• Write the release with these words in mind.

• Focus on the main keyword or phrase.

Headlines

Google indexes 65 characters of the headline

Yahoo News indexed 85 characters with spaces

Headline Example

• “Dry Skin Study On Shielding Lotion Takes Beauty Beyond Skin Deep For Healthy, Youthful Skin”

Headline Example

Seventh Generation, the Environmental Working Group and Dr. Alan Greene Conduct Educational Event about Chemicals and Our Children

130 characters

How Harmful Chemicals Are Affecting Our Children 50 charactersSeventh Generation, Environmental Working Group and Dr. Alan Greene address the issue of harmful chemicals in consumer products

Add Social Elements on Your Site

Syndicate the contentThe Social Power of RSS

Publisher creates the RSS file and places it online

Internet end-users

Other sites and systems

Search engines and directories

Content consumers subscribe to the feed and retrieve its content whenever they want

Publisher creates the RSS file and places it online

Internet end-users

Other sites and systems

Search engines and directories

Content consumers subscribe to the feed and retrieve its content whenever they want

Publisher creates the RSS file and places it online

Internet end-users

Other sites and systems

Search engines and directories

Content consumers subscribe to the feed and retrieve its content whenever they want

Digg

Stumble Upon

Kirtsy

Newsvine

Propeller

Hugg

C2NN

FaceBook

• Forrester predicted FB would achieve the same number of registered users as MySpace in Q4 of 2008, or early 2009

• More of a lifestyle play

FB demographics

* Over 55,000 regional, work-related, collegiate, and high school networks* More than half of Facebook users are outside of college* The fastest growing demographic is those 25 years old and older* Maintain 85 percent market share of 4-year U.S. universities

User Engagement

• Sixth-most trafficked site in the United States (comScore)* More than 65 billion page views per month* More than half of active users return daily* People spend an average of 20 minutes on the site daily (comScore)

What You Can Do with Facebook

• Increase awareness and reach• Target distinct markets• Test market• Forge relationships

Applications

• No. 1 photo sharing application on the Web (comScore)* Photo application draws more than twice as much traffic as the next three sites combined (comScore)* More than 14 million photos uploaded daily* More than 6 million active user groups on the site

International Use

• * Canada has the most users outside of the United States, with more than 7 million active users* The U.K. is the third largest country with more than 7 million active users* Remaining top 10 countries in order of active users (outside of the U.S., Canada and UK): Australia, Turkey, Sweden, Norway, South Africa, France, Hong Kong

How to Use Facebook

1. Put up a strong profile2. Reach out to others in your space3. Build your relationships through common

friends4. Create a page5. Start a group6. Use notes and photos7. Hold a Facebook Event

Jeep Page

85 000 fansAlmost 4000 fan photosMore than 80 fan videos650 discussion topics in the forums

Victoria Secret page

An engaged and active communityOver I million fans12,000 wall posts1200 discussion topics

Crest campaign

• P.& G. invited Facebook members in 20 college campus networks to become “fans”

• It attracted 14,000 fans

Vancouver Dine Around

• 2008 6604 members• 2009 Starts in Feb already 5500 members• Created an active community that is very

engaged• Got excellent insights into their demographic• Have an engaged audince to market to

Small Business - Photography

• Wedding photography• Portraits of graduating seniors• Targets families with upper income bracket• Uses the birthday feature to email gift cards

for a portrait• Reaches seniors directly

Results over 6 months

• 75% of students are introduced via Facebook• No ads or direct mail anymore

Lessons

• Know your audience - Facebook does not make sense for every business

• Be a member of the community – not an advertiser

• Use the tools to maximum advantage. Use the apps to best forward your goals and allow others to promote your work easily

• Engage – create a community around your page

Campaign for Target Back to School

“Our attitude had to be that we were taking advantage of an environment that already exists; we aren’t there so much to tell a story, but to put on a party, giving the students a platform for social interaction.”

Mauro Cavalletti, Creative Directory at AKQA.

Campaign Don’ts

• Infringe on copyright or intellectual property• Pretend to be someone you’re not• Violate users privacy• Flout the accepted rules of user engagement

MySpace

The largest Social Network in North America It’s media site, primarily aimed at youth, giving them the opportunity to relate to brands and bands, as well as self-express.

