Social Media for Startups - NWEN - Social3i - Feb2011

blogwww.social3i.com || Seattle Washington

Social Media for StartupsFebruary 10, 2011

Presented by:

Andy Boyer and the social3i team

social3i Proprietary and Confidential 2

Copyright Note

The material used in this deck is a combination of content originally

created and developed by social3i Principals, as well as content

sourced by researching social media in major search engines and

content sharing sites.

Hopefully all charts and graphs in the deck attribute the work to the

original owner, along with a link to where the content was sourced.

However, due to the widespread sharing of this deck, it is possible

that some information is not accurately attributed. We apologize for

any errors, and are not making any claims that all of the data in this

presentation is the original work of social3i Consulting.

If you feel your work has been unfairly distributed or represented in

this presentation, please contact andy@social3i.com

About Us

• social3i is a small but nimble marketing services consultancy

• We provide Large-scale brand analysis, audience research and social

marketing programs for major global brands and mid-sized companies.

• Focus on social commerce and delivering ROI based programs, not just

brand impressions

• Background with RealNetworks, Publicis, Microsoft, Photoworks, venture-

backed startups, non-profits, and minor league baseball.

• Join us:

• www.Social3i.com

• www.Facebook.com/social3i

• Twitter: @social3i

Intelligence & Insight

Ideation & Planning

Influencer Marketing

Social Marketing Program

Development

Social Competency

Training

Today’s Agenda

• The Basics• Social Media key terms, players, and success stories• How companies are building and managing their reputation

through social networking sites

• Content• Examples of best practices in key social media channels

• Planning• How to develop editorial calendars and steady streams of

programming• Who to have manage your communties and how to efficiently

manage those programs

• Measurement• Monitoring tool Demo: Utrack.it

Section 1: BasicsThe Social Marketing Imperative

(Aka… Why are we doing this?)

Theme 1 - The Face of the New Internet is Social

The Social Media Heavyhitters

The Social Web is influencing customer decisions

77% of all internet users participate in social networking sites

Viewing on social sites has surpassed personal email usage

70% of consumers trust opinions, posted online, by other online consumers

3 million active Facebook Pages, with more than 1.5 million of them from local businesses.

Data: Nielsen Research / Comscore Media Metrix 2009

Marketing Budgets are Integrating Social

News at the Speed of Social Media

3:26 pm photo was posted to Janis

Krum’s ―@jkrums‖ twitter profile

New York Times broke the news at

3:48 pm and didn’t post to the

frontpage until 4:00 pm

The Mainstream Has Adopted Twitter

And Even a Higher Power than Oprah

Consumers want to say hi

22,000,000+ Fans!

Content moves from Social to mainstream

You can mine social for cultural memes

What Can Happen if You Don’t Have a Social Presence…

ROI is Important

Fail (Or win?) Skittles goes all Social

February 10, 2011Page 24

The Result

Section 2: Best PracticesPart 1: Building a Foundation

Social Programs Span Across the Company

Marketing Best Practice:

Sales Best Practice:

Research Best Practice:

Customer Service Best Practice:

Understand what is being said about your brand, leverage data to

improve traditional marketing efforts

Understand where to find more leads, and who influences your core

audiences

Vrowdsource ideas faster and fill out missing pieces of data from

traditional research

Understand what issues customers are having, and where those

customers are going for solutions.

Quiz Time: Basic Logos We Need to Know

Facebook Twitter YouTube LinkedIn Wordpress

Blogger Wikipedia Foursquare MySpace Flickr

Segmenting the Channels(The Brian Solis Flower)

Choose where to focus efforts

Awareness

Evaluation

Purchase

Retention

Referral

Your Startup

Section 2: Best PracticesPart 2: Case Studies - From Theory to Practice

Resources for the eIQ:

Delicious.com/social3i

Facebook

Red Bull

Golazo

Facebook – The Metropolitan Grill

Buying Friends to Spur Awareness

“Buying” Fans? – Papa John’s

• 150k fans Day 2

• 100k fans Day 1

• Levels off`

The Nestle Facebook Debacle

• Environmental activist group Greenpeace has long been putting the

pressure on Nestle to stop using palm oil

• A provocative new Web video campaign (warning: may be a bit

nauseating) on behalf of Greenpeace's U.K. arm targeted the food

manufacturer as a threat to the livelihoods of orangutans, and

according to Greenpeace, Nestle lobbied to have the video

removed from YouTube, citing a copyright complaint.

