Sheila M. Lane3204 Cedar Ridge Road

Nashville, TN 37214Phone: (678)-207-6755

Email: sheilamlane8@gmail.com

Education

Trevecca Nazarene University MBA – Information Technology 2012Trevecca Nazarene University Bachelors Business Administration - Management 2010

Employment

Bridgestone Americas Nashville, TN 2014-2015Sales Information Analyst

Provided front line support for sales related data request and reporting using Salesforce, Tableau, Excel, and Access

Provided knowledge of Salesforce to teammates through Salesforce Administrator duties Utilized online resource tools and multiple technology platforms to help communicate

required knowledge to teammates Provided documentation to analyze problems, resolve issues, and report activity Worked independently on complex analytical matters while analyzing and reporting

exceptions Took ownership of information requests in order to drive to a solution whenever possible Diagnosed underlying events to determine logical steps to address events through

utilization of tools, skills and expertise Identified and analyzed issues related to Salesforce reporting platform used in

conjunction with primary customer information system

Trevecca Nazarene University Nashville, TN 2013-2014CRM & Communications Coordinator

Coordinated marketing and communication projects for target market group of prospective students

Provided guidance and duty assignments to student recruitment team Responsible for continuous workflow and process improvement Scheduled campus visits Initiated communication with prospective students to encourage them to apply to the

university. Managed scholarship award data

ServiceSource LLC - Nashville, TN 2011-2013Promoted to Senior Enablement Administrator

Built relationships with vendors and distributors Trained international team members on business processes Created and maintained customer records for over 1,000 customers across various

product lines Partnered with research and development on pilot testing of new solutions Encouraged partners to purchase upgraded and additional software.

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Sheila M. Lane3204 Cedar Ridge Road

Nashville, TN 37214Phone: (678)-207-6755

Email: sheilamlane8@gmail.com

ServiceSource LLC - Nashville, TNSales Support Coordinator

2010-2011 Managed customer service hotline Processed customer payment plans Monitored, measured, and reported sales goals as compared to metrics Worked with team members to evaluate current processes and determine automation

and efficiency opportunities Estimated and negotiated service plans

United Way of Middle Tennessee 2010 Community Services Intern

Helped low income families understand the filing process utilizing the Volunteer Income Tax Assistance Program (VITA) and the Nashville Alliance for Financial Independence (NAFI)

Counseled families on appropriate documentation and process requirements

Trevecca Nazarene University- School of Education - Nashville, TN 2007-2010 Student Marketing Assistant

Planned and coordinated quarterly marketing events, and Intensive Summer Learning Experience (ISLE) for Educational Doctorate Program (Ed.D)

Scheduled and assigned dissertation appointments Supported a team of 40 professors and 10 support staff Created and maintained student files for all students in Education programs Supported admissions through recruiting and marketing to prospective students

Software proficiencies; Microsoft Office, SAP, Business ObjectsBusiness Analytics, Service Revenue Platform, Microsoft Dynamics CRM, Enterprise Business Intelligence (EBI), Oracle, Siebel, SalesForce, Cisco, VMWare, Tableau, Concur

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