Expect to see more TV and video networks to integrate and work with MySpace

This is the new generation that Generation X was to MTV.

Stats

• MySpace has more than 110 million monthly active usersaround the globe· 85% of MySpace users are of voting age (18 or older)· 1 in 4 Americans is on MySpace

• in the UK it’s as common tohave a MySpace as it is to own a dog

Jeep Campaign

MySpace is known for promoting emerging musical artistsOne of the top selling points of the new Compass -- a powerful stereo system300 live musical concerts were set up throughout the countryData could only be found on the MySpace page

Fans could track the tour, listen to artists, and find out more about each artist via the MySpace pageArtists performed out of the Jeep Compass by folding down the seats and hooking up their guitars to sound systems This resulted in over 12,000 friends, over 258 comments, over 12 forums, and over 1.3M clicksThere was also significant traffic driven to the main Jeep Compass site

Blogger Relations

Blogger Relations - Wrong

Not every public relations firm is an expert in dealing with bloggers. Some are waking up to the blogging phenomenon but just guessing at the influencers

They’re simply adding blogger e-mail addresses to their distribution lists, without taking the time needed to see what it is each blogger covers, learning their focus areas, or personalizing an angle.

Who to “Relate” to and With

Others are aggressively hustling the top two to five names and ignoring the second layer - which creates stress for those pursued, and resentment for those who are ignored.

Find the right bloggers

Finding Bloggers

Paid tools – Radian 6, Ecairn Conversation, Buzz Logic

Free tools – Google Blogsearch, Ice Rocket, Technorati, BlogPulse

Identify the influencers

Google Blog Search(keyword/brand names) Find postsAlso check Ice RocketCheck ranking in TechnoratiCheck AuthorityCheck back links in Yahoo Site ExplorerCheck traffic in Alexa and Compete

Create a ranked list

Read Their Blogs!!!!!!!!

Do your homeworkFind a post that is relevantLeave a comment – a pertinent commentRepeatSee if they are on TwitterFollow themReply to tweets

Build relationships

Then…

Offer them some content that is useful for their blog Don’t always make it about your client Be a resource for them

Face time

Meet in person if possible.

Twitter

Presence Application

There is a killer on the loose under the covers of instant messaging, and no, it isn't malicious; It's a killer application that has the potential to revolutionize the way companies collaborate and communicate.

The killer app is presence

"In the future, presence will be the underlying [network] capability, and IM will just be one of the apps that takes advantage of that.“

Source: Nemertes Research.

Top Ten PR Tips

1. Be a good Twitter Citizen2. Send Direct Messages Faster3. Twitter Karma –follow status4. Gauge topic traction – Tweetscan5. Stats and Data Mining – TweetStats6. Fast News Alert – subscribe to feeds7. Put your Twitter stream on your blog.

Get Started

Set up accountLook at top 100Find top PR people Decide who to followStart tweeting regularly

Something of Value

What has my attention What am I thinking aboutWhat interesting article have I just read

Rather than - what am I doing

Case Studies

• Zappos• Wine Library• Whole Foods• Dell• Jet Blue• ComCast• HRBlock

Video

Online video has continued to grow

Jan 2008 saw YouTube’s traffic up to 31.3% of all online video’s viewed in the United States, up from 28.3% in September 2007

2nd largest search engine

YouTube runs neck and neck with Yahoo as the second largest search engine

People go to YouTube and search for videos on the subject they are interested in

YouTube Channel

YouTube Channels are an excellent way to create a branded online entity for video content Take advantage of the YouTube traffic (estimated 200 million video clips shown every day)

Custom Design

Custom design the channel so it interfaces seamlessly with your existing web presence

Host on Your Own Site

You want your own look and feel in the playerWith YouTube player there is no way to auto start or do a URL redirect to your sales pageThere is no way to do tracking links so you can track from where your visitors are comingYouTube puts search boxes in the video that takes visitors away from your websiteYou have no control over the video you produced.

Veeple Advantages

• Currently free• Host your video• No cost per view charges• You can add interactivity• Measurement – analytics provided

Social Media Newsroom

Aggregate all your social media content in one place