• Greenpeace supporters--whom the activist group had encouraged to

change their Facebook profile photos to anti-Nestle slogans that

often incorporated one or more of the company's food logos--started

posting to the Nestle fan page en masse.

• Nestle countered with a mild threat: "To repeat: we welcome your

comments, but please don't post using an altered version of any of

our logos as your profile pic--they will be deleted."

Fail: Nestle’s Facebook Debacle

Twitter

Comcast Cares

The Taco Trucks….

Talking with Personalities

YouTube

YouTube Content cycles

• A video on YouTube gets 50% of its views in the first 6 days it is on the site, according to data from analytics firm TubeMogul.

• After 20 days, a YouTube video has had 75% of its total views.

• That's a really short life span for YouTube videos, and it's probably getting shorter. In 2008, it took 14 days for a video to get 50% of its views and 44 days to get 75% of its views

http://www.businessinsider.com/chart-of-the-day-the-lifecycle-of-a-youtube-video-2010-5#ixzz0vSdScBK1

Blendtec

WillItBlend

Channel Views: 5,647,785

Total Upload Views: 138,247,121

Joined: October 30, 2006

#33 - Most Subscribed (All Time) -

Directors

#64 - Most Viewed (All Time) -

Directors

YouTube – Common Craft

Listening and Discovery - Going offsite to find

conversation already happening

Why you need to be honest…

Blogging

Blogging for Profit – Andru Edwards

Integration: Starbucks Conversation

Integration: Starbucks

Integrated Campaigns

Hosted Community: Dell Idea Storm

Hosted Community: Mad Men Yourself

Mad Men Yourself

Mad Men Yourself Results

• The Mad Men Yourself site received a

whopping 1 million unique visitors.

• Out of those 1 million, 600,000 of them

created avatars — not too shabby for what’s

essentially just a silly toy.

• The first episode garnered 3.3 million viewers,

and went on to become one of Nielsen’s Top

10 timeshifted primetime TV programs with a

57.7% increase in viewership.

Blogs: Coca-Cola Happiness Machine

Spreading the Happiness

value="http://www.youtube.com/v/lqT_dPApj9U&hl=en_US&a

mp;fs=1"></param><param name="allowFullScreen"

value="true"></param><param name="allowscriptaccess"

value="always"></param><embed

src="http://www.youtube.com/v/lqT_dPApj9U&hl=en_US&am

p;fs=1" type="application/x-shockwave-flash"

allowscriptaccess="always" allowfullscreen="true" width="640"

height="385"></embed></object>

Integrated Planning - TeatroZinzanni

LinkedIn – IPO 2012…

LinkedIn Maps

LinkedIn Signal

Wikipedia –

How REI Edits Their Page and Respects the Community

Social Advertising – LinkedIn

Social Commerce

Target by Geography, Company, Job Title, Groups, Gender, Age and more.

Facebook Advertising

Social Advertising – Facebook

Choose your audience by location, age and interests.

Choose to pay only when people click (CPC) or see your ad (CPM).

Connect with more than 500 million potential customers.

Promote your Facebook Page or website.

Twitter

Social Advertising – Twitter

“Promoted Tweets are offered on a Cost-per-Engagement (CPE) basis, so you only pay when a user Retweets, replies to, clicks on or favorites your Promoted Tweet. Retweeted impressions by engaged users are free.

Just like regular Tweets, the ones that users engage with most tend to be insightful, conversational, fresh and timely, and crafted for sharing”

And We Still Haven’t REALLY Gotten To….

Flickr

Biznik

Podcasts

Ustream

Groupon / Living Social

Digg / Reddit

Etc……

Section 3: Content Development /

Integrating Social Into Your Marketing Plan

Before You Get Started – Know WOMMA’s Rules

www.womma.org

It’s all about the Honesty ROI. Ethical word of mouth

marketers always strive for transparency and honesty in all

communications with consumers, with advocates, and with

those people who advocates speak to on behalf of a product.

* Honesty of Relationship – you say who you’re speaking for

* Honesty of Opinion – you say what you truly believe; you

never shill

* Honesty of Identity – you say who you are; you never falsify

your identity

A Checklist

(One Blueprint, not necessarily the DEFINITIVE Blueprint)

1. Define a Goal.

2. Start listening to the conversations

3. Figure out who and what you will measure

4. Decide upon a target audience.

5. Determine your budget – time and money.

6. How much control will you give up?

7. Develop Corporate Policies

8. Evaluate internal staffing options and available content.

9. Choose your social brand.

10. Set up a dedicated email address, lock down your urls.

11. Build an editorial calendar.

12. Engage. Engage more. Engage.

1. Defining Goals

• What are we

trying to do?

• Who do we want

to reach?

• How do we grade

whether we’re

being successful?

1. Definine a Goal

Ignore

Interest

Interact

Integrate

Influence

Develop marketing and business plans without benefit of any data or insights generated on the social web about you or competitors

Basic benchmarking, auditing and listening to conversation about your brand, customers & products

Enagaging with fans, followers, press, analysts and critics

Melding social into your overall marketing program

The Long Term Goal: Giving customers a say in developing, supporting and evangelizing your brand

Example: Is SEO one of the goals?

Key Social Performance Indicators

• Awareness & Education: Are we contributing to the

overall awareness of the brand, the product, and its

features?

• Trial: Are we driving new significant and high-quality

experiences with the product?

• Loyalty: Are we driving repeat visits to/sessions with the

product?

• Engagement: Are we driving engagement with our

consumers through communities and connections?

• Evangelism: Are we creating evangelists that will share

the brand’s and product’s virtues to others?

3. What to Measure

4. Determine Your Target Audience

Marketing

Research

Customer Service

Understand what is being said about your brand, leverage data to

improve traditional marketing efforts

Understand where to find more leads, and who influences your core

audiences

Vrowdsource ideas faster and fill out missing pieces of data from

traditional research

Understand what issues customers are having, and where those

customers are going for solutions.

5. Determining Level of Effort/Time/Money

6. What will you share with the community?Eloqua on Slideshare.net

7. Develop Internal Best Practices Documents

Tip #1. Recruit multiple bloggers

Effective blogs are updated frequently. But many small marketing teams

struggle to find the time to continually feed the beast. Having multiple

contributors ensures your blog will be a compilation of multiple

viewpoints and relevant expertise that attracts a variety of readers. Tip

Tip #2. Enforce regular posting

Maintaining a consistent schedule is essential to a successful blogging

strategy. Get the CEO on board.

Tip #3. Share metrics and reward success

Run internal contests to single out the blogger whose post was shared

the most. Shares the metrics from the team’s blogging and social

efforts to show the rest of the company how important their

contributions are.

Source: Marketing Sherpa

Example: Best Practices for Company Blogging

Fine Details

8. Evaluate internal staffing options and available

content.

9. Choose your social brand.

10.Set up a dedicated email address, lock down

your urls.

11. Build Editorial Calendar

Editorial Calendar

Date Offline Event

Retail Group Aggregated Content on

Web Site

Blog Facebook (In addition to

general discussion)

Twitter (In addition to replies and discussion)

YouTube Foursquare

Sun 1/10Mon 1/11Tues 1/12Wed 1/13Thurs 1/14Fri 1/15Sat 1/16Sun 1/17Mon 1/18Tues 1/19Wed 1/20Thurs 1/21Fri 1/22Sat 1/23Sun 1/24Mon 1/25Tues 1/26Wed 1/27Thurs 1/28

Now Engage in the Channels

Section 4:

Measurement, aka, the ROI Argument

What is the secret to successful social media measurement?

Filter [scan the social media universe]

• Use social media monitoring tools to collect and process data

• Collect and organize information in an attempt to mirror current audience segmentation

• Attempt to collect as much data as possible, from the least amount of topics.

Focus on a few specific topic areas or keywords that are most relevant

to your audience

Analyze [identify opportunities]

• Compare and Contrast Conversation Volume of Audience and Competitors

• Track CTR and Conv. Rate within Communities of interest as key Engagement metrics

• Monitor Audience Perception and Brand Sentiment changes over time

Seek to validate whether current marketing messaging

frameworks/strategies are resonating with online audiences

nalyze

Socialize [Team Ideation & Collaboration]

• Gather team feedback in a common place

• Evaluate, elevate and promote ideas in common place

• Let the best ideas drive content testing and optimization

Socialize information in a common/shared space to allow team members to ideate &

collaborate based on their own perspective

ocialize

Test [observe & report, wash-rinse-repeat]

• Refine listening to focus only on conversations of supreme interest

• Participate in social activities that drive engagement of core audience groups

• Report on KPI’s [volume, engagement, sentiment, optimize [wash-rinse-repeat]

Get out into the field, and get messy!

Contact Info

social3i Management Bios

Andy BoyerIntegrated Marketing

Strategy & Planning

Andy Boyer was a Principal at social

media agency Spring Creek

Group from 2007-2010, leading client

campaigns inside Microsoft and other

companies, developing short and

long term social media strategies,

and recruiting a team of Engagement

Leads and Community Managers.

His previous experience is

highlighted by six years in e-

commerce marketing at streaming

media pioneer RealNetworks from

1996-2002. As Co-Founder of

social3i, Andy develops holistic social

media programs that are integrated

into overall marketing efforts.

Twitter: @aboyer

Linkedin: Add Andy to your network

E-mail: andy@social3i.com

Xavier JimenezIntegrated Marketing

Research & Ideation

Prior to co-founding social3i Xavier was

Principal and Analytics Practice Head at

social media agency Spring Creek

Group in Seattle Washington. Xavier has

worked with Fortune 500 brands like

ubid.com, RealNetworks, American

Greetings, T-Mobile and Microsoft to

deliver deep consumer insights using

emerging media measurement

technologies. As chief social intelligence

strategist, Xavier is tasked with qualifying

and transforming raw data from online

video, mobile advertising, widgets, blogs,

social networks, and other user

generated content into deep customer

intelligence.

Twitter: @xjimenez

Linkedin: Add Xavier to your network

E-mail: xavier@social3i.com

Colin LamontIntegrated Marketing &

Mobile Campaigns

Colin Lamont has 15 years direct

marketing, e-commerce, and product

management experience in helping build

and grow consumer products and services.

Most recently, he was the Vice President of

Marketing at GotVoice, an Ignition Partners

funded mobile solutions company that was

successfully sold. An expert of integrated

marketing, Colin leverages social media

outreach to support direct marketing,

branding, PR, speaking engagements and

events to cost-effectively grow companies.

Previously, Colin worked at RealNetworks,

starting in 1995, & culminating as Director

of Consumer Marketing for the RealGames

and GameHouse divisions in 2006.

Twitter: @social3i

Linkedin: Add Colin to your network

E-mail: Colin@social3i.com

Thank You

Web: http://www.social3i.comBlog: http://social3i.blogspot.comTwitter: @social3i

Social Media for Startups - NWEN - Social3i - Feb2011